Nonverbal communication replaces, reinforces, and
contradicts verbal communication. Describe a time when nonverbal communication
caused you to misinterpret the message in a work situation (explain the type of
nonverbal cue using the information in the text). Then, using the guidelines
for improving nonverbal communication in the text, explain how you can keep
this from occurring again.
2.Empathy, Empathy, Empathy!
Empathy is a crucial component of
both the professional interview and the client-professional relationship. After
watching the video clips, discuss a time when you were trying to express
empathy to someone and then answer the following questions:
Did you experience any of the "empathic
failures" identified in our reading?
Looking back on the interaction, with what you have
learned about empathy, is there anything you would have done differently?
How did your personal values come into play in the
conversation? Did they help or hinder your ability to provide empathy?