Central Florida Key Performance Indicators for Customers Satisfaction Discussion

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Gvssnalk2929

Business Finance

University of Central Florida

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Firm: Arcimoto 1. Select and Share Key Performance Indicators (KPIs) that illustrate the value of your recommendation. o You must identify three (3) KPIs that demonstrate one or more of the following: 1. Increased revenue or market share 2. Improved client satisfaction 3. Reduced cost or expense Please note, your math for these KPIs should make sense. While it is acceptable to leverage directionally correct numbers, they must be consistent with basic mathematic and financial computations. For example, if you recommend the firm spend $2MM in new research and development, you should be able to confirm how that additional spend would impact expenses and profitability of your firm. Make sure to use APA style for citation While you may choose alternative sources, you may wish to establish a free account at the following link to pull industry insights to aid your research and thinking: https://www.mckinsey.com (Links to an external site.) (Links to an external site.) Answering the assignment part should be based on the following recommendation: o In order to increase brand awareness and revenue, Arcimoto could focus on targeting the segment of consumers living in retirement communities across the United States. People in this demographic often purchase golf carts and other smaller vehicles for daily transportation around their communities and small, ecofriendly, quiet electric vehicles could be used as a nicer alternative to the generic golf carts that they currently use. With specific, targeted marketing campaigns it would be pretty easy to recruit new customers in these close-knit communities.
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Key Performance Indicators for Customers Satisfaction

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Key Performance Indicators for Customers Satisfaction
Arcimoto is an electric car manufacturer and retailer based in Oregon. It produces and
distributes the Fun Utility Vehicle. It is no secret that in today's business environment, customer
satisfaction is one of the most crucial and distinguishing characteristics of a successful company.
"A pleased customer is the finest business strategy," as business author Michael LeBoeuf put it
(Boev, 2021). And only the most excellent tactics, we believe, are worth investing in. Therefore,
this means that Arcimoto, like any other business, must invest in client happiness and strive to
increase it as much as possible. And it cannot do it without tracking and evaluati...


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