SFIA framework You have a résumé which you have prepared already,computer science homework help

timer Asked: Jul 30th, 2017
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Question Description

Question 1:

You have a résumé which you have prepared already. Now that you have considered the professional skills within the SFIA framework, you should be able to assess the skills that you have used and demonstrated in your internship.

Select the 3 top skills that you have now applied in your work, and describe these using the SFIA terminology.

How could you incorporate these into your resume and relate these to your internship and current experience?

You should write about ½ to 1 page.

Respond to 2 posts from your classmates, identifying their SFIA skills and providing constructive feedback to each.

Question 2

Your Cover Letter is the first part of a job application that a prospective employer will look at.How do you think that you could improve your current Cover Letter to ensure that a job application that you prepare will ‘stand out from the pile’.

You should write about ½ to 1 page.

Select the responses for 2 of your colleagues and discuss how your responses are similar or different to theirs.Can you suggest any improvements for each of these colleagues?

AMARPREET KAUR 2/3 SIBLEY STREET, WERRIBEE VIC 3030 MOB: 0416 879 123 - EMAIL: er.amarpreet87@gmail.com SUMMARY OF SKILLS & ATTRIBUTES ❖ Qualified IT Professional with extensive skills and experience via education, further training and work experiences ❖ Exceptional customer relation skills, ability and confidence to work closely and liaise with a variety of staff, clients and customers in a variety of settings including retail, face to face, over the phone and via email / written correspondence ❖ Confidence to work closely and liaise with a variety of staff, customers, clients and key accounts ❖ Excellent interpersonal skills; genuine understanding and empathy in order to deal with complaints in a calm and professional manner ❖ Excellent verbal and written skills; including speaking at forums and presentations ❖ Strong administration skills and confident in general office duties; data entry and database management skills ❖ Proficient in the preparation and formation of professional documents and emails ❖ Skilled and knowledgeable in working within a highly controlled and regulated industry with a strong understanding in working to company policies, standard and requirements; and ensuring they are met and implemented; shown within a well performing team ❖ Demonstrated experience in meeting and achieving set KPIs – proven track record of meeting set requirements ❖ Confident in participating in one on one and team meetings to assist in the development of a high performance team whilst assisting and mentoring fellow team members where possible ❖ Superior organisational skills; high attention to detail, efficient and proven ability to establish priorities, work under pressure and to strict timelines with high attention to detail ❖ Resilient; with the ability to work in a challenging and complex environment ❖ Able to quickly learn and implement new methods involved in current practices and procedures ❖ A personal commitment in continuous improvement to professional development; participating in training and development team sessions ❖ Strong analytical and problem solving skills; with the ability to make well thought out decisions when required ❖ The ability to work both autonomously and as a member of a multi-disciplinary team in a proactive positive manner with a strong work ethic ❖ Efficient, organised - with high attention to detail; ensuring accuracy in work ❖ Dedicated, reliable and hardworking employee that is well presented and professional at all times EMPLOYMENT HISTORY JULY 2016-JUNE 2017 CUSTOMERS SOLUTIONS CONSULTANT RED ENERGY, RICHMOND • Acting as the key point of contact for Red’s customers and providing specialist support to facilitate one contact resolution and an exceptional customer experience • Maintaining a view of each customer’s status in the customer lifecycle and proactively identifying and resolving any data or process issue • Identifying and acting on opportunities to improve the customer proposition by offering new products and services • Facilitating a high degree of structured, deliberate communication with various internal teams and external providers to ensure that customer management processes run smoothly • Capturing high quality customer data to provide transparency and accuracy of all customer information throughout the customer lifecycle • Deploying data quality checks to identify data errors and exceptions to assure the highest level of data quality and working with internal teams to highlight and resolve any issue • Taking a continuous improvement approach to identify and recommend improvements which assure the integrity and consistency of data, maximising efficiencies and enhancing the customer experience RESUME OF A. KAUR PAGE 1 OF 2 PRIVATE & CONFIDENTIAL 2014 – 2016 • • • • • • • • • • Sales Consultant Vodafone, Cranbourne Customer service; assisting with enquiries and handling customer product issues – building customer loyalty by ensuring follow up calls are made where necessary Advising customers with information on services and products available; upselling and cross selling products Contacting new and existing customers to discuss how their needs could be met with specific products and services Providing technical support and arranging of repairs when required Handling general enquiries in regards to billing and account issues Managing and handling customer complaints in a timely manner to ensure no loss of business; addressing requests and concerns by providing reasonable methods to accommodate customers Cash handling and register