Module 4 - Case
Leading Transformational Change and Resistance to Change
For this assignment, you will continue analyzing the Medicaid case study, this time from the perspectives of the change process and types of interventions that the City, in partnership with the consulting firm, used to transform the NYC offices, as well as the resistance to change and the leadership strategies required to overcome it.
Isett, K. R., Glied, S. A., Sparer, M. S., & Brown, L. D. (2013). When Change Becomes Transformation. Public Management Review, 15(1), 1-17. doi:10.1080/14719037.2012.686230
Note: You will need to do additional research on the Medicaid offices in NYC to be able to complete this assignment.
Drawing on the material in the required and background reading, prepare a 6-7 page paper (not including cover and reference pages) in which you:
1.Analyze the Medicaid Case Study using Kotter’s model for change. Specifically, what did or didn’t the City, in partnership with the consulting firm, do that followed or went against the model.
2.What types of interventions were used to “induce” change
3.What types of resistance to change were present? What did or didn’t the City and/or the consulting firm do that enabled them to overcome any resistance to change. .
4.Define the leadership strategies present to lead the change and overcome resistance.
5.What limitations does Kotter’s model have, and how did they manifest in this particular situation? What should be done to ensure that when using it they do not impact your analysis / change project?
Keys to the Assignment
The key aspects of this assignment that should be covered in your paper include:
1.Apply the Kotter Model of Change to analyze the case study.
2.Thoroughly examine the eight key areas of the model.
3.Summarize and analyze the nature of the interventions used to transform the Medicaid offices. Which are techno-structural? Human processual? Multi-faceted? Large group?
4.Identify individual sources of resistance to change and their causes
5.Identify structural sources of resistance to change and their causes
6.Evaluate the City / consulting firm’s leadership and the impact it had on overcoming the individual and structural barriers to change at Medicaid.
7.What else would you recommend be done to help avoid and/or overcome resistance to change at the Medicaid offices going forward?
8.What are the limitations of Kotter’s model? How would you recommend it be changed?
Your paper will be evaluated using the following five (5) criteria:
Assignment-Driven Criteria (Precision and Breadth): Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements?
Critical Thinking (Critical Thinking and Depth): Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis?
Business Writing (Clarity and Organization): Is the paper well written (clear, developed logically, and well organized)? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations?
Effective Use of Information (Information Literacy and References): Does the paper demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality (library?) sources? Do additional sources used in paper provide strong support for conclusions drawn, and do they help in shaping the overall paper?
Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in-text citations?
Tips and Suggestions
Note the following tips and suggestions:
1.You may use a simple diagram (such as a Fishbone diagram (Force Field Analysis) or a process visual) to highlight important factors. However, do not use the diagram in lieu of valuable analysis (or to take up valuable writing space) - it should be in addition to your paper of 6-7 pages of analysis.
2.Just because you have written the minimum four pages does not mean that you have adequately covered the topic. Err on the side of more writing rather than less.
3.Do not use every piece of data in the case.
4.Include a cover page and reference page, in addition to the 5-6 pages of analysis described above.
5.Include headings for all papers greater than two pages (basically all papers).
6.Cite and reference all sources that you use in your work, including those that you paraphrase. This means include citations and quotation marks for direct quotes of more than five words, and citations for that information which you have "borrowed" or paraphrased from other sources.
7.Follow the Student Guide to Writing a High-Quality Academic Paper.