Case Study 1: Disney’s ITIL® Journey Due Week 8 and worth 70 points
The Information Technology Infrastructure Library (ITIL) is a set of
concepts and techniques for managing IT infrastructure, development, and
operations. ITIL offers eight sets of management procedures: service
delivery, service support, service management, ICT infrastructure
management, software asset management, business perspective, security
management, and application management. Disney began adopting ITIL best
practices in the mid-2000s. Read “ Disney’s ITIL® Journey”, located at http://www.best-management-practice.com/gempdf/disney_itil_journey.pdf.
Write a two to four (2) page paper in which you:
Describe the reasons for Disney’s adoption of ITIL.
Examine the results that were attained by Disney.
and contrast ITIL, Committee of Sponsoring Organizations of the
Treadway Commission (COSO), and Control Objectives for Information and
Related Technology (COBIT) frameworks with regard to whether Disney
would have attained the same results with the COSO or COBIT framework.
Examine how Disney implemented auditing and compliance in its enterprise architecture.
at least three (3) quality resources in this assignment. Note:
Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
Include a cover page containing the title of the
assignment, the student’s name, the professor’s name, the course title,
and the date. The cover page and the reference page are not included in
the required assignment page length.