use; including EFTPOS, Credit and Cheques, balancing tills and banking duties Assisting management with the training and mentoring of new consultants Stock control duties; checking of incoming stock against paperwork and maintaining suitable inventory Ensuring set KPIS and targets are met at all times 2013 • • • • • English & IELTS Trainer Achievers Academy, India Planning the teaching program as per guidelines and following the centres standards and procedures Preparing for lectures, exams and ensuring resources required are available Providing the correct guidance and feedback to the students to enhance their English Recording students’ development profiles Communicating and liaising with fellow trainers; attending meeting as required 2011 - 2013 • • • • • • Lecturer SBBSIET, India Planning, preparation, research and delivering well-structured lecture Checking and assessing work; engaging and motivating students whilst maintaining high standards of care and education in accordance to quality standards Delivering the curriculum effectively in accordance to school curriculum Staying current and well informed via study, reading of current literature, forums, talking with colleagues and participating in professional conferences Assist in the development of learning materials Attending meetings, liaising with fellow colleagues, developing professional relationships and strong team working skills 2010 • • • • • Customer Care Executive HCL Technologies Providing information to customers in regards to their queries including the resolving of any issues Data entry of all customer contact, ensuring notes are precise and accurate for easy future referral Ensuring quality standards and procedures are adhered to at all times Participating in various meetings, self-development and training programs Working toward set defined targets and reporting details to management weekly, monthly and quarterly EDUCATION, FURTHER TRAINING & LICENCES • • • • • • Masters in Information Technology, Federation University - 2016 CNNA Course (Cisco Certified Network Associate), New Horizons New Delhi - 2011 Bachelors of Technology (Computer Science), Punjab Technical University – 2009 .Net & Java Programming Course, GIMIT New Delhi - 2007 Year 12 Certificate Drivers Licence & Own reliable transport RESUME OF A. KAUR PAGE 2 OF 2 PRIVATE & CONFIDENTIAL EXTRA-CURRICULAR ACHIEVEMENTS • • • • Participated in Intelligence, Aptitude& Scholastic Competition Adventure Course Participant (First aid & Firefighting-Rescue) – Securing a Grade A result Techfest-2007 Participant School and College Annual Day Functions & Events Assistant on REFERENCES • Professional and character references can be provided upon request RESUME OF A. KAUR PAGE 3 OF 2 PRIVATE & CONFIDENTIAL
Amarpreet Kaur 2/3 Sibley Street Werribee Vic 3030 30 July 2017 Attn: HR Manager RE: Trainee Pronto Programmer / Developer To whom it may concern, I wish to apply for the Trainee Pronto Programmer / Developer position currently advertised within your company. I believe that I not only possess the necessary skills in order to take on this position but also the experience, flexibility and awareness required. I am interested in the position you are offering as it would provide me with the opportunity to utilise and enhance my skills and knowledge by using my enthusiasm and commitment that you would be looking for within an employee. As you can see from my resume I have had a stable and steady working history. I am a qualified IT professional and is currently working as a IT Business analyst/Project coordinator intern at Maddocks, Melbourne. I also have experience in working within a call centre environment(Utilities), sales, customer service and teaching environment - training students in a variety of settings. My work history alongside with my further development and training has given me invaluable experience and the opportunity to gain progressive skills in all aspects of which you outline in your job description. I am a hardworking employee that has a strong eye for detail and takes pride in their work. I have a good work ethic and I am confident in dealing with a diverse range of people, in an appropriate friendly and professional manner, with strong interpersonal and communication skills. I am able to work alongside others or independently, in a positive manner and demonstrate exceptional organisational and time management skills, thriving on fast paced environments and working towards set KPI’s and targets. I consider myself to be a highly determined, honest and loyal worker; that is always striving to improve and learn at the same time. I am flexible, multi skilled and along with my high motivation I am sure I would be able to use my own initiative and skills to learn and implement your company’s methods to take on a position such as this. Attached is a copy of my resume that further details my skills and experience. I thank you for your time and consideration and I can be contacted on the number provided to discuss this in more depth at a time convenient with you. Yours sincerely, AMARPREET KAUR

Tutor Answer

School: UIUC

Hello there, how is the going? I am good myself. The assignment is over and here it is for review. As always, in case of any query or compliment I'm right here for it. Thank you for your patience.It is pleasure working with you every time.Your buddy,Sarah.






In my entire internship time and work at Maddocks Law firm, I was able to unfold strengths
and skills according to Skills Frameworks of the Information Age. Three of this professional skills
acquired I have discussed them as follows.
Solution development and implementation. I was able to come up with an application

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awesome work thanks

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