Business

Dec 13th, 2013
Anonymous
Category:
Accounting
Price: $20 USD

Question description

First Assignment

You Decide

Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales group

that customers are unhappy with your company. The comments range from poor service, missed

assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction

from your sales group but not a clear view if there is an issue.

You have met with several of your large customers in the past few months and they have not indicated

that there is an issue. If anything your impression from customers is that things are going well.

Your company is growing and there are new customers and some new sales people.

Your Role/Assignment

Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?

Activity

Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the

scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words.

Activity

Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the

scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words.

Second Assignment

1. What are the key distinguishing factors that make management work different from nonmanagement work? 

2.Why is employee empowerment important? What causes some managers to resist empowering employees? Should all employees be equally empowered? Defend your answer.

Answer each of the following questions with a correctly formatted response of at least 100 words for each answer, including a cover page, reference page, and accurate APA source citation.


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