Running head: SERVICE MANAGEMENT IMPROVEMENT PLAN
Service Management Improvement Plan
SERVICE MANAGEMENT IMPROVEMENT PLAN
Many firms have experienced current downturns in an economy. This resulting decline in
the economic activities has affected many manufacturing as well as the service sectors. A
competitive environment has been created by the stagnation in our service sectors, an increased
deregulation in the service sectors and the foreign competition. This makes many service sectors
to experience challenges especially in responding to the new circumstances they are exposed to.
The problem’s magnitude has been displayed by the closures of many service industries,
downsizing as well as merging of the service providers. For the service sectors to improve their
competitiveness, they have to embed the systems which will ensure a continual quality as well as
productivity improvement. In relation to service improvement, the company of study is Sprint
Sprint Corporation Company
The company was incorporated on 5th Oct 2012. It is a communication entity together
with its subsidiaries. They offer a variety of wireless as well as wire line communication services
and products which are designed in such a way that they me...
15 Million Students Helped!
Sign up to view the full answer