Memorials Healthcare System Organizational Change and Workforce Management, homework help

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Create an Outline and References List

Create an outline of the final Portfolio Project, as well as a list of references that you intend to use. Your outline should include the sections listed in the Portfolio Project description. Each section should show the sources from your references list that will be used to support the details in that section.

Your well-written outline should meet the following requirements:

Be 2-3 pages in length

Be formatted according to APA Requirements.


Outline need it in 2 days

Project deadline is 2 weeks

Outline sample how is to be done is attached


PORTFOLIO PROJECT

Memorial’s Healthcare System: Organizational Change and Workforce Management

Memorial Hospital System (MHS) has been facing many serious issues, including leadership problems, staffing deficiencies, and financial hardship. Challenges include:

  1. There is high staff turnover, which doubled to 20% in the past two years and is expected to rise.
  2. Healthcare costs continue to spiral out of control, with plummeting reimbursement. (The overall margin is negative, and working capital reserves are below industry standards.)
  3. There is an inability to raise capital funding due to a bond rating that was lowered earlier this year to “junk” status.
  4. MHS is a union shop for non-managerial workforce staff, and the contract between management and the union is up for renewal this fiscal year.
  5. MHS is in the process of implementing complex and expensive multi-year healthcare information systems, such as Electronic Health Records (EHR) and other critical-need clinical information systems.
  6. MHS is facing significant competition from other local healthcare facilities.

Last year, a new Chief Executive Officer (CEO) was hired. She identified the current organizational culture as apathetic, leaderless, and resistant to change. She also noted that the staff was under stress, resisting teamwork, accepting mediocrity, and compromising patient safety values and industry best practices. The CEO noted that critical human resources functions were broken and that financial performance was suffering. She attributed this to a variety of process issues, as well as to the lack of focus on the core business of patient care.

In response, she decided to implement the following strategies:

  • Change the organizational culture
  • Improve human resources and workforce practices and outcomes
  • Ensure the organization’s solvency and financial viability in the long run
  • Cut costs across the board, including implementing a labor-reduction strategy (salary and benefits) with an aggressive timeline to turn around the financial bottom line

Within a few months after these strategies were implemented, MHS started to show less economic loss and seemed to stabilize financially. The morale of the staff, however, took a significant hit in the wrong direction. Staff turnover increased as the sense of job security decreased, and as an increasing number of valued and critical staff in all areas left. Soon, MHS experienced an increase in patient complaints and lowered customer service, with signs of impact on clinical patient outcomes.

Now the CEO, with approval and support from the MHS Board of Directors, wants to create a dynamic long-term organization and human resources strategic plan to put MHS on the right track. To formulate and implement this plan, the CEO hired a well-known consultant who is tasked with performing a system-wide organization and human resources assessment.

Within the scope of this assessment is the development and formulation of a multilevel strategic program. This new program is to be implemented system-wide, with the goal of helping MHS leaders understand the link among finances, employee morale, human resources functions, and patient satisfaction. The intended end result of this assessment is to: create a culture of accountability; shift the culture to one of services after two years; attract, hire, and retain staff; and implement best practices in workforce management.

Instructions:

Assume that you are the consultant the CEO has hired to do this assessment project. Your main tasks are to: (a) identify the key components involved in changing the organizational culture, and (b) identify the steps needed to generate sustainable change.

Here are the deliverables that the Board of Directors and CEO want to receive from you:

  1. Develop a comprehensive strategic plan that has two major sections: Organization Development and Human Resources. The CEO and Board of Directors expect you to create your plan by using benchmarking, and by integrating human resources and organization development best practices from other healthcare organization and other industries.
  2. The Organization Development section will address the following topics:
  • Workplace communication
  • Motivation
  • Leadership
  • Employee stress
  • Decision making
  • Conflict management
  • Team building and group dynamics
  • Embracing change and change management

The Human Resources section will address the following topics:

  • Organizational and human resources systems that need to be in place to effect positive organizational outcomes
  • The steps and decisions involved in recruitment, selection, and retention of staff
  • Performance management systems
  • Compensation and reward systems
  • Training and development processes and their contribution to the organization’s bottom line
  • Relationship of organized labor and management in healthcare
  • The resources, key staff/roles, and steps required to develop a safe workplace

Your submission must be 13-15 pages in length. You must include title and reference pages, and a table of contents; however, these should not be included in the total page count. Incorporate 20 credible and current references. Ten of these must be peer-reviewed articles. Format your paper according to APA.

Unformatted Attachment Preview

http://owl.english.purdue.edu/owl/resource/544/01/ The Purdue OWL: Sample Outlines Alphanumeric Outline THE COLLEGE APPLICATION PROCESS I. CHOOSE DESIRED COLLEGES A. Visit and evaluate college campuses B. Visit and evaluate college websites 1. Look for interesting classes 2. Note important statistics II. PREPARE APPLICATION A. Write personal statement 1. Choose interesting topic a. Describe an influential person in your life (1) Favorite high school teacher (2) Grandparent b. Describe a challenging life event 2. Include important personal details a. Volunteer work b. Participation in varsity sports B. Revise personal statement III. COMPILE RÉSUMÉ A. List relevant coursework B. List work experience C. List volunteer experience 1. Tutor at foreign language summer camp 2. Counselor for suicide prevention hotline http://owl.english.purdue.edu/owl/resource/544/01/ Full Sentence Outline I. Man-made pollution is the primary cause of global warming. A. Greenhouse gas emissions are widely identified by the scientific community to be harmful. 1. The burning of coal and fossil fuels are the primary releasers of hazardous greenhouse gases. Full sentence outlines are often accompanied with an APA reference list on a separate page. Quotes within the outline must also utilize APA in-text citations. Decimal Outline 1.0 Choose Desired College 1.1 Visit and evaluate college campuses 1.2 Visit and evaluate college websites 1.2.1 Look for interesting classes 1.2.2 Note important statistics
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Explanation & Answer

Attached.

