Riyad Bank Internship Final Report and Presentation

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final report and presentation of my internship my internship in Riyad Bank (Saudi Bank) in BI Reporting and visualization section. here is the link : https://www.riyadbank.com/en/about-us/who-we-are

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Huda Alsaadoun Summer Semester 2019 Saudi Electronic University College of Administration and Finance Sciences E-Commerce Department ECOM 430: Cooperative Training Summer Semester | 2019 Student Name: Huda Alsadoon. ID: 150192297 CRN: 30039 Company Name: Tamkeen Alkafa’at Human Resources. Working hours per week: 8 Training Start Date: 19/06/2019 Training End Date: 6/8/2019 This Report is Submitted in Partial Fulfillment of the Co-Op Training Program Date: 25/7/2019 1 Huda Alsaadoun Summer Semester 2019 Acknowledgment I want to take this opportunity to thank everyone at Tamkeen Alkafa’at for designing a conducive environment at the company. I felt welcomed and appreciated because the people I interacted with were enthusiastic and willing to engage with me. I have to that our institution for establishing this provision where students can be exposed to practical elements of their learning and be introduced to the real world environment where their skills will be useful. During my coop, I was assigned to particular individuals and head of departments who were all knowledgeable and very cooperative when it came to giving me the guidance I needed. I and other individuals present at the company for practical studies were orientated by the human resources representative. I also have to thank the leadership of Tamkeen Alkafa’at for giving me this opportunity to learn in their enterprise and to use my theoretical skills to promote problem solving. Being an institution that embraces teamwork, I worked with other members of various functional teams. I therefore take this opportunity to acknowledge their effort and contribution to my learning, and more importantly, the important advice that they gave on how to improve my career. Finally, I use this opportunity to appreciate my supervisor who walked this journey with me, offering me valuable guidance, evaluating my efforts and ensuring that I had something to learn at each step. My family members were supportive throughout the process and I have to thank them for supporting me. 2 Huda Alsaadoun Summer Semester 2019 Executive Summary The foundational purpose of this report is to document my experiences during the coop operations at the training organization. The report will provide a description of the company based on its profile features. Additionally, the analysis will describe the organizational structures of the company as well as the services offered. As a company that innovates ultimate solutions, the focus of this research will be explaining my perspectives and experiences as I worked and learnt at the institution. This report will document the specific activities that I engaged in at the company and the specific lessons that I learnt. A portion of this report will also examine my own reflections of the experience and important lessons or realizations that I have made. Moreover, I will provide my own viewpoint regarding the importance of this exercise and how it has benefited me. This portion will include a comprehensive analysis of how my skills and competencies have improved as a result of the learning activities and practical exposures realized from the coop. Given that this is a training program, the specific nature of the exercise is such that I will be exposed to different practical work environments where I will apply theoretical knowledge from course material. Having learnt the theoretical aspect of organizational operations in class, this will be an exercise where I can affirm concepts learnt in class and use this knowledge to be contributive and valuable to other employees in the company. My learning experiences at the company will have a wide scope because I will move from one department to the other. Therefore, the specific nature of this assignment is a training process. As a learner, I will be able to recall the concepts I have learnt and use them to influence my critical decision making and problem solving as required in the work environment. Finally, I will be required to document my experiences and narrate activities I undertook and to offer recommendations for future learners as with regards to the importance of this exercise in improving their learning outcomes. 3 Huda Alsaadoun Summer Semester 2019 Table of Contents Contents Acknowledgment ......................................................................................................................................... 2 Executive Summary .................................................................................................................................... 3 Chapter 1 ..................................................................................................................................................... 5 Introduction ................................................................................................................................................. 5 2.5.1 Company Profile ................................................................................................................................ 6 2.5.2 Objectives.......................................................................................................................................... 10 2.5.3 The Coop Plan .................................................................................................................................. 11 2.5.4 Role and Responsibility ................................................................................................................... 12 2.6 : Coop Work Description and Achievements ............................................................................. 13 2.6.1 Project/task Definition in Detail ..................................................................................................... 13 ✓ Social Media Management.................................................................................................................. 13 ✓ Research and Development ................................................................................................................. 14 ✓ Web Development and Web Design ................................................................................................... 15 ✓ Digital Marketing ................................................................................................................................ 16 ✓ E-commerce Management .................................................................................................................. 