According to Sollecito & Johnson it is more meaningful to analyze outcomes data, as opposed to structures and processes, because improving outcomes is the end goal of health care services.
After viewing the “Defining Quality”: Aiming For a Better Health Care System video, develop a description of quality as it relates to health care; then answer the following questions:
a. How would one go about measuring outcomes based on your definition of quality? Provide at least three specific reasons to support your position.
b. What role does customer satisfaction play in your definition and outcomes measurement?