Hi, kindly receive the completed work. Both documents have the same work, one as the group assignment and another as your part of the assignment. Let me know if you need any corrections. All the best.
Running Head: CUSTOMER SERVICE AND COMMUNICATION TRAINING
Customer Service and Communication Training
CUSTOMER SERVICE AND COMMUNICATION TRAINING
What is being Measured and Time-frame
The training is measuring the efficiency of the participants as well as evaluating the
overall ratio of effort per the output achieved. This is designed in such a way that the time given
is reasonable enough to cover all the relevant training topics and areas of emphasis. Both
customer service and communication are important components in any business environment and
therefore in this training program, such issues of interest are the level of satisfaction that the
current employees accord to the clients while the same will be ensured after they have been
equipped with the skills through the training (Ford, 2014). Therefore, the training will basically
measure satisfaction levels and impact while the timeframe will be designed as per the specific
requirements of the program and will be sufficient for training and evaluation.
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