17 2.6.2 Methodology Adopted for Solving the Problem ............................................................................ 18 2.6.3 Details of Tools Used ........................................................................................................................ 19 2.6.4 Data Collection and Analysis .......................................................................................................... 20 2.6.5 Theoretical Background Used in Problem Solving ....................................................................... 21 2.7 : Student Insight ............................................................................................................................ 22 2.8 : Conclusions and Recommendations .......................................................................................... 24 References .................................................................................................................................................. 25 Table of Tables Table 1: Represents the details of services provided by the company to clients/customers…...….7 Table of Figure Figure 1“Organizational structure” ............................................................................................................... 7 Figure 2Theoretical Background Used in Problem Solving ......................................................................... 21 4 Huda Alsaadoun Summer Semester 2019 Chapter 1 Introduction Tamkeen Alkafa’at (https://tamkeenhr.sa/en/) is a human resources service organization based in Riyadh, Saudi Arabia. It is a service company that focuses in providing affiliate human resource services to client organizations within and beyond Saudi Arabia. It also engages in the development of innovative integrated systems designed to satisfy the specific goals submitted by its clients. As a committed organization, it defines its processes and operations using its goals. As a socially responsible organization, this company is committed to the launch and participation in various socially responsible activities that benefit the whole Saudi society. Under this goal, the objective of the organization is to contribute to the nationalization process. Secondly, as a human resource service provider, it is sensitive to the pursuit and creation of opportunities. The company searchers for individuals with quality qualifications and conducts the placement where they are positioned in places where they can work. To operate in governmental and commercial sectors, the company has partnered with other entities. As a result of its partnerships, the company has widened the scope of its services. Finally, this company is committed to promoting innovation. As a support service provider, the company develops innovative plans for its clients. While doing this, the business conducts assessments that are essential in identifying solutions and opportunities for its clients. 5 Huda Alsaadoun Summer Semester 2019 2.5.1 Company Profile The full title of the company is Tamkeen Alkafa’at Services, as already mentioned, the company’s business slogan is “We innovate the ultimate solutions” (Tamkeen Alkafa’at, 2019). The company has been operating for years. The field of human resource management remains an important component of many organizations. The shift towards industrialization in Saudi Arabia has seen support sectors such as affiliate human resource management thrive. This company is one of the best performing establishments in this industry. Having operated for many years, the company has developed a huge clientele and has utilized its experience in the field to provide innovative support services. In correspondence to the changing business environment in Saudi Arabia, this business has a dedicated website where clients are introduced to facts about the business as well as its core services. To help clients understand its line of business, the website serves as a source of information for clients. Additionally, the website also has contact information through which customers can reach the company. The type of ownership at a company determines its legal structure. In this case, this company is a publicly traded company where shares are made available to the public through the stock exchange. However, the company is governed by a directorship which reports to the stakeholders through annual meetings (Cavazotte & Chang, 2016). Therefore, being a publicly traded corporation, many shareholders have competitive stock levels. 6 Huda Alsaadoun Summer Semester 2019 Figure 1“Organizational structure” As already mentioned, this company operates in the human resource industry where it acts as a professional network, linking candidates for employment with companies that have the need for candidates to fill the positions they need. As a service provider, the company focuses on the provision of different services to become valuable to its client organizations. The table below details the various services offered by the business and a description of what each entails. 1. Service Description Talent scouting and recruiting This company provides assistance to companies when they want to recruit appropriate qualifications. As a recruiter, the company also improves the skills of employees to help them become valuable assets to companies. As a human resource establishment, its most fundamental role is recruitment and selection. 2. Business counseling services As a consultancy firm, the business provides business counseling services to client companies. These consultancy services involve building human resources capacity at the companies. This business understands the needs of its client companies and works towards availing these necessities in a bundle. 7 Huda Alsaadoun 3. Executive leadership scouting Summer Semester 2019 Leaders are the most on-demand candidates in most sectors in Saudi Arabia (Tamkeen Alkafa’at, 2019). This is because of the important contributions they have on the progress of the organization. This company helps its client organizations to scout for and equip leaders to perform. Additionally, the company maintains its own list of executives that can be delegated to work at different capacities and help organizations prosper. 4. Training and improving executives Training and employee empowerment are two of the most important human resource functions (Lashley, 2012). This company helps its client organizations by providing training consultancy. In this service, the business works to empower employees by improving their skills and competencies to promote growth and development of the organizations they work for. 5. Performance systems Performance and employee appraisal are equally important operations in an organization. This company provides consultancy services to its client companies by helping them, acknowledge and develop skillsets that guarantee improved outcomes. Essentially, the process of improving skills and talent in an organization not only involves training them, but also evaluating their effort. This company helps its customers by developing innovative approaches with which to assess the performance of employees and how to motivate performance. 