Memorial Healthcare System – Outline
Organizational Change and Workforce Management
I.

ORGANIZATION DEVELOPMENT
A. Workplace communication
1. Upward communication
B. Motivation
C. Leadership
1. Task-oriented leadership
2. Result-oriented leadership
D. Employee stress
1. Flexible scheduling
2. Clear communication
3. Open-door policy
E. Decision making
1. Defining the problem
2. Participative decision making
F. Conflict management
1. Open communication
2. Participative conflict resolution process
G. Team building
1. Executive support
2. Team formation and structure
3. Right team leaders

H. Embracing change and managing change
1. Communicate need for change
2. Mangers support as change agents
3. Reward change behavior
II.

HUMAN RESOURCES
A. Organizational and human resources systems that need to be in place to effect
positive organizational outcomes
B. The steps and decisions involved in recruitment, selection, and retention of staff
1. Recruitment process and selection process
2. Retention strategies
C. Performance management systems
1. Performance appraisals
D. Compensation and reward systems
1. Compensation and benefits
2. Rewards
E. Training and development processes and their contribution to the organization’s
bottom line
F. Relationship of organized labor and management in healthcare
G. The resources, key staff/roles, and steps required to develop a safe workplace
1. Compliance to health and safety standards
2. Clarity of job descriptions
3. Resource distribution

Attached.

Memorial Healthcare System – Outline
Organizational Change and Workforce Management
I.

ORGANIZATION DEVELOPMENT
A. Workplace communication
1. Upward communication
B. Motivation
C. Leadership
1. Task-oriented leadership
2. Result-oriented leadership
D. Employee stress
1. Flexible scheduling
2. Clear communication
3. Stress management training
E. Decision making
1. Bottom up decision making
2. Participative decision making
F. Conflict management
1. Open communication
2. Participative conflict resolution process
G. Team building
1. Executive support
2. Team formation and structure
3. Right team leaders

H. Embracing change and managing change
1. Communicate need for change
2. Mangers support as change agents
3. Reward change behavior
II.

HUMAN RESOURCES
A. Organizational and human resources systems that need to be in place to effect
positive organizational outcomes
B. The steps and decisions involved in recruitment, selection, and retention of staff
1. Recruitment process and selection process
2. Retention strategies
C. Performance management systems
1. Performance appraisals
D. Compensation and reward systems
1. Compensation and benefits
2. Rewards
E. Training and development processes and their contribution to the organization’s
bottom line
F. Relationship of organized labor and management in healthcare
G. The resources, key staff/roles, and steps required to develop a safe workplace
1. Compliance to health and safety standards
2. Clarity of job descriptions
3. Resource distribution


Running head: MEMORIAL HEALTHCARE SYSTEM

Organizational Change and Workforce Management
Name
Institution

1

MEMORIAL HEALTHCARE SYSTEM

2

Table of Contents
Organization Development ............................................................................................................. 5
Workplace Communication ........................................................................................................ 5
Upward Communication ............................................................................................................. 6
Motivation ................................................................................................................................... 6
Leadership ................................................................................................................................... 7
Task-oriented Leadership............................................................................................................ 7
Relationship-Oriented Leadership .............................................................................................. 8
Employee Stress .......................................................................................................................... 8
Flexible Scheduling .................................................................................................................... 9
Clear Communication ................................................................................................................. 9
Training on Stress Management ............................................................................................... 10
Decision Making ....................................................................................................................... 10
Bottom-up Decision Making..................................................................................................... 10
Conflict Management................................................................................................................ 11
Open Communication ............................................................................................................... 11
Participative Conflict Resolution Process ................................................................................. 12
Team Building .......................................................................................................................... 12
Executive Support ..................................................................................................................... 12

MEMORIAL HEALTHCARE SYSTEM

3

Team Formation and Structure ................................................................................................. 13
Right Team Leaders .................................................................................................................. 13
Embracing Change and Change Management .......................................................................... 13
Communicating the Need for Change....................................................................................... 13
Managers Support as Change Agents ....................................................................................... 14
Reward Change Behavior ......................................................................................................... 14
Human Resources ......................................................................................................................... 14
Organizational and Personnel Systems that need to be in Place to Effect Positive
Organizational Outcomes.......................................................................................................... 14
The Steps and Decisions Involved in Recruitment, Selection, and Retention of Staff ............. 15
Recruitment and Selection Process ........................................................................................... 15
Retention Strategies .................................................................................................................. 15
Performance Management Systems .......................................................................................... 16
Performance Appraisal.............................................................................................................. 16
Compensation and Reward Systems ......................................................................................... 17
Compensation and Benefits ...................................................................................................... 17
Rewards..................................................................................................................................... 17
Training and Development Processes and Their Contribution to the Organization's Bottom
Line ........................................................................................................................................... 17

MEMORIAL HEALTHCARE SYSTEM

4

Relationship between Organized Labor and Management in Healthcare ................................. 18
The Resources, Key Staff/Roles, and Steps Required in Developing a Safe Workplace ......... 18
Compliance with health and Safety Standards.......................................................................... 18
Clarity of Job Description .......


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