IT 515 SNHU Information Technology Solutions Plan Paper

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Nawlyn

Computer Science

IT 515

Southern New Hampshire University

IT

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IT 515 Final Project Guidelines and Rubric Overview The final project for this course is the creation of an Information Technology Solutions Plan. Industry leaders and innovators implement new technologies and drive innovations at their companies for a variety of purposes. The ability to seek out and critique new technologies based on the adoption and innovation life cycles and then make recommendations for selection, adoption, and implementation is a skill set IT professionals need to possess. You will need to apply this understanding to business cases that reflect the need for innovative technology solutions in today’s workplace in order to transform the thinking of an organization when change is required or to develop ideas that enable new business strategies. The final assessment for this course requires that you research and critique three innovative technologies that could potentially address the needs of a given company and scenario. Once you have chosen the technology you feel addresses the needs of the organization, describe the ideal timing for adopting the innovative technology. Then create a proposal presentation for the integration that includes the impact the integration will have on the organization. The project is divided into two milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules Three and Six. The final project is due in Module Nine. In this assignment you will demonstrate your mastery of the following course outcomes:     Critique technical innovations for their potential to meet business needs in professional organizations Propose plans for the integration of innovative technology solutions that meet organizational and stakeholder needs Recommend strategies for adopting innovative technologies based on the phases of the technology adoption life cycle Recommend solutions for ensuring ethical and legal compliance and maintain security of innovative technology implementation and use Prompt Your Information Technology Solutions Plan should address the following prompt: Given the business case scenario below, you will design an Information Technology Solutions Plan that will address the deficiency in the organization. You will research and critique three innovative technologies that could potentially address the company need, and then select the one you deem to be the best fit for the given scenario. Background: The global COVID-19 pandemic had a devastating impact on businesses around the world. Government-mandated closures and reduced numbers of customers allowed in stores made companies rethink their presence and how to provide value-added services to customers in light of the changes brought on by the pandemic. One issue many retail businesses faced was providing customers a virtual experience that included the senses used to purchase items while shopping at a store. While images in catalogs and websites provide a two-dimensional vision of products, they lack the three-dimensional experience provided when seeing an item in person. The sales experience lacks the interactivity provided by holographic images. The future focus of many organizations is bringing a virtual experience to the customer through immersive interaction marketing. This focus is a long-term strategy for both the developers and the clients. HYPERVSN provides holographic solutions for marketing, communication, and education worldwide. This innovative international company is based in London, England, with its primary mission to continuously bring new and impactful products to the global marketplace. Despite the pandemic, its focus remains on providing new and compelling products that push the boundaries of visual 3D holographic technology. HYPERVSN has a technology business development and marketing (BDM) team. Development sites are in London, Vilnius, and Minsk. HYPERVSN has created a fundamentally new and better system to see 3D in-the-air visuals without the need for any wearable equipment. HYPERVSN technology is about emotion, and the experience is mesmerizing. Generating human experiences and emotion has been, and will always be, at the core of their product design. However, HYPERVSN wants to develop an innovation that allows customers to fully interact with the holograms, much like the holodeck in Star Trek. HYPERVSN wants a fully immersive holographic suite where customers are able to both see and feel the product. The primary requirements for this product are:  Size: It must be 200 square feet in area and have six holographic walls.  Interaction: A customer must be able to step into the holographic image, and the image must conform to customer movements.  Voice command: The customer must be able to change items using verbal commands.  Touch command: The customer must be able to direct additional movements with touch commands. HYPERVSN has already identified a viable solution for developing the holographic suite. It has agreed to work with Euclideon Holographics, based in Brisbane, Australia, to develop the holographic suite. Problem: Instead of developing the holographic solution in-house, HYPERVSN has decided to integrate interactive holographic solutions from Euclideon. In addition to the requirements above, reliability is an important factor in marketing and sales presentations. Cost is also an important factor, as potential customers will be evaluating this solution against other candidates. HYPERVSN has budgeted $2.5 million for this project. HYPERVSN plans to bring this complete product to market within five years. While both companies have abilities for interactive holograms, they lack truly immersive technology. Customers should be able to see and feel the fabric of the product they’re buying. HYPERVSN requires an additional partner that has expertise in immersive holographic technology. Specifically, the following critical elements must be addressed: I. Background: What is the need or challenge of the organization? What are potential ways to address that need or challenge? How can it be improved? II. Research and Critique a) What are three innovative technologies that can be used to address the needs of the organization? How do the technologies address the need? b) Assessment: What is the cost? What does implementation involve? Who/what will benefit? Which stakeholders will be affected by a new technology adoption? What supports for implementing new technology will be necessary for stakeholders? Is this a cost-effective solution? Be sure to comprehensively address each component of the assessment for each of the three innovative technologies. c) Determine which technology, from the three you have researched, best meets the organization’s needs and defend your selection. III. Adoption and Strategies Proposal a) What phase in the technology life cycle is the technology chosen in? What would be the ideal timing for adopting this particular technology? b) Based on the technology adoption models, determine the possible timelines of adoption that would provide the best implementation. Which adoption timeline will best fit the needs of the organization? Be sure to provide details to support your choices. c) What variables affect the timing and implementation of new technologies? What processes should be put in place to ensure smooth adoption? IV. Implementation Process a) Create an implementation plan for integrating the technology chosen to address the organizations’ needs. What are the goals that the plan supports? What steps should the companies take? How will this affect other processes currently in place? How will the companies communicate information about the changes? b) Which stakeholders will need to be included in these processes to ensure the integration is thorough? What are some potential stakeholder needs? How will you ensure that potential needs can be met going forward? c) Make recommendations for ensuring ethical compliance during implementation and use of the new technology. What guidelines or codes of ethics are relevant to the new technologies? d) Make recommendations for ensuring legal compliance for the implementation and use of the new technology. Based on information assurance models, what steps would be taken to ensure a smooth and compliant transition? e) Make recommendations for ensuring the security of new technology implementation and use. How will you protect personal and business data in the transition? Milestones Milestone One: Background and Research and Critique In Module Three, you will submit the background for the problem and your research and critique of three innovative technologies that have the potential to address the specific