6. Human resources attribution This company assists its client businesses by availing services directed towards attribution (Tamkeen Alkafa’at, 2019). First, cost reduction objectives are shared by many organizations. This company helps to develop an approach to human resource management and performance management that is cost-effective. Secondly, effort management involves organizing employees in a way that guarantees the best out of their efforts. Managing human resources is very important because employees are a critical resource. This company helps businesses to determine the best human resource configuration. “Table 1 represents the details of services provided by the company to clients/customers” 8 Huda Alsaadoun Summer Semester 2019 Based on the analysis above, this business has a large variety of human resource services to offer its clients. Each client is considered to be unique based on the human resource requirements that they have. It should be understood that these services are designed to bridge the gap between jobseekers and organizations. As organizations benefit from these tailored services, individual candidates are also exposed to networks that help them improve their careers. Furthermore, they are also empowered through training and coordinated skill development. 9 Huda Alsaadoun Summer Semester 2019 2.5.2 Objectives i. Learn and engage in research and development activities by assuming a practical role in research activities at the company. ii. Identifying and characterizing social media marketing approaches as well as participating in social media marketing management activities. iii. Participating in web development and web design activities. iv. Learning by participating in e-commerce management practices at the company. v. Engaging in digital marketing activities. 10 Huda Alsaadoun Summer Semester 2019 2.5.3 The Coop Plan After being introduced into the company, my first task was to discuss my goals and objectives with the company advisors. The advisors helped me to understand the organizational structure of the company and various elements of importance to my internship. Additionally, from the information gathered during this discussion, I developed a coop plan which would take 8 weeks. Training Responsibilities : 1- Social Media Management . 2- Research And Development. 3- Web Development And Web Design. 4- E-Commerce Management. 5- Digital Marketing. 11 Huda Alsaadoun Summer Semester 2019 2.5.4 Role and Responsibility As an intern, my role at the organization was to work under my supervisors and follow their guidelines as I continued learning. The job position that I was given is that of a guest worker or volunteer. It was clear that my most important objective was to learn by participating in activities at the company. Critical to this role was that I would be working under my supervisor and other workers who would guide me. Additionally, I had the responsibility of reporting to the supervisor regarding my progress and problem solving experiences at the company. 12 Huda Alsaadoun Summer Semester 2019 Chapter2 2.6: Coop Work Description and Achievements As an intern, my main role was to pursue learning objectives set out for this internship exercise by my supervisor. I understand this to be an exercise that adds to my learning program and course profile. Therefore, this section will include a chronology of the specific roles, activities and responsibilities that I undertook at the company. 2.6.1 Project/task Definition in Detail ✓ Social Media Management As a company that has huge presence in the internet, social media remains an important platform for the business. During my time at the company, one of my tasks was to participate in social media management operations. This included determining what social media platforms had the greatest exposure for the company. Additionally, I was involved in content creation. As an affiliate human resources company, it networks with job seekers through social media and its own website. The company has a digital marketing strategy that involves identifying which platforms are commonly used by the people of Saudi Arabia and then reaching them through that social media platform. At this department, I got to participate in operations for managing the company website and linking content from social media to the company website. As I will cover in this internship report, this company also has a dedicated digital marketing department where other digital marketing tools are managed. The reason why social media is given its own department is because it is an emerging marketing platform that is having greater influence on the clientele of this company as compared to other marketing platforms (Heller Baird & Parasnis, 2011). I wanted to understand why social media receives greater organizational and marketing effort from this company. I was informed that social media marketing was an emerging trend that made it possible for companies to market directly to customers and develop social forums where people can discuss the unique services provided by this company. Social media management can be defined as the use of systematic approaches and tools to coordinate the use of social media platforms to pursue organizational goals in marketing, internal communication and online transactions. During this internship, I took the opportunity to 13 Huda Alsaadoun Summer Semester 2019 differentiate the characteristic features of various social media models employed by the company. For instance, I focused in the difference between individual accounts and business accounts in terms of display image, type of tweets and account name. Design Types Content development is at the heart of any social media or digital marketing operation. Given that the company uses many different digital marketing methodologies and social media platforms, my focus was shifted to the development of quality marketing content. There are different types of digital marketing content as will be described here; ✓ Graphic designs Graphic designing is a problem solving approach that utilizes visual communication and employs different techniques such as illustration, typography and photography. ✓ Infographic Another method of visual representation of information where charts, imagery and minimal text are used to promote delivery of messages to an audience. ✓ Promotion In marketing, promotional activities are conducted to increase awareness and improve brand loyalty. Social media marketing approaches are