Description
175-200 words on a balance score card
Explanation & Answer
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Tactics to achieve the objectives
Various objectives are usually set by the companies to ensure that the mission and vision of the
firm are achieved. In order to achieve these objectives, appropriate strategies have to be put in
place.
Customer value perspective
Reducing the escalated customer complaint resolution
The firms aim at reducing the time which it takes to respond to customer complaints. The
strategy which can be used to achieve this is ensuring there is a proper communication channel
between the customers and the firm’s management. It will help in reducing the time wasted when
the complaint passes from one organizational level to another as the customers will have to
communicate directly to the person responsible and action taken within t6he required...