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Business Process Streamlining at Starbucks
In today’s business environment which is rapidly changing and becoming highly competitive,
streamlining of business processes has been rendered inevitable for effective operations as well
as optimal productivity and profitability. This is mainly because through business process
improvement various benefits are realized including streamlining of outdated practices,
promoting standardization and compliance, enhancing efficiency, and making organizations
more agile. Waiting in line at a coffee shop is a good example of why process improvement
through streamlining of business processes is needed. In this scenario, the business process is
called checkout, and the purpose is to order, pay, and be served with what is ordered. The
process begins the moment a customer steps into line subsequently ending when the customer’s
order is prepared and leaves the coffee shop.
Beverage businesses such as coffee shops constitute a considerable sector in the tourism
industry. As a result, Starbucks coffee company will be taken as the ...