Case Study 1: Disney’s ITIL® Journey

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timer Asked: Feb 19th, 2015
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Case Study 1: Disney’s ITIL® Journey
Due Week 8 and worth 70 points

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read “ Disney’s ITIL® Journey”, located at http://www.best-management-practice.com/gempdf/disney_itil_journey.pdf.

Write a two to four (2) page paper in which you:

  1. Describe the reasons for Disney’s adoption of ITIL.  
  2. Examine the results that were attained by Disney.
  3. Compare and contrast ITIL, Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Control Objectives for Information and Related Technology (COBIT) frameworks with regard to whether Disney would have attained the same results with the COSO or COBIT framework.
  4. Examine how Disney implemented auditing and compliance in its enterprise architecture.
  5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources. 
Your assignment must follow these formatting requirements:
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

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University of Virginia

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