Service Management Improvement Plan Grading Guide ISCOM/386 Version 4 Service Operations Management Copyright Copyright © 2016 by University of Phoenix. All rights reserved. University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Service Operations Management Grading Guide ISCOM/386 Version 4 Edited in accordance with University of Phoenix® editorial standards and practices. 2 Service Operations Management Grading Guide ISCOM/386 Version 4 Individual Assignment: Service Management Implementation Plan Purpose of Assignment In this assignment, you will evaluate service provider and customer experiences for a selected business – either one for which you work or one that you research – and develop a plan that is designed to improve the management of services based upon selected areas of opportunity. Grading Guide Content Met Partially Met Not Met Total Available Total Earned 7 #/7 Partially Met Not Met Comments: The student evaluates service provider and customer experiences for a selected business. The student researches the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business. The student includes a description of the company. The student includes a description of the area of opportunity. The student includes an analysis of potential solutions to address service management needs. The student includes a comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution The student uses process improvement techniques that are relevant to the industry of concern and the area/service that they are trying to improve. The plan is 700 to 1,050 words in length. Writing Guidelines Met Comments: 3 Service Operations Management Grading Guide ISCOM/386 Version 4 Writing Guidelines Met Partially Met Not Met Total Available Total Earned 3 #/3 10 #/10 The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements. Intellectual property is recognized with in-text citations and a reference page. Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper. Sentences are complete, clear, and concise. Rules of grammar and usage are followed including spelling and punctuation. Assignment Total Additional comments: # Comments: 4 
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