One of your supervisees comes to you with an issue

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Business Finance

Description

Please include a minimum of 3 sources in APA format. This assignment must include a list and paragraphs to explain the questions as well

One of your supervisees comes to you with an issue. He has been arguing with another supervisee regarding the full extent of client rights. After listening to the supervisee, you conclude that neither supervisee has a complete understanding of client rights. You decide to hold a brown bag lunch with your full group of supervisees so that you can give them a refresher on client rights.

You decide that the best way to give them information that they can understand and retain is to create an FAQ handout so that they can have a document to take away and post in their work area to have handy. It also can serve as a document that can be shared with clients in a one-on-one setting.

Create a document titled “Frequently Asked Questions Regarding Client Rights. The document should provide the following at a minimum:

  • A list of client rights, and which 3 you think are most important and why?
  • An explanation of the process should a client need to file a complaint for an alleged violation of his or her rights.
  • A description of sources where a client can find detailed information regarding his or her rights (Web sites, organizations, etc. that can inform a client of his rights)

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Explanation & Answer

Attached.

Running head: FREQUENTLY ASKED QUESTIONS REGARDING CLIENT RIGHTS

Frequently Asked Questions Regarding Client Rights
Students’ name
Institution Affiliation
Date

1

FREQUENTLY ASKED QUESTIONS REGARDING CLIENT RIGHTS

2

Frequently Asked Questions Regarding Client Rights
Ensuring that clients’ rights are recognized and strictly adhered to sets a good working
environment in any transaction. Irrespective of the engagement between a client and a business
entity or a service provider, it's essential to ensure fundamental rights of a client are respected at
all time (Larsen & Lawson, 2013). This document contains some of the most frequent asked
questions regarding client’s rights and their respective answer.
1. What are clients’ rights?
Client rights are guidelines that operate in the workplace which stipulates how clients and
potential clients ought to be treated. Client rights reflect common human rights applied in the
workplace and are founded on legislations, code of ethics and standards.
2. What are some of the client’s right?


All clients treated with respect, dignity, and courtesy devoid of any discrimination
regardless of age, disability, cultural and linguistic background, gender, sexual
orientation, socioeconomic status, and religious or spiritual beliefs.



All clients have a right to privacy and confidentiality protected, within limits imposed by
the law and the duty of care.



All clients should have the right to access read, copy, and inspect their records.



All clients have a right to be given a clear explanation for the services/goods to be
received.



Clients have a right to be advised of any changes to services or goods.



Clients should be consulted about their needs and preferences, and be able to refuse or
accept services offered.

FREQUENTLY ASKED QUESTIONS ...


Anonymous
Really helpful material, saved me a great deal of time.

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