Description
Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar.
Include the following in the paper:
- What is your perception of the service the operation provides?
- Discuss the service the operation provides to their customers.
- How do the mission, strategies, goals, and tactics of a company determine the management of the organization's service expectations? Explain.
- Define three types of service operations. Compare and contrast them.
Provide 3 to 5 examples of how service expectations are established within your organization.
Format your paper consistent with APA guidelines.
Explanation & Answer
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Running head: SERVICE OPERATION MANAGEMENT
Service Operation Management
Institution Affiliation:
Date:
1
SERVICE OPERATION MANAGEMENT
2
UPS is one of the globally reputable service companies dealing with logistics among
other service based operations. The company has tried its best to offer the best services to their
customers. UPS offers the best delivery services and at the best prices. They also focus on
satisfying their customers in various ways. They offer the best charges for their service. They
have a strong customer service thus handling the conflicts from the customers. This attracts more
customers and upholds their reputation in the logistics industry globally. Cargo tracking ability
by the customers makes customers feel secure and understand where their cargos are. This helps
the organization build a bigger group of customers. The company has embraced innovation to
facilitate their business operations. This has made their operation more eff...
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