Using the example situation
below complete the following Training Needs Analysis (question set
below) and in addition to answering the Training Needs
Analysis questions, write a one page double spaced summary
over how the information collected would benefit a trainer and why a trainer
would use this process.
DST Systems: Document Manager
Analyst (AA) department manager, Lori Williams, called the training
department and asked to sit down and discuss the new product they were rolling
out to all the company's AAs, world wide, and what training could be
offered starting on August 11, 2009 and on going as they were looking to roll
out Document Manager on October 2, 2009. This product would effect 2500 people.
Lori Williams met with two trainers
Sarah Ward and Caroline Smith. Lori explained that all of the AAs were creating
the same documentation over and over again, but had to save it
to their own desktops and were unable to share the information because they
didn't have a document repository. Document Manager was going to fix this
problem. All of the AAs could then share documentation. Document Manager too
would have a template in it for the AAs to use. Document Manager would make the
AA's work much easier and quicker. The AAs were asked by upper management to be
more effective with their documentation. Lori wanted to train all 2500
employees world wide before Document Manger went out to the company on 10/2/09.
Sarah and Caroline asked Lori what
the AAs were using now to type up their documentation and what would be
different with Document Manager. Lori explained that now AAs used Word Perfect
2001, however Document Manager would use Microsoft Word 2007. Due to this huge
change Lori believes every employee effected needs to come to a training class
that should last at least 2 hours long, if not longer. Since the training would
have to be on a computer, the training departments computer classroom's
only hold 15 people per class. Lori also said that she would like to see each
employee pass a test using Word 2007 and Document Manager before attaining
access to the new programs. She went on to explain that she would also like to
have online training for Document Manager and Word 2007 available for all
employees via their intranet site. Lori also told Sarah and Caroline that upper
management had not yet decided how to reach the global employees for this
training. Times were tight and they didn't want to pay for the employees to
travel or for Sarah and Caroline to travel. Lori said that she trusted Sarah
and Caroline would have the right answer for upper management.
Lori also gave Sarah and Caroline
some background on the AAs. She told them that for the most part the AA
department's abilities and familiarity with computers and software was
exceptional. Lori had taken over that department only 2 years ago, but she
explained how she weeded out the non performing employees and replaced them
with hard working, smart, efficient ones. Sarah and Caroline were excited about
working with this audience.
Training Need Assessment
1What organizational goal is driving
2What will the benefit be?
3What is the skill gap?
4What competencies (knowledge,
skills, or attitudes) will this program need?
5What evaluation will be used
to measure the level of goal achievement?
1Who will be trained?
2What is the estimated class size?
3How many classes will there be and
how long will this training last?
4What are the knowledge and skill
Type of Training
1What type of program is being
2What media, if any will be
used in the training?
1What will happen if we do not
delivering the training?
2What are the restrictions or
limitations for delivering a program?
3What other methods may be used to
reach the goal (include limitations and advantages)?
Grading Criteria Assignments
Meets or exceeds established
Demonstrates an understanding of
Clearly presents well-reasoned
ideas and concepts
Uses proper mechanics,
punctuation, sentence structure, and spelling