designed as promotional tools that increase popularity of a brand. ✓ Motion graphic These are digital footages and animations designed to create an illusion or virtual message that can be used to promote products and services. ✓ Research and Development ✓ As a scholar and progressive learner, research and development are tools that I can employ to improve my knowledge. In a practical environment such as one provided by this company, research becomes an important tool with which to collect new information and solve problems affecting efficiencies at the company. As already mentioned, this company uses its website as the main communication platform where it interacts with customers. Therefore, my first research activity involves studying two important aspects of the company; competition and customer turnout. To determine the level of competition that 14 Huda Alsaadoun Summer Semester 2019 the company is subjected to, I did a research on the competitive environment where I identified the various competitors, their features and relative performance. ✓ Secondly, I also conducted a research on the traffic the company gets in its website by evaluating the customer turnout. Customer turnout was compared to job positions and the International Human Resources Company. Besides engaging in Word Press optimization operations, also conducted a SWOT analysis of the company. I considered four different applications; Wadhefa, Bayt, Mihnati and IHR. For each of these targeted applications, I evaluated the strengths and weaknesses of each to determine how their profiles compared to that of this organization. In my third week at the company, I studied the emerging trends and issues in the field of human resources by researching the latest news in human resources. From this research process, I learnt about emerging practices in human resource management, career opportunities and what technologies have been developed to improve the industry. ✓ I used research tools to compare the application Ihr in mobile platform as well as how it is utilized by competitors. From my research, I established that the application provides compatible views for many different devices. Additionally, it is a good platform for connecting companies and manpower. Furthermore, the site is clear and equipped with the latest human resource news and trending issues regarding employment in the kingdom. Moreover, social media broadcasts the latest functionality available in both English and Arabic. ✓ Web Development and Web Design ✓ My tasks and responsibility in web development was to work with my supervisor in this department to engage in developmental processes at the design sage. There were several design programs used to make designs for websites. I had to help by proposing a website design that could be evaluated among others. In this department, we worked in teams of three. I was able to develop a design for a website that integrated social media platforms and other digital marketing methodologies. Besides web design operations, there were also tasks in development that included content development and performance analytics. Web analytics was important because it was a way of evaluating the performance of a website. 15 Huda Alsaadoun Summer Semester 2019 For example, this company was interested in evaluating the traffic of customers visiting its official website. Web analytics does not only provide this information, but also profiles this data in a way that it informs marketing operations at the company. I was keen to understand the flow of information within the company. Before a given strategy is agreed upon, all the departmental heads must be consulted to find out the challenges they are likely to have during the implementation stage. ✓ During the internship, I learnt about steps used to create a site at wordpress. Additionally, I learned about approaches used to get web hosting and how to register a domain. I also researched how to set up a website as well as design processes used to create and structure websites. Furthermore, there are numerous ways of adding content to a website. I learned about these methods and therefore I am now capable of developing and adding content to a website. ✓ Digital Marketing During my internship, I took my time to consolidate my learning and promote areas where I needed significant progress. I got to understand the importance of digital marketing in this day and age. Therefore, I obtained a certificate in Digital Marketing Basics during this time. I showed a lot of interest in digital marketing as one of the most important operations for modern internet based companies. To position myself to contribute to operations at the company, I used my knowledge to assist in operations at this department. I expanded my knowledge of digital marketing by working with different digital marketing tools that were available and in use at the company. Design of a job advertisement based on the structure of the job placement announcement: Job Title Salary Workplace Company Profile tasks and responsibilities Major Requirements 16 Huda Alsaadoun Summer Semester 2019 It was sent on Twitter and added to your website at iHR(International Human Resources) I focused on creating marketing emails that are unique to regions based on the market segment targeted by the company. Also, I participated in enhancing CVs and sending messages to candidates. Besides scheduling tweets in Twitter, one of the most common social media platforms in the kingdom, I also participated in writing job offers in both languages depending on the job market targeted. ✓ E-commerce Management This company operates as an e-commerce business model where it uses the internet to connect companies with candidates for positions advertised. Being that there are specialized services it offers to its client organizations, the company also uses its e-commerce platform to engage with customers and schedule service delivery (Kwahk & Ge, 2012). I realized that the company employs different e-commerce tools in its business strategy. As a result, there was need for a management station where the different e-commerce tools are managed. I took part in e-commerce management practices where I collaborated with other workers. One of its most important successes is the signing of an agreement with Ministry of Labor and Social Development. I was responsible for setting up a marketing plan for client companies and to advertise on their behalf using iHR. Also, I suggest a special platform for the owner to manage and modify advertisements. 