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Read the case about General City Hospital on page 17 of your textbook and, in 1 to 2 pages (250 to 500 words), respond to the following question using APA style:
In the CEO’s report to the board, he emphasized that there was a year-over-year improvement in patient satisfaction scores of nearly 10 percent. Assuming an improvement was also seen in reducing employee turnover, enhancing employee satisfaction, and cultural competence, describe what role human resources could have played in influencing these metrics.
Explanation & Answer

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1
Role of Human Resource in Healthcare System
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Human resource has a critical role in the healthcare industry. The department
achieves this by hiring the right people for maximum performance (V Shah et al., 2021). It has
made it possible to manage variable shifts and the pay schedules, which have motivated the
employees in carrying out their duties perfectly to improve patients’ conditions. The department
has also been at the forefront in ensuring everybody understands and adheres to regulatory and
legal compliance in the health care system. The formation of a strong HR team has also helped
much in navigating the many challenges and complexities faced by the healthcare industry. This
means the need to be at the top in playing an effective role in running a successful healthcare
practice.
Reducing employee turnover has been the role of the human resource department. This is
by ensuring that the employees are trained to develop their skills and knowledge. Training of the
employees enables them to offer quality services to the pa...
