Your answer is good so far. You're right. Dino should never have called that kid a loser. He judged the kid too harshly because of his appearance. You should advise Dino to accept people as they are and try to help them when he can instead of putting them down and turning his back on them. People come in all shapes and sizes and have different abilities. Dino should have become the kid's friend and tried to find out more about him. Maybe the kid could have helped Dino in some other way besides at work. You should advise Dino to be more open minded and tolerant of people's differences.