17 Huda Alsaadoun Summer Semester 2019 2.6.2 Methodology Adopted for Solving the Problem I worked out each task by getting instructions from my supervisor and accomplishing the task using these instructions. In any case I needed help, I contacted the workers around me who helped me. As I have described above, each section was characterized by unique tasks and operations. ✓ During my work at the company, I was exposed to problems, most notably the way to communicate with the target employers to view their vacancies with iHR. I had to call or go to them to give them presentations and introduce the platform to them. ✓ When creating an account in wordpress I experienced problems with the domain registration. However, the supervisor was very helpful in assisting me with working around the problem. 18 Huda Alsaadoun Summer Semester 2019 2.6.3 Details of Tools Used I employed a variety of tools during my internship depending on the project I was pursuing. When researching about issues in the internal environment of the company, I used two tools, interviews and questionnaires. These tools were very helpful in gathering information from other workers and departmental managers. When I was participating in actual tasks, I employed my theoretical knowledge, computer skills and other problem solving skills to accomplish work. As a critical thinker, I determined which specific concepts were applicable to the task at hand. I realized that in each department, there were different technical and theoretical background knowledge and skills required. Therefore I used my individual decision making to decide which technical or theoretical knowledge was best suited for a given task. 19 Huda Alsaadoun Summer Semester 2019 2.6.4 Data Collection and Analysis I was not able to interact with every worker in each department. Therefore, for purposes of effective data collection, I used sampling techniques to collect data. This involved identifying workers at the department and engaging with them. Similarly, when reviewing the competition landscape, I sampled only the most competitive companies whose actions have an impact on strategy execution at the company. 20 Huda Alsaadoun Summer Semester 2019 2.6.5 Theoretical Background Used in Problem Solving As I will explore in detail in the reflective section of this report, courses I have learnt in university were very helpful in empowering me to accomplish tasks assigned to me. Courses that I have done dealing with statistics, computer, information technology, communication, critical thinking problem solving, business management and administration have all been helpful during this internship. I had to recall the concepts I learned in each of these courses to navigate the tasks assigned to me during this internship. As most of my learning has been theoretical, I depended on my technical knowledge of simple tasks to accomplish more at the company. For those tasks that required greater technical knowledge, I consulted experienced employee at the company who gave me the guidance I needed. I did statistics and analysis of the sites as I learned in the methodology of statistics(STAT101), which was studied in the third level. I took advantage of the tools at https://www.semrush.com/. Figure 2Theoretical Background Used in Problem Solving 21 Huda Alsaadoun Summer Semester 2019 Chapter3 2.7: Student Insight While working at this organization, and as a result of my learning experience from the tasks and operations, I can say that this was a wonderful and deserved learning exercise. I developed a good working relationship with my superiors and colleagues. I was able to respect and maintain consistency with the schedule that I developed with the help of advisors from the company. From my own point of view, this was an operation that tested my ability to apply knowledge gained from theory in class and their relevance to actual production processes. I was able to make important improvements to my skill set and technical abilities. I used different techniques and tools to accomplish the different tasks assigned to me. As I have already mentioned, I had good background knowledge from my theoretical work in courses at the university. Therefore, my comprehension of tasks and concepts within the organization was very good. I believe that my knowledge in this sector has dramatically improved. For each of the technical areas where unique tools and competencies were required, I have gathered important technical knowhow in design processes, maintenance operations, content development and other technical problem solving operations. I am not able to identify with any specific challenges or problems that affected my ability to learn. This is precisely because I had sufficient support in terms of supervisors and my superiors showing concerns for m learning and giving me the guidance I needed. The only thing I can mention is resources. At times, I lacked the resources to experiment with alternative solutions that I believed could solve particular problems. With limited resources at my disposal, I could only make two or one trial in each case. This limited my ability to experiment with concepts. To deal with this challenge, I limited the number of alternative approaches in each problem to two or three. In cases where resources available could not service three alternatives, I developed a priority model which helped me determine the two best alternatives to implement. There are situations where this solution worked perfectly and situations where it did not. There were problems that had multiple solutions. In this case, the limitation of resources made it impossible to determine what the best solution out of all possible solutions could be recommended for implementation. 22 Huda Alsaadoun Summer Semester 2019 I was successful in completing each of the tasks that were delegated to me. One factor that contributed to this success was that I adequately planned and organized myself well during the internship period (Anthony, 1981). Immediately after being introduced to the company, I developed a schedule that ran for 8 weeks and highlighted my activities for each day at the company. As already mentioned, advisors and my supervisor from the company were very helpful during planning. They helped me to schedule learning activities and operations at the company. My supervisor at the company was committed to reviewing my progress and suggesting actions that I should take to cover more ground at the company and improve my learning experience. After realizing the benefits of this practical exposure, I need more exposure to an environment like this to develop more technical skills that I will need before entering a new job. While my critical thinking was exceptional, my problem solving skills required more work and practice. I believe this is an objective that I can accomplish with more practice in a real company such as this one. To develop these technical skills, I will subject myself to more months of internship at a different institution to widen my experience. 