1 Flowchart Improvement Process Casey Marquez OPS 571 August 14 2017 Rodney Greene 2 Flowchart Improvement Process This will be an executive summary that will review a process flow chart which will include the labeled columns as well as the flow. A flow chart is a tool used by management that identifies the system process in production or service. The flow chart has a vital role in identifying critical points as well as helps improve on those points. The objective of this is to enhance the efficiency of the process to help with production. Lean improvement is a tool that assist in improvement and has multiple steps to pinpoint where intervention can take place in the process. The first step is to identify the customers and determine the level of satisfaction. A survey or review can be used to gather the information to gage the satisfaction. The second step is to reduce waste with better information, schedules, or change of layout. Third eliminate any repetitive processes to reduce amount of waste in the process. The fourth step is to map out the process and determine more activities that should be added. These can be determined to value-added or non-value added. The fifth step is to identify if projects in the processes that cause bottleneck and variability. The six step is to identify opportunities that will boost process performance and emphasize cross-training. To improve and provide a high-level scoping of the process, you must understand the process. The process between the suppliers, inputs, process, and the output of the customer is the information that will be evaluated to provide the high-level scoping. The process has many unnecessary things that will be reduced to improve the process. This helps by reducing waste, time and the cost of operation. Reduced time will improve the users wait time which lead to better satisfaction. This is known by sampling from customers, who all would like time reduced because how important time is. 3 Mapping so the process unveils a lot of duplicates roles. An example would be that there is a lot of time checking in the initial columns. Some of the columns have been eliminated to save on labor and time. This will lead to saving on cost by eliminating waste. Also, it will add to customer satisfaction. Next the bottle neck process will be determining at the entering payroll data. The bottleneck column is the component that can hinder the performance of the system. The main effort should be put in place to improve this component by shifting employees from sectors that are not as busy to this one. In addition of tasks at this stage will help in concentrating related tasks in the4 same column, reducing the waste and enhancing the movement. The Kaizen institute has a 5-step process that can help with the flow chart movement process. The first step is to sort and get rid of unnecessary tasks. Second you need to Set-in-order the tasks that will be prioritized in a certain order. Next shine and ensure the equipment is clean and standardize by stabling guidelines. Last you must sustain and audit the system to ensure compliance. For example, in payroll it is processed and presented for print in bulk which means only a few personnel are needed in printing. In conclusion, a process flow chart represents tasks and how they should be accomplished in a system process. Process improvement tools are aimed at saving on time, labor, and cost by increasing efficiency. Understanding this is needed for effective management. The following is an example of an as-is flow diagram for payroll. 4 5 Reference Jacobs, R. F., & Chase, R. B. (2014). Operations and Supply Chain Management (14th ed.). Retrieved from The University of Phoenix eBook. Isixsigma. (n.d.). Retrieved from https://www.isixsigma.com/methodology/kaizen/kaizen-six-sigma-ensures-continuousimprovement/ Individual Assignment: Flowchart Improvement Process Purpose of Assignment The purpose of this assignment is for students to learn process flowcharting/improving a process and summarizing the results. Resources Required Microsoft® PowerPoint® (or other software such as including Vizio, Word etc.) Content Met Partially Met Selected a complex process from your personal life or work. Comments: X Met this assignment deliverable by selecting a payroll process which was an excellent choice. X Met this assignment deliverable as required. The As-is process flow chart was clear and visually showed logical flow. Used Microsoft® PowerPoint® (or other software including Vizio, Word etc.) to create a flowchart of the as-is process. Defined metrics and measured the current process. Used process improvement techniques to improve the process. Not Met X Some metrics were “mentioned” however no specific metrics were defined or measured for the process as required. Minus .25 point. X Many process improvement concepts were discussed but it was 6 Content Met Partially Met Not Met Comments: not clear that any were selected and shown how they were specifically used. Minus .25 Points Used Microsoft® PowerPoint® (or other software including