business scenario identified for the final project. You will identify the technologies that you considered, document the advantages and disadvantages of each technology relative to the business scenario, identify which technology you have selected for the scenario, and provide justification for your selection. Your submission should include the critical elements from sections I and II above. This milestone will be graded using the Milestone One Rubric. Milestone Two: Adoption and Strategies Proposal In Module Six, you will submit your Adoption and Strategies Proposal for the innovative technology that you selected and documented in Milestone One. You will identify different adoption timelines and strategies that can be applied within the business scenario and justify the adoption timeline and strategy that your analysis indicates is the best option for the business scenario. Your submission should include the critical elements from section III above. This milestone will be graded using the Milestone Two Rubric. Final Submission: Information Technology Solutions Plan In Module Nine, you will submit your Information Technology Solutions Plan. It should be a complete, polished artifact containing all of the critical elements of the final product. In an effort to augment your final submission, it should reflect the incorporation of feedback gained throughout the course, specifically the feedback received on Milestones One and Two. Your submission should include the critical elements from section IV above. This milestone will be graded using the Final Project Rubric. Final Project Rubric Guidelines for Submission: The Information Technology Solutions Plan must follow these formatting guidelines when applicable: double spacing, 12-point Times New Roman font, one-inch margins, and discipline-appropriate citations. Length: at least 16–19 pages, not including cover page and resources. Critical Elements Background Exemplary (100%) Meets “Proficient” criteria and uses industry-specific language to establish expertise Research and Critique: Innovative Technologies Meets “Proficient” criteria and credible research from the field was used to inform decision making Research and Critique: Assessment Meets “Proficient” criteria and credible research from the field was used to determine supports needed Research and Critique: Selection Meets “Proficient” criteria and explains why the chosen technology is superior to alternative options Adoption and Strategies Proposal: Ideal Timing Meets “Proficient” criteria and uses industry-specific models or language to establish expertise Proficient (90%) Explains the need or c hallenge of the organization and describes potential ways to address the need or c hallenge in the organization Suggests at least three innovative technologies, based on research, that address the need of the organization and describes relative information for implementation and cost Indicates stakeholders that will be affected by a new technology adoption and provides research related to the kind of supports needed for stakeholders when implementing a new technology Determines which technology best meets the organization’s needs and defends the selection Describes the phase of the technology life cycle with respect to where the technology is situated and whether timing is optimal Needs Improvement (70%) Explains the need or challenge of the organization but does not describe potential ways to address the need or c hallenge in the organization Does not suggest at least three innovative technologies relevant to organizational needs or lacks description of relative information for implementation and cost Indicates stakeholders that will be affected by a new technology adoption but does not provide research related to the kind of supports needed for stakeholders Not Evident (0%) Does not explain need or challenge of the organization Value 5 Does not suggest innovative technologies 9 Does not indicate stakeholders that will be affected 9 Determines which technology best meets the organization’s needs, but does not defend selection, or defense is not based on appropriate research Describes the phase of the technology life cycle but does not address where the technology is situated or whether timing is optimal Does not determine which technology best meets the organization’s needs 9 Does not describe the phase of technology life cycle 9 Critical Elements Adoption and Strategies Proposal: Timelines Exemplary (100%) Meets “Proficient” criteria and cites industry-specific models that inform decision making Adoption and Strategies Proposal: Variables Meets “Proficient” criteria and uses industry-specific language as appropriate to establish expertise Implementation Process: Plan Meets “Proficient” criteria and includes graphics or visual aids to clarify components of the plan Meets “Proficient” criteria and ideas in the explanation are innovative and realistic Implementation Process: Stakeholders Implementation Process: Ethical Meets “Proficient” criteria and bases explanation on industry established best practices for ethical compliance Implementation Process: Legal Meets “Proficient” criteria and refers to specific laws and regulations that apply to the process Proficient (90%) Evaluates possible timelines for adoption based on the technology adoption models and describes the timeline that meets company needs, providing evidence to support claims Explains variables that affect the timing and implementation of new technologies and processes that need to be put in place to ensure smooth adoption Creates a comprehensive implementation plan for the technology chosen to address the organization’s need Describes stakeholders that will need to be included in these processes to ensure the integration is thorough and needs can be met going forward Makes recommendations for ensuring ethical compliance during implementation and use of the new technology based on compliance standards Makes recommendations for ensuring legal compliance in implementing and using the new technology, including steps necessary to ensure a smooth and compliant transition Needs Improvement (70%) Evaluates possible timelines for adoption and describes the timeline that meets company needs, but does not provide evidence to support claims or is inaccurate Not Evident (0%) Does not evaluate possible timelines for adoption and does not describe the timeline that meets company needs Value 9 Proposes strategies for the ideal adoption timeline for the technology, but lacks specific variables that affect the timing and implementation of new technologies and processes that need to be put in place to ensure smooth adoption, or information is inaccurate Creates an implementation plan to address the organization’s need but does not address all components or lacks clarity Describes the stakeholders, but does not address how needs will be met going forward or information provided is not accurate Makes recommendations for ethical compliance but does not base claims in compliance standards or recommendations lack detail or clarity Makes recommendations for ensuring legal compliance but does not include steps that need to be taken to ensure a smooth and compliant transition or the recommendations lack clarity or detail Does not propose strategies for ideal adoption life cycle and does not describe variables that affect the timing and implementation of new technologies and processes 9 Does not create an implementation plan for the technology chosen 8 Does not describe stakeholders 8 Does not make recommendations for ethical compliance 7 Does not make recommendations for ensuring legal compliance 7 Critical Elements Implementation Process: Security Exemplary (100%) Meets “Proficient” criteria and cites specific policies and models that apply to the process Proficient (90%) Makes recommendations for ensuring the security of new technology implementation and use related to protecting personal and business data in the transition Articulation of Response Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format Submission has no major errors related to citations, grammar, spelling, syntax, or organization Needs Improvement (70%) Makes recommendations for ensuring the security of new technology implementation but does not address protecting personal and business data during the transition or recommendations provided are not appropriate Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Not Evident (0%) Does not make recommendations for ensuring the security of information Value 7 Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 4 Total 100%
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INFORMATION TECHNOLOGY SOLUTIONS PLAN
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Information Technology Solutions Plan
Name
Institution
Instructor
Course code
Date