23 Huda Alsaadoun Summer Semester 2019 Chapter4 2.8: Conclusions and Recommendations My first objective was to learn and engage in research and development activities by assuming a practical role in research activities at the company. I achieved this objective by engaging in various research operations where I practically participated in conceptualization, data collection and analysis of the data collected. The second objective was identifying and characterizing social media marketing approaches as well as participating in social media marketing management activities. While working in social media management division, I used different social media marketing approaches to help the company engage more with its customers. The third objective was participating in web development and web design activities. I accomplished this objective by participating in a web designing operation where we worked in a team of three to deliver a web design template that could be considered. Another objective involved learning by participating in e-commerce management practices at the company and engaging in digital marketing activities. Because these objectives are related, I achieved them by working with different digital marketing tools at the company. There is a relationship between e-commerce and digital marketing. This relationship was well demonstrated by how the company used different digital marketing approaches to enhance ecommerce objectives. The main strength of this internship program is that it introduces and exposes the student to a practical environment where different theoretical concepts are tried and tested. I could not find any area where this exercise demonstrated weakness or limitations. However, there are changes that I would recommend be done to improve the learning experience. While I found this company to be proportional to the amount of time I spent at the company, I believe that students going to larger companies should be given more time to learn better and explore more of the company they are learning about (Divine, Linrud, Miller, & Wilson, 2007). I believe that making the internship duration dependent on the size of the company improves the learning experience for the student. 24 Huda Alsaadoun Summer Semester 2019 References Anthony, W. P. (1981). Using internship for action learning. Journal of European Industrial Training, 5(1), 11-16. Cavazotte, F., & Chang, N. C. (2016). Internal corporate social responsibility and performance: A study of publicly traded companies. BAR-Brazilian Administration Review, 13(4). Divine, R. L., Linrud, J. K., Miller, R. H., & Wilson, J. H. (2007). Required internship programs in marketing: Benefits, challenges and determinants of fit. Marketing Education Review, 17(2), 45-52. Heller Baird, C., & Parasnis, G. (2011). From social media to social customer relationship management. Strategy & leadership, 39(5), 30-37. Kwahk, K. Y., & Ge, X. (2012). The effects of social media on e-commerce: A perspective of social impact theory. 2012 45th Hawaii International Conference on System Sciences IEEE, 1814-1823. Lashley, C. (2012). Empowerment: HR strategies for service excellence. Routledge. Tamkeen Alkafa’at. (2019, 6 24). Tamkeen Alkafa’at Services. Retrieved from Tamkeenhr.sa: https://tamkeenhr.sa/en/ 25 ECOM 430: Cooperative Training Presentation 1439-1440 H Summer Semester Company :Tamkeen Alkafa’at Human Resources. Name:Huda Alsaadoun. ID: 150192297 CRN:30093 Mark: Mark level: Comments: Tamkeen Alkafa’at Human Resources. Introduction • The Training Organization: Tamkeen Alkafa’at is a human resources service organization based in Riyadh, Saudi Arabia. • It is a service company that focuses in providing affiliate human resource services to client organizations within and beyond Saudi Arabia. • As a human resource service provider, it is sensitive to the pursuit and creation of opportunities. • The company searchers for individuals with quality qualifications and conducts the placement where they are positioned in places where they can work. Objectives Learn and engage in research and development activities by assuming a practical role in research activities at the company. Identifying and characterizing social media marketing approaches as well as participating in social media marketing management activities. Participating in web development and web design activities. Learning by participating in e-commerce management practices at the company. Engaging in digital marketing activities. Trainee Responsiblities 5 E-Commerce Management 4 3 Web Development and Web Design 2 1 Digital Marketing Research and Development Social Media Management Social Media Management Social media management is the process of managing content and interactions across social channels. Differences between personal and business social media. Personal Business Social media Profile pictures Social media Contacts Social media Posts Social media name Designs Graphic Design Infographic Promotion Motion graphic One of my tasks was to participate in social media management operations. This included determining what social media platforms had the greatest exposure for the company Research and Development Research Research is an important tool with which to collect new information and solve problems affecting efficiencies at the company. Development Development is used to underpin your main Business Plan and essentially it sets out a standard approach for developing new opportunities, either from within existing accounts or by proactively targeting brand new potential accounts Competitors Customer Design International Human Resources organization is Provide the most valued productivity HR solutions, and position the organizations for growth. Web Development and Web Design First Step Usually, web designers are responsible for the design of the visual layout of websites. Excellent designers are good at the using of a variety of concepts, such as color collocation, typesetting, spatial relations and user experience. Second Step Through the use of graphic design software and prototyping tools, web designers could create the initial version of a website. Then the completed design will pass to web developers for coding. Third Step Web developers are generally considered as a group of people who use the left brain to develop the coding of products. Under normal circumstances, Web developers get the design of the page from the Web designer and then use front-end development technology to encode these pages. Create Website 1 3 Get web hosting and register a domain Design Your Website Domain Name (a web address like YourSiteName.com) Web Hosting (a service that connects your site to the internet) Create a special design for the site and your identity and logo design 2 Research Set Up Your Website Now it’s time to get your website up and running. The first thing you’ll need to do is install WordPress to your domain. 