Assignment 2: Problem Solving

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  1. Students, please view the "Submit a Clickable Rubric Assignment" in the Student Center.
    Instructors, training on how to grade is within the Instructor Center.Assignment 2: Problem Solving
    Due Week 9 and worth 150 pointsWhen faced with a problem, what do you do to solve it? This assignment asks you to apply a six-step to problem solving process to a specific problem scenario. You will write a paper that presents a synthesis of your ideas about solving the problem using this systematic approach. As Voltaire said, "No problem can withstand the assault of sustained thinking."Choose one (1) of the problem scenarios as a topic choice for your paper (Note: Your professor must approve your topic choice before you begin work on the assignment.).Scenario 4: You are a sales representative for a company that encourages staff to log time in the field and away from the office. You are expected to begin and end your day at the office. You notice that each day when you arrive and return another co-worker is already there, and you wonder whether this person spends most of his / her time at the office. At your weekly sales meeting, you are informed of your co-workers’ outstanding sales performance. You suspect that this co-worker is spending more time flattering the boss instead of working leads in the field, and as a result is getting the best client referrals. Your own sales numbers have steadily decreased since this other sales representative was hired.
    • Step One: Define the problem
    • Step Two: Analyze the problem
    • Step Three: Generate options
    • Step Four: Evaluate options
    • Step Five: Make your decision
    • Step Six: Implement and reflect
    Write a four to five (4-5) page paper in which you:
    1. Define the problem in the scenario that you have chosen.
    2. Analyze the problem in the scenario.
    3. Generate options for solving the problem in the scenario.
    4. Evaluate the options for solving the problem.
    5. Decide on the best option for solving the problem.
    6. Explain how you will implement the decision made and reflect on whether this option was the most effective.The paper should follow guidelines for clear and organized writing:
    • Include an introductory paragraph and concluding paragraph.
    • Address main ideas in body paragraphs with a topic sentence and supporting sentences.
    • Adhere to standard rules of English grammar, punctuation, mechanics, and spelling.
    Your assignment must follow these formatting requirements:
    • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA Style format. Check with your professor for any additional instructions.
    • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
    The specific course learning outcomes associated with this assignment are:
    • Recognize the hindrances to the decision-making process in order to apply problem-solving skills to a variety of situations.
    • Create written work utilizing the concepts of critical thinking.
    • Use technology and information resources to research issues in critical thinking skills and informal logic.