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Background
Needs and challenges
COVID-19 has made most businesses reassess how they conduct their businesses. More
than ever before, businesses now appreciate the need for shifting their businesses to the online
space to shield them from any interactions that may be occasioned by external factors limiting
access to their physical stores. During the pandemic, the government-imposed restrictions forced
businesses to transition to the online space to maintain their clientele and safeguard their
relevance.
Online shopping spaces, unlike physical outlets, do not accord their clientele the privilege
of walking in and physically examining the merchandise. Shoppers can only see the product on
sale but cannot touch or examine the item more closely, particularly in 3D. Online marketplaces
enable viewers to review items from a 2D perspective (Wodehouse and Abba, 2016). While 2D
is adequate where the viewer is only interested in obtaining a simplistic view of an item, 3D
exposes more pertinent details of the product. According to Billewar et al. (2021), online
shoppers face the challenge of examining items using written descriptions and 2D images
because the available formats do not allow them to leverage their senses in evaluating products.
In-depth interaction between shoppers and products should mimic the in-store experience, which
has been successful for decades.
HYPERVSN is faced with the challenge of replicating the interactive, 3D shopping
experience that shoppers previously enjoyed in-store purchases. Although the company has
developed an advanced 3D system that allows customers to view products in the air, thereby
mimicking an in-store experience, the system does not offer a comparable sensory experience.

