1Read the following Case Study.
Recreate Exhibit 9.1 on pages 205 and 206 in a Word Document. Answer
those questions in regard to this case study.
Before the Employee TrainingIn a Mid-Western university, the
Director of Human Resource Development (HRD) created a new employee training
series for supervisory staff members. She began the needs assessment process
with focus groups that included both prospective participants and supervisors
to identify the key skills and ideas needed from the training.
She consulted with outside experts
to determine employee training content. She observed employee training programs
and met with other university HRD Directors to compare notes before developing
the employee training. She formed a university-wide advisory committee to
review and assist with the employee training design and delivery.
Then, working with internal and
external training and development vendors, she developed the objective-based
employee training sessions. Managers of trainees are required to attend an
initial meeting which introduces the employee training session content. These
meetings also teach participants the role of the manager in supporting the
training efforts. Gradually, more and more managers are attending the complete
training as well.
During the Employee TrainingShe piloted sessions with the first
couple of employee training groups in a classroom setting. Sessions were
redesigned based on feedback. Trainers present relevant examples and activities
during the sessions.
The participants fill out
multi-page evaluations that provide feedback about content, learning, and the
effectiveness of the sessions. These are due within a week and not required at
the end of the session so participants have time for thoughtful review.
After the Employee TrainingTraining redesign is an ongoing
process based on feedback.
A couple of months after the
sessions, the HRD Director meets with employees who participated to assess
their satisfaction and learning transfer over time. She also meets with their
supervisors to assess whether the employees are applying the skills in the
workplace. She is working to provide actual testing and 360 degree feedback to
strengthen the training transfer component of the employee training program.
Grading Criteria Assignments
Meets or exceeds established
Demonstrates an understanding of
Clearly presents well-reasoned
ideas and concepts
Uses proper mechanics,
punctuation, sentence structure, and spelling