Please answer the following 2 questions:
As identified in the Haircuts Case Study, there are at several areas where Myra’s business could use improvement, including: Customer Scheduling, Employee Scheduling, Supply Management, Customer Information, and Marketing. Over time, each of these will likely have an IT solution. However, you know that if you could combine these into an enterprise system, you would be able to significantly improve the operations of UMUC Haircuts. You begin your analysis by answering the following questions:
1. What opportunities are being missed when each little area (scheduling, supply management, marketing, and others) has its own “stove piped” data? (Provide some examples).
2. Would it make the most sense to start with a CRM, an SCM or an ERP system for Haircuts and why. Keep in mind that additional systems and functionality could come later.