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If you were the owner of your own company, what key questions would you ask management candidates applying to work for your company (in addition to questions about technical competence)?

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Spirituality in the Workplace Module 4: Case Study: Tomasso – Part II RELS 3330.2 Instructor: David Sable © David Sable 2017 1 Class Objectives ➢ Review qualitative and quantitative impacts of spirituality in the workplace at Tomasso Foods ➢ Consider the manager’s role © David Sable 2017 2 Review of Selected Management Activities at Tomasso ➢ ➢ ➢ ➢ ➢ ➢ Hiring Process for Managers and Supervisors Leading by Example: community service, service opportunities for all staff, annual dinner Meetings start with silence Inspirational speakers Quiet room Follow-up by managers with people laid off  Company-sponsored research on the impact of their integrated management techniques © David Sable 2017 3 Cordon-Bleu/Tomasso Basic Facts and Figures ➢ ➢ One of Canada’s largest manufacturers of frozen food dinners and entrées. Annual sales > exceeding $200 million ➢ Number of Employees > 400 ➢ Privately owned (not publically traded on the stock market) © David Sable 2017 4 Long-term Positive Results Financial • Sales increase of 78%, 1990-2002. • 160% growth in profits, 1990-2002. • $65 million invested in asset development and media coverage Human Resources • Absenteeism and the seriousness of work-related accidents are substantially lower than the industry average. • Permanent turnover rate is favorable compared to other companies in similar areas. Overall • Survival and growth in an industry with multi-billion dollar competitors • Since 1933, no voluntary work slowdowns, no lockouts, one work stoppage © David Sable 2017 5 Research Using a Balanced Scorecard ➢ Strategic performance measurement predicts all other business indicators ➢ The Balanced Scorecard  Fry, Louis W. , Matherly, Laura L. and Ouimet, J.-Robert (2010) The Spiritual Leadership Balanced Scorecard Business Model: the case of the Cordon Bleu-Tomasso Corporation, Journal of Management, Spirituality & Religion, 7: pp. 287, 303-304 © David Sable 2017 6 Cost-Effectiveness ➢ The cost of Tomasso’s Integrated System of Management Activities comes to about .02 % of sales, which includes the paid time for participation in community activities and the annual shared bonus. These costs are by far compensated for by the gradual growth of people's well-being and “happiness at work.” © David Sable 2017 7 Long-term Mixed Results ➢ Investments in technology meant considerable layoffs ➢ Investments in training were limited ➢ Internal evaluation with employees every two years limits rapid changes. ➢ Over time, people notice that they have an influence on the decisions made after each research project. © David Sable 2017 8 Negative Results ➢ Sometimes human management activities produced resistance -- activities were judged as “inauthentic” from the point of view of employee well-being because the activities had "efficiency and profits“ as their main goal. ➢ Accusations of paternalism © David Sable 2017 9 Q: What Inspired You to Introduce Spirituality in the Workplace? ➢ Ans. “The fragility of human beings in the company, all of them.” J.-Robert Ouimet © David Sable 2017 10 Weekly Assignment Topic ➢ If you were the owner of your own company, what key questions would you ask management candidates applying to work for your company (in addition to questions about technical competence)? © David Sable 2017 11 Spirituality in the Workplace Module 3 Case Study: Tomasso International RELS 3330.2WW Instructor: David Sable, PhD copyright © 2017 1 Objectives for Today ➢ Introduce case study of Tomasso Foods Corporation ➢ Apply frameworks for analyzing spirituality in the workplace. copyright © 2017 2 Case Study I:Tomasso Foods ➢ ➢ Tomasso Foods is one of the largest and most successful producers of frozen Italian style foods in Canada. Details of the company and its spirituality and work initiative are at: “Our Project” copyright © 2017 3 Tomasso’s Integrated Systems of Management Activities Images and photos taken from Tomasso documentation copyright © 2017 4 1. Hiring Managers and Supervisors ➢ Initial interviews establish competence for the job function, and… ➢ commitment to authenticity… copyright © 2017 5 Looking for Authenticity ➢ commitment to authenticity – At Tomasso this means “not manipulating people’s motivation just to improve efficiency” copyright © 2017 6 2. Leading by Example copyright © 2017 7 3. Service Opportunities for All Staff copyright © 2017 8 4. Meetings and Silence copyright © 2017 9 5. Quiet Room copyright © 2017 10 6. Inspirational Speakers copyright © 2017 11 7. Follow-up to Layoffs copyright © 2017 12 Frameworks for Analysis ➢ Let’s    apply the three frameworks: Authenticity at Work Corporate Social Responsibility Respectful Pluralism …to Tomasso International copyright © 2017 13 Framework I: Authenticity at Work ➢ ➢ Accepting responsibility for our conditions as individuals.  Do managers at Tomasso accept responsibility or blame others for our conditions?  Do managers understand the impacts they have on others? There may be no clear solutions in some problems questions must be continually asked, our notions of work and organizations must evolve.  Do managers recognize the need for continual improvement?  Do they examine their own habits, assumptions, and values? copyright © 2017 14 Framework II: Respectful Pluralism ➢ ➢ ➢ ➢ ➢ The presumption of inclusion: to the greatest extent, organizations should allow employees to express their spirituality “subject to the limiting norms of non-coercion, non-degradation, non-establishment, and in consideration of the reasonable instrumental demands of the for-profit enterprise.” ➢ copyright © 2017 Hicks, 173 15 Inclusion at Tomasso ➢ Inclusion: All stakeholders in the company’s life freely interpret the value of “transcendence” in their own personal way. copyright © 2017 16 Framework III: CSR Triple Bottom-Line Accountability ➢ What are the impacts of our organization in terms of:  People: social well-being of workers, suppliers, clients, and society?  Planet. Impacts on the environment -pollution, waste, sustainability of natural resources?  Profit: Is the company financially stable and growing? ➢ In short: people, planet, profits copyright © 2017 17 ...
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