4 Add Content To Your Website Adding and editing pages Digital Marketing all marketing efforts that use an electronic device or the internet This practice promotes your brand and your content on social media channels to increase brand awareness, drive traffic, and generate leads for your business. social media This is the process of optimizing your website to "rank" higher in search engine results pages. search engines Companies use email marketing as a way of communicating with their audiences. Email is often used to promote content. email How To Write A Job Advert ? Salary Job Title Workplace Company Profile tasks and responsibilities Major Requirements E-commerce Management Business Modal Teamwork This company operates as an e-commerce business model where it uses the internet to connect companies with candidates for positions advertised. There was need for a management station where the different e-commerce tools are managed. Project Success The company also uses its e-commerce platform to engage with customers and schedule service delivery One of its most important successes is the signing of an agreement with Ministry of Labor and Social Development. FINALLY Building I developed a good working relationship with my superiors and colleagues. Brainstorm This was an operation that tested my ability to apply knowledge gained from theory in class and their relevance to actual production processes. Present Ideas I was able to respect and maintain consistency with the schedule that I developed with the help of advisors from the company. Research I can say that this was a wonderful and deserved learning exercise. Questions Thank You For Attending APPENDIX 4 Academic Report Guideline (Co-op) The purpose of the Internship Report is offer students to describe their accomplishments and demonstrate what they learned through participation at Saudi Electronic University. The report should be submitted within two weeks after you finish your Co-op training Program. In addition, the report should be approximately 3000 – 4000, single –spaced and consider taking the following format 1. First Page First page should display student’s full name, internship start and finish dates, working hours per week, company/institution name. This page should be signed by the work and university supervisor off the intern student. Cover page form Internship Report Student`s name : Student`s ID # : Training Organization: Trainee Department: Field Instructor Name: Faculty Member: Field Instructor Signature: Faculty Member Signature: Internship Start Date: Internship End Date: Course: CRN: Academic Year/Semester: 2. A Brief Executive Summary of the Internship A one-page summary of the company/institution and a short account of the major activities carried out during the internship period. 3. Table of Contents Contents of the report with page numbers, list of tables, and list of figures. 4. Description of the company This section should answer the following questions: • What is the full title of the company/institution? Give a brief history of the company, full mailing address and relevant web links • What is the type of ownership of the company/institution? State the main shareholders and their shares. • What is the sector that the company/institution operates in? Specify the products and services produced and offered to its customers/clients. • Who are regarded as the customers/clients of your internship company (consider the end users, retailers, other manufacturers, employees, etc.)? • Provide an organization chart of the company, along with information on the number of employees. • Provide a list of functions performed by different departments/divisions in the internship organization. 5. Internship activities This is the main body of your report. During the internship period, an intern may focus on the following types of analysis and questions. You do not have to answer all the questions in the list: • Describe your working conditions and functions, such as: Who is your supervisor (include his/her name and his/her position); other team members or co-workers and what their functions are to complement yours. • Provide an organization chart of the internship organization. • Provide the department or division layout of the internship organization. • Provide an overview off the production system or service procedure (what are the resources, inputs, outcomes, and constraints?) • Provide a process chart of a major product and/or service. • What kind of accounting/finance/IT//quality/marketing standards and principles are used in the organization? • Discuss telecommunication technologies (Database, Instant Messenger, Networking, Ecommerce tools) used in the company. • Describe the quality planning and control activities in the internship organization. • Describe the quality control activities throughout the life cycle of the product/service groups. • What kind of financial analysis and decision-making methods are used by corporate treasurers and financial managers in the internship organization? • What kinds of incentives are used in order to create more effective and efficient organization? • What types of marketing, selling, and human resources analysis are performed (cost system, evaluation of consumers, needs, product strategy, distribution strategy, promotional strategy)? • Describe what kind of working documents and analysis you did there and what experiences you have gained throughout your training. •A comparison between theory (things you have learned in the classroom) and practice (things you did or observed at the company) must be made and highlighted. • Show some work samples that you have encountered/conducted at the company through graphs, pictures, data, drawings, or design calculations and include them in your report. Saudi Electronic University College of Administrative and Financial Sciences E-commerce Department Student Name: Student ID: Course Title: Internship Course Code: ECOM430 Academic Year/ Semester: CRN: Instructor Name: Student Grade: Grade Level: Course Name: Student’s Name: Course Code: Student’s ID Number: Semester: CRN: Academic Year: 144 /144 H ‫ر‬ ‫الجامعة السعودية االلكتونية‬ For‫ ر‬Instructor’s Use only ‫الجامعة السعودية االلكتونية‬ Instructor’s Name: Students’ Grade: 26/12/2021 Level of Marks: Final Report Institution name: National Retirees Association Student name: Bedor Bader Al-quliti ID : 130057063 Major:E-commerce University supervisor: Dr Omar A. Alhassoon Work supervisor: Abeer Al-Hajili Starting date:3/2/2019 Ending date:11/4/2019 Working hours per week:30 Total work:300 1 A Brief Executive Summary of the National Retirees Association: The National Retirees Association Persons was founded in 1426. With the support of His Royal Highness Prince Nayef bin Abdul-Aziz (may Allah have mercy on him). The Association's rules were established, enabling it to establish 13 branches. The Association includes all retirees in the Kingdom (civilians and military) male and female. Vision: The National Retirees Association Persons seeks to raise the level of culture and awareness of the Affairs of retirees. Their status, their abilities and the importance of their respect and preservation On their rights and facilitate their duties and rectification .The stereotype of retirement, retirees and Emphasis .The importance of their achievements in the past and their participation in the future. Mission: Community benefit from the knowledge and experience of retirees. Taking care of the health and social status of pensioners. Gather information, market expertise and conduct studies. Train and rehabilitate those who wish to work from retirees. Participate in research, studies and consultations. 