is the purpose of jargon, slang, and colloquialisms? Provide an example
of five words used at your current or past workplace or in your
personal life where others may not know the meaning. Provide the words
and the meaning of these words. How are these terms useful to you? What
do they add to the communication with your peers? Using the text reading
to support your points, explain the possible limitations of these
are a visiting in-home volunteer with a program called "Checking In."
You are scheduled to visit with Luz, a 75 year old Cuban widow living in
a large retirement community with a mostly Jewish/Caucasian population.
You notice that her hair is nicely styled, her makeup is done well, and
she is dressed in a tasteful blouse and matching slacks. She is seated
in a rented wheelchair she uses to get around in her home because she is
unable to walk more than a few feet at a time. Luz's nails are shaped
and painted and you notice that as she speaks, she gestures grandly from
time to time, as if for emphasis.
After you greet her and the two of you are
comfortable, you ask how she is today. Luz begins crying, blotting a
tissue to her eyes and nose and tells you she is "so lonely." The agency
file shows she has family living in the area but when you ask her about
them she quickly tells you, "I don't speak to my brother anymore. We
had a fight several years ago and I want nothing to do with him. I don't
talk to my son because he married that harlot. I won't have low class
people in my life." As she says this last phrase, Luz makes a spitting
gesture to the side.
When you ask her about friends, Luz tells you, "I have
no one. I feel so sad and so alone." Luz again begins to cry. "I am
afraid I will die alone. I don't want to be so alone." You notice an
open address book beside her phone with names of several residents in
the retirement community. When you ask her about it, she is silent for a
few minutes, clasping her hands together, not meeting your gaze, and
finally whispers, "They're all liars and thieves. I don't speak to any
of them." Luz again falls silent. You match her silence to give her a
moment to compose herself.
Luz suddenly starts to wipe the table near her clean
with a clean tissue and gestures around the room as if in disgust. She
begins to complain loudly about the various aides that come to clean and
cook and assist her with her bathing and daily care. "They never do
things the way I like them, and they cook all their 'ethnic' food. Why
can't they send me a nice Cuban girl instead of all these Haitians and
- What parts of Luz's story do you find most significant? Why do these parts stand out for you?
- How does Luz's nonverbal communication agree or
disagree with her verbal communication? Does her affect match the
emotion she is conveying? Why or why not?