Description
Remember to meet the 5C requirement. 200 words minimum.
Unformatted Attachment Preview
Bad-News Messages
YES NO
Did it meet the Five-C's Criteria:
2.
1.
COURTEOUS (Analyze Audience)
Maintain a positive mental attitude?
Show empathy & respect for your reader?
Use indirect pattern? Begin with neutral buffer statement
Avoid beginning by explaining abruptly?
Use the You/Your attitude when appropriate?
Build goodwill?
Look for solutions and ways to compromise?
Offer alternatives whenever possible?
CLEAR (Identify Objective)
Select correct and positive wording?
Avoid: using accusatory language
unfamiliar wording
laying blame
sounding superior
being negative
quarreling with the reader
hiding behind "company policy" without adequate
explanation
Use logical sentence construction?
Easy to read and understand?
3. CONCISE
Value your reader's time? - Say is quickly, clearly, positively?
Trim the word fat by:
deleting unnecessary prepositional phrases?
using concrete words?
Put action into your message by:
deleting/changing weak "is" and "to be" verbs?
4. COMPLETE (Main Idea and Supporting Information)
Include necessary information to answer:
Who?
What?
When?
Where?
Why?
How?
5. CORRECT
Edit and proof to check for:
Spelling?
Grammar?
Punctuation?
Accuracy of information?
Ending on a courteous, pleasant note?
||||||||||||||||||||||||||| |||||
|||||||| ||||| | || | || | |||||||||||
Good News, Neutral, and Routine Messages
Memo or Email Revision
TO
FROM:
DATE:
SUBJECT:
Tom
Bob
(Today's date)
Territory End-User Profiles
Tom,
Per your memo dated (1 month ago) to regarding the stoppage of contract bidding in my
territory effective (one week from today's date) ude to myself not having any end user
profilings to marketing as of yet.
Frankly I'm nothing short of embarrassed and at the same time whole heartedly support the
intent of having the non complying territories “shut off". However, irregardless of of how
much embarrassee I was to learn I was one of these unfortunate people I must out of
asaving face for me myself bring to your attnetion that I was specifically instructed not to
act on the territorial management program by previous management upon my receiving the
program november of last year.
After receving your memo brining the gravity of the situation to my attention. I talked with
betty in marketing on the issue and she assured me that the currently implemented uers
program parallels with the past territory managmenet program, therefore, by sending in
copies of my user program and user proiles that this would be sufficient. I simply wanted to
assure you and I've always been supportive of our programs past and present and wanted
to tell you the circumstnances which took place on this issue rather than having you think
that I simply didn't do my job. I pride myself on my attention to detail.
In closing I would like to say welcome as our new manager and wjish you a smoth transition
and good luck with your newly acquired responsibilities. I feel your newly added team is the
best there is to offer and I'm sure we'll prove it to you in 20 and beyound.
Respectfully, Bob
Assignment: Revise this memo in accordance with the good news checklist
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Explanation & Answer
Here is the complete memo. Kindly go through it and get back to me. :-)
TO:
The Manager (Mr. Tom)
FROM:
Mr. Bob
DATE:
(Today’s date)
SUBJECT:
Territory End-User Profiles
Dear Tom
This memo is in response to your previous communication that was dated (1 month ago)
regarding contract bidding in my department. Your initial communication ...
Completion Status:
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