Vizio, Word etc.) to create an improved process flowchart. X An improved process flow chart not provided as required. Minus .5 Point. X It was not clearly stated what impact the specific improvements would have on the improved process flow since a new and improved process was not provided as required. Minus .5 Point. Used judgmental forecasting (your professional judgement) to ascertain how the future process will perform according to your metrics. Developed a 525-word executive summary describing the process improvement project (including the As-is process flowchart and the Improved process flowchart). Met minimum word count requirement 626 words. X Total Total Available Earned Writing Guidelines Met 5 3.5/5 Partially Met Not Met The paper—including tables and graphs, headings, title page, and reference page— is consistent with APA formatting guidelines and meets course-level requirements. X Comments: Paper included title page and reference page. Paper should also include headers so your reader will know which topics will be discussed in that section of the paper. Please reference the APA style writing guide provided as a reference. The guide can be found on the course website in the Instructor’s 7 Writing Guidelines Met Partially Met Not Met Comments: Announcements. Minus .25 points. Intellectual property is recognized with in-text citations and a reference page. Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper. X Paper included a reference page as required however no in-text citations were provided to support statements. Written work should provide at minimum of two in-text citations or more which should come primarily from the course text book to assure understanding of the concepts. Minus .25 points. X The topical flow was somewhat difficult in some parts of the paper as it weaved in and out of various topics. X Some sentences were very well constructed with others requiring improvement for clarity of meaning. See comments above. Minus .25 points. X Paper demonstrated good writing skills in some areas however there were many areas where incorrect use of grammar made it difficult to clearly understand what was meant. Recommend utilizing Center of Writing Excellence grammar checking software tools which can help in this area. Minus .25 points. Sentences are complete, clear, and concise. Rules of grammar and usage are followed including spelling and punctuation. Total Total Available Earned 8 Writing Guidelines Assignment Total Met Partially Met Not Met 2 1/2 7 4.5/7 Comments: Additional comments: Hi Casey – Good effort on the Process Improvement Flowchart assignment. Be sure you are clear on each deliverable of the assignment that is required and address them in your paper. You chose an excellent process which can be also used and refined with next week’s assignment. As a suggestion, maybe you can focus on one objective such as reducing the cycle time to process payroll. With regards to writing mechanics, I recommend that you utilize the university’s writing resources i.e. Center for Writing Excellent which can help improve in this area. Please let me know if you require any additional feedback or clarification. Thanks, R. Greene Statistical Process Control Methods Grading Guide OPS/571 Version 7 Operations Management Copyright Copyright © 2017, 2016, 2013 by University of Phoenix. All rights reserved. University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Statistical Process Control Methods Grading Guide OPS/571 Version 7 Individual Assignment: Statistical Process Control Methods Purpose of Assignment The purpose of this assignment is for students to learn how to apply Statistical Process Control Methods to process. Resources Required Microsoft® Excel® and PowerPoint® Content Met Partially Met Not Met Total Available Total Earned 5 #/5 Partially Met Not Met Comments: Selected a complex continuous process from your personal life or work (could be the same as in Assignment 1). Used Excel® to calculate the defined process metrics including variation and process capability. Used Microsoft® Excel® and PowerPoint® to develop and display a control chart for the process. Evaluated the control chart and processed metrics using Statistical Process Control (SPC) methods. Evaluated whether the process could benefit from the use of Six Sigma tools. Developed a 525-word executive summary describing the Statistical Process Control project (including the control chart with SPC). Writing Guidelines The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements. Intellectual property is recognized with in-text citations and a reference page. Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper. Met Comments: 2 Statistical Process Control Methods Grading Guide OPS/571 Version 7 Writing Guidelines Met Partially Met Not Met Total Available Total Earned 2 #/2 7 #/7 Sentences are complete, clear, and concise. Rules of grammar and usage are followed including spelling and punctuation. Assignment Total Additional comments: # Comments: 3
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