2 Table of Contents Description of the Institution…………………………………………………………………………4 About The Ministry of Labor and Social Development…………………………………………….5 About the Public Pension Agency……………………………………………………….…...……….6 About Abdulali AL-Ajmi company…………………………………………………………………...7 A community partnership……………………………………………………………………………..8 Organizational Chart…………………………………………………………………………………..9 Description of staff work……………………………………………………………………………...10 The National Retirees Association Persons………………………………………………………….13 Service procedure……………………………………………………………………………………..14 Registration method…………………………………………………………………………………..15 Receipt Voucher…………………………………………..…………………………………………..16 Tasks during the training period……………………………………………………………………17 Methods of financial analysis………………………………………………………………………..18 Making decisions…………………………………………………………………………………….19 Effective and efficient organization…………………………………………………..……………20 Analysis performed by The Association of Retired Persons……………………………………..21 An assessment of the internship……………………………………………………………………22 Conclusions………………………………………………………………………………………......23 References………………………………………………………………………………………….24 3 Description of the Institution: Name of Institution: The main branch of the National Retirees Association in Riyadh. They have 13 branches throughout the Kingdom. In this report, I will explain the organization of the institution and all the information that achieves the purpose of this report. Contacts: The main mail address: madina@nra.org.sa Website of National Retirees Association: www.nra.org.sa Twitter of National Retirees Association: @ksa_nra Instagram of National Retirees Association: nra_madina 4 About The Ministry of Labor and Social Development The Ministry of Labor and Social Development established the attention of community committees, provincial councils, centers, migration, youth and family care and cooperative societies. It aims at drawing up the general policy for social and labor affairs in the Kingdom, planning and implementing projects and contributing to guiding social development. The Ministry of Labor and Social Development is responsible for approving candidates in the elections as members of the Board of Directors so that the Director understands the strategy of the Society and its objectives and vision and translates them into long and short-term plans. The conclusion of agreements and contracts with private or governmental entities within the limits of his powers. His ability to plan and lead the work team and high skills in marketing and communication and the ability to persuade and establish and develop relations and good knowledge of local laws and regulations. The Association of Retired Persons is a community partnership with some companies and institutions, whether health or educational. The Ministry of Labor and Social Development oversees the programs and activities carried out by the Society and the objectives it aspires to achieve through voluntary social action to serve retirees. Contact: Website: https://mlsd.gov.sa/ 5 About the Public Pension Agency: The Public Pension Agency Is a public legal entity, independent administratively and financially and administratively linked to the Ministry of Civil Service. So that the institution will implement civil and military retirement systems benefit sharing system and the system of extending insurance protection. The Council of Ministers undertakes to implement any other retirement regulations. The function of the Public Pension Agency: The Foundation provides services to pensioners, beneficiaries and subscribers. Pension reform and human capital development also enhance governance. Improve Organizational Structure and Regulatory Health. Community participation between The Public Pension Agency and The National Retirees Association Persons: The Public Pension Agency and The National Retirees Association Persons have signed a Memorandum of Understanding to enhance cooperation between the two parties in the interests of retirees and beneficiaries. In several areas, including the establishment of awareness-raising programs and activities and the provision of facilities and benefits to pensioners and beneficiaries. The Association conducts studies and researches that concern retirees and raise their results to the The Public Pension Agency. Contact: Website: http://www.pension.gov.sa/Pages/default.aspx 6 About Abdulali AL-Ajmi company: The company specialized in the construction and maintenance of roads and bridges, infrastructure, work site processing, development of real estate plans, land transport services. Signing a Community Development Partnership Agreement 2018: The company has signed an agreement with The National Retirees Association Persons to be responsible for hiring employees of the association, including the delivery of salaries and leave and the employee must send a weekly email report attendance and absence to be informed and follow-up employee level. The company supports the community and encourages them to experiment with new jobs and experiences that will benefit them in the future. Contact: Website: http://www.alajmicompany.com/ 7 a community partnership: The National Retirees Association Persons has a community partnership with a large group of companies and institutions to serve retirees: The branch of The National Retirees Association Persons continues with many parties to obtain discounts for the cardholders of the pension card issued by the association to working and affiliated members and received discounts from some health sites and others. 8 Organizational Chart the National Retirees Association Branch Manager Suleiman Al Harbi Assistant manager Financial Supervisor Ali Al Enazi Muhammed Al Shammari secretary Abdullah Al Omri female department Branch Human Resources Supervisor Public relations Tariq Ibrahim Hamoud al-Mutairi Department Director Laila Al Harbi secretary - Abeer Al-Hajili 9 Activities and programs Mohamed Nasra Allah Description of staff work • Tasks of the Branch Manager (Suