Description
- Discussion about quality concepts and theories for supply chain management.
- Definition of process driven and customer driven quality and provide real-life examples.
- Explanation of how different quality theories impact various industries, such as manufacturing and the service industries. Please provide examples.
Explanation & Answer
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Quality Concepts and Theories in Business
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Introduction
Organizational management is always driven towards substantial-quality changes and
positive growth. One of the essential issues in the improvement of quality within the supply
chain is quality management. Supply chain management involves efficiently managing each unit
in the supply chain in terms of time and process effectiveness. In supply chain management,
elements such as the manufacturers, wholesalers, retailers, and customers are linked. Most firms
have implemented various quality principles and theories from leading thinkers to guide quality
management. The paper explains the quality concepts and theories and their effects on
organizations.
Quality concepts and theories
The flow of materials, items, and data upstream to downstream of the supply chain is a
fundamental organizational management responsibility. Several quality concepts can be
implemented into supply chain management. From planning to manufacturing and delivery of
final products and services, supply chain management is inevitable. The functionalities
overseeing all the activities to maintain desired satisfaction levels is called quality management
(Shen & Chen, 2020). The critical quality management elements include quality policy, quality
planning, control, assurance, and improvement protocols.
Numerous quality concepts define the functionalities of supply chain management. The
dimensions of quality are essentially vital if the metrics of supply chain management are to be
satisfying. According to David Garvin, there are eight fundamental quality dimensions including
features, performance, reliability, durability, conformance, serviceability, perceived quality, and
aesthetics. Service quality di...
