If your computer is crashing, freezing, or otherwise being unstable, you may want to try using System Restore. Unlike the Refresh and Reset options, System Restore won’t delete your installed programs or personal files. System Restore isn’t a guaranteed way to fix your computer, but it’s much faster than Refreshing or Resetting and can save you time if you need to fix a recent problem.
Press the Windows key to access the start screen, then type Recovery at the Start screen to perform a search. Tap or click the Settings option in the sidebar, and then select the Recovery shortcut. Click the Open System Restore option to open the System Restore wizard, which will walk you through selecting a restore point and restoring your system files from it.
Open the Settings charm (press windows key+I or swipe in from the right and tap Settings), and then tap or click the Change PC settings option at the bottom of the sidebar. Select the General category, and then tap or click the Get started button under Refresh your PC without affecting your files.
Open the Settings charm (swipe in from the right and tap Settings or press Windows Key + I), and then select Change PC settings. Tap or click the General category, scroll down, and tap or click the Get started button under Remove everything and re-install Windows.
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