Consumer Purchase Behavior

Mar 21st, 2015
Anonymous
Category:
Accounting
Price: $30 USD

Question description

Support your answers with examples and research and cite your research using the APA format. MUST be in APA format

Consumer Purchase Behavior

You are the business manager of a trendy hairstyle shop in downtown Chicago. As a manager, you are in charge of payrolls, paying the bills, hiring and firing, purchasing, training, and customer service. You provide a luxury service, and your average customer has different demographics from the rest of the population in the city.

Due to recent competitive developments, you feel the need to learn more about your customers; you specifically want to know how they choose your services over that of the competition. You are aware of the steps in the consumer purchase behavior model and are determined to analyze them in detail.

On the basis of the given scenario, answer the following questions.

  • Using Maslow's hierarchy of needs model as a backdrop, with an eye on the consumer Purchase Behavior Model, determine the real motivations behind the use of the service provided by you.
  • Evaluate an additional social and cultural factor that will help you to analyze your customers' behavior.
  • What service criteria do you think your customers use to select the type of service you offer? Explain your answer using an example to illustrate your point.
  • Assess methods (think about the entire marketing mix) that might be useful to encourage loyalty among existing customers.

Justify your choices with valid assumptions and logically driven arguments. Cite any sources using APA format.

Submit your responses to the above questions in 700–800 words.


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