Measuring Success Presentation

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3fpbafhygnag

Business Finance

Description

I would like to create a visual of KPI's and KRI's for the paper and presentation to illustrate our KPI's and KRI's as attached in file please try to sperate it  to the data strategy and those that we are supporting from the Business Strategy.  

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Budgetary Request Value Average: $1,6 Billion Products Developing by Year: 2022 Sales Developing by Quarter: 20 15 0 4:6 IOT Tools Vs Al Tools Used Ratio Quarter 1 Quarter 2 Customer Loyalty Percentage Level 96% Quarter 3 Branding Exposure Effectivity Level 92% Quarter 4
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Explanation & Answer

View attached explanation and answer. Let me know if you have any questions.

MEASURING SUCCESS
7.1 Key Risk Factors

In conjunction with data assessments, CVS Health’s Chief Risk Officer facilitated a risk assessment of the
Data Strategy Program. The inherent risk categories measured were:
• Customer/Patient Privacy
• Customer Retention
• Speed of Innovation to Market
• Cybersecurity Data Breach
• AI Talent Retention
• Shifting regulatory landscape

CVS Health's Chief Risk
100
90
80
70
60
50
40

30
20
10
0
Customer/Patient
Privacy

Customer
Retention

Speed of
Innovation to
Market
0

12

Cybersecurity Data AI Talent Retention Shifting regulatory
Breach
landscape
24

36

The recommended actions and investments are included in the CDO 36-month Data Strategy Roadmap to
reduce the likelihood or consequences of the inherent risks to acceptable residual level at the end of the
36 months.
Key Risk Indicators to support the mitigation efforts will be:
• % Market Share by Segment
• Customer Experience Survey Scores by Segment
• Customer Retention by Segment
• Velocity of Deployed AI Use Cases
• Cyber Security vulnerability score.
• Employee Phishing Pass Rate
• AI Employee Engagement Scores
• AI Employee Retention
• AI Sentiment Analysis (media, socials)
• Regulatory landscape review

Risk Indicators
100
90
80
70
60
50
40
30
20
10
0

12 Months

24 months

26 Months

7.2 Key Performance Indicators
Create a visual for KPIs
In addition to the Key Risk Metrics, success of the CVS Health CDO program will be evaluated to ensure it
is supporting the CVS Business Strategy.
The CVS Health CDO program will be measured on two core fronts: it’s effectiveness in maintaining and
continuously improving CVS Data Governance and in its effectiveness in developing business relevant AI/ML
capabilities and data products.
• Annual Data Governance and Quality Assessment Maturity
o Annual Number of employees who complete data literacy training.

Annual Number
450

400

400

350
320

350
270

300
250

200

200
150
100
50
0
2017.5

2018

2018.5

2019

2019.5

2020

2020.5

2021

2021.5

2022

2022.5

o

Monthly Percentage of employees who pass data literacy pulse questions.

Percentage of employees who passrd literacy tests
100%
90%

87%

88%

92%

70%

70%

95%
84%

80%

80%

Pereentage

94%

90%

68%

67%

60%
50%

34%

40%
30%
20%
10%
0%
0

2

4

6

8

10

12

14

Months



Annual AI/ML Assessment Maturity
o Monthly Number of employees by segment who submit an AI Use Case
o Monthly Number and Percentage of Use Cases Approved for Exploration
o Monthly Number and Percentage of Use Case Approved for Production Scaling
o Monthly Customer Satisfaction Scores and Patient Satisfaction on Mobile App

Assessment Maturity
10...


Anonymous
Excellent resource! Really helped me get the gist of things.

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