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Problem Solving Assignment 2: Critical Thinking- PHI210 Professor: Justyna 8/28/17 I chose scenario 4. In my understanding the problems in this situation regards to the sales representative early arrival among the other co-worker coworker is getting an advantage over getting more sales. Whereby, the issue brought up that the coworker has an advantage over him in boosting their sales. As a response giving him the boss is playing favorite over one employee, then supposed to the other. Next is the weekly meeting, where the associate is doing great at making sales. The boss is getting the associate the benefit by helping them get good client referrals. The problem in the scenario is when the co-worker arrives; the co-worker can get the option to sleep over night in order to make sales quotas. The employee can get more hours, and then they should typically get compared to you. Which can be breaking the rules by allowing this sales rep to work at hours the business isn’t typically operating in order to make more sales. The Boss could give the other sales rep bonuses and other promotional benefits from the company. Based upon the idea of favoritism, and boss can giving be giving them easier projects to one employee verses the other? The next problem is getting good client referrals, which shows the boss is giving the co-worker more training, strategies and better marketing tools. Which caused the employee to get better sales performance, and build leads in client referrals. Upon the idea of favoritism, like in this case with the boss and the other sales representative. You can come up with options like acting normal in a professional setting. My next way, is try to change your workplace behavior. By doing things differently than you would normally due in a typical office routine. Which lead to another option by taking control, by making goals that you hope to receive and stand-out. Next is improving communication, by the knowledge of knowing what u witness in a company. In this situation document your encounter and conversation with your boss. Some other options is too think carefully, and ask question about yourself. By coming up with question helps, too define yourself and make you know exactly where you in the sales rep job. Sometime asking is the best way to reach a goal, like favors from other people. When you’re evaluating speaking up to other employees in the company is very great option. Mainly it helps other understand where u comes from as an employee. In additional help other people give you valuable insight, from their own encounters. In this case if I was a sales representative and I was dealing this issue, talking to Human Resource would a great idea. Mainly people in HR or the company have deal with this issue and it’s better to let them deal with it rather than myself. Also not only speaking to HR, even though your manager u knows like this employee. It a good idea to speak too other managers regarding this specific issue. The company can have an idea of how to handle this situation properly and professionally. When evaluating option it’s important to document, unprofessional behavior at times. Mainly because by the manager and co-worker behavior it can affect the company morale. Which as a result will make me feel as a sales representative, unappreciated and unfair even though the work I put in getting sales. Looking at other options can be essential, it gives you an idea personally the consequences of making my decision. Such as quitting being a sales representative, what I would face like having no job. Also if I stay with my current job, I know I would have to face the same problems again with favoritism from my co-worker. As a result it’s important to view all option wisely and choose carefully. Also if I stay and don’t speak another option, would be not being able to get all benefit that I would typically get. Also having the feeling of being an underachiever, in my current job role based upon being overlooked at. When deciding the best option it’s important to choose wisely, because of its futuristic impact upon yourself as a career. The best option to think and question in hand, like would I be a better sales representative elsewhere. If I quit would I be able to find a job in the time in want. These are question that have to be in weighed upon heavily, especially financially. Prior to deciding financially is very vital, its important to have an understanding about where the money in your company is allocating too. Such who makes the most money, and would I be able to provide for my family in hard times. Or even can live in today’s society, with the amount money coming in with expenses and happiness. Also its important to have an understanding of the economy, so if you decide to quit you know what exactly you have to face in troubling times. Structure research is a great option, when you research about the company you can understand what others think about the company you work for. This helps in making rational decisions, so when deciding you can the best decision in place. In this scenario knowing that your own sales numbers had actually decreased I would hesitate to start job looking ahead of time. Mainly because of my experience and knowing that in this situation, that u feels unhappy. In my opinion it good idea, to start looking at other sales representative jobs and go too interviews. So before u quit a job you recognize you will a job in place. APA Citation: Lastoe, S. (2016, February 14). 12 Different Strategies for Dealing With a Boss Who Plays Favorites. Retrieved August 31, 2017, from https://www.themuse.com/advice/12-differentstrategies-for-dealing-with-a-boss-who-plays-favorites How to Handle Favoritism at Work. (n.d.). Retrieved August 31, 2017, from http://work.chron.com/handle-favoritism-work-21021.html W. (2017, August 31). How to Deal With a Boss Showing Favoritism. Retrieved August 31, 2017, from http://www.wikihow.com/Deal-With-a-Boss-Showing-Favoritism Fleischman, E. (2015, August 04). The dangers of playing favorites at work. Retrieved August 31, 2017, from http://fortune.com/2015/08/04/favoritism-careers-leadership/ Scenario 4: You are a sales representative for a company that encourages staff to log time in the field and away from the office. You are expected to begin and end your day at the office. You notice that each day when you arrive and return another co-worker is already there, and you wonder whether this person spends most of his / her time at the office. At your weekly sales meeting, you are informed of your co-workers’ outstanding sales performance. You suspect that this co-worker is spending more time flattering the boss instead of working leads in the field, and as a result is getting the best client referrals. Your own sales numbers have steadily decreased since this other sales representative was hired. Review the six-step problem solving process outlined in the webtext, based on the article “The Problem Solving Process” located at http://www.gdrc.org/decision/problem-solve.html: Step One: Define the problem Step Two: Analyze the problem Step Three: Generate options Step Four: Evaluate options Step Five: Make your decision Step Six: Implement and reflect Define the problem: Write a four to five (4-5) page paper in which you: 1. Define the problem in the scenario that you have chosen. 2. Analyze the problem in the scenario. 3. Generate options for solving the problem in the scenario. 4. Evaluate the options for solving the problem. 5. Decide on the best option for solving the problem. 6. Explain how you will implement the decision made and reflect on whether this option was the most effective.
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Explanation & Answer

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CRITICAL THINKING

Critical Thinking
Student’s Name
Institution

Professor’s Name
Date

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CRITICAL THINKING
CRITICAL THINKING
Problems occur occasionally where people have to interact together like in the work
place. The problems that people face could be big, small, complex or simple depending on the
nature of the problem. For there to be harmony and teamwork, the problems that arise in the
workplace should be solved in the shortest time possible and fairly. (Aken, Berends, & Bij,
2012). For the solutions to be effective and efficient, problem solvers at any level should have
great problem-solving skills and follow a systematic process. Problem-solving depends strongly
on the level of decision-making skills of an individual or a team because they have to make
choices and decisions on the best course of action to take.
Critical thinking skills are also very crucial in the problem solving process as it assists the
individual or the team dealing with the problem to have an in depth analysis of the problem using
the information that is presented to them so as to fully understand the scope of the problem and
come up with the most viable solutions for the problem that was presented before them. (Robson,
2002).
Scenario 4
Defining the Problem
In regards to the scenario, the problem that arises is that there is no equality on how
employees are treated. Some employees seem to be favored and given more working advantage
than others. Also, the rules and regulations that are set in the workplace are not being followed
by all employees. The authority at the office re...


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