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Although the shopper can see the 3D image of the product, they cannot have a sensory
interaction that would allow them to feel the product as they would during a store visit.
The company has outsourced the development of the holographic suite to facilitate a
high-level interaction with products, besides the 3D view, to Euclidean, Australia. Some of the
requirements for the final solution are that it should be 200 square feet in area with six
holographic walls, which should allow the viewer to not only step into the image. The image
must be highly responsive and adaptable to the customer's verbal and touch commands
movement. The budget for developing the holographic suite is $2.5 million, with a delivery
timeline of five years. Both HYPERVSN and Euclideon Holographics have vast experience
creating interactive holograms but have no meaningful immersive technology, necessitating a
third partner. The final solution should allow customers to see the image n 3D and feel its fabric,
thereby replicating an in-store experience.
The potential ways to address that need or challenge
HYPERVSN could find another partner with extensive experience in creating truly
immersive technology. The third partner would be responsible for developing immersive
technology and integrating it into the interactive hologram developed by HYPERVSN in
partnership with Euclidean. The final product must also meet the company's initial budget, and
technical requirements stipulated. Reliability is a crucial consideration for the project. Although
globalization has facilitated remote working, the location of the third partner is essential to
facilitate collaboration. Besides, while the priority is to deliver an immersive holographic
solution, the cost is also a factor. The third partner should deliver the second component of this
program within the budget or a reasonable margin. Maintaining the production cost at the

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minimum would benefit HYPERVSN because it would compete favorably with other products in
the market.
Alternatively, HYPERVSN could develop an in-house team to develop the immersive
technology component. HYPERVSN already has the infrastructure and resources that could be
repurposed to create immersive technology. However, the company would have to free up these
resources from any previous engagements to guarantee their uninterrupted availability.
Restructuring resource allocation would minimize the costs and guarantee reliability since
HYPERVSN would have absolute control. The company would also hire a team with the
requisite competence to actualize the project. An in-house team would also be more adaptable
and responsive to the company's needs than a third partner.
Research and critique
a) Augmented reality, mixed reality, and haptic
Augmented reality (AR)
Augmented reality (AR) is the first immersive technology applied to this use case.
HYPERVSN wants to create an immersive technology that does not require wearable devices,
making AR a primary contender. AR involves superimposing a computer-generated image onto a
real environment (Dieck and Jung, 2019). Unlike other immersive technologies where the user is
'isolated' from the real environment, hindering a full assessment of how an item might appear or
blend with others, AR allows the user to view the product as it would in their real setting.
Computer-generated images interact with the real world, facilitating an assessment of a product,
which is even better than the in-store experience (Marr, 2021). AR supports 3D images and
audio to generate the much-needed illusion users engage with at a deeper level.

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Mixed reality (MR)
Mixed reality (MR) combines virtual and augmented reality, creating a hybrid reality
(Marr, 2021). According to Marr (2021), MR facilitates the interaction of digital and real-life
items; this means the user can walk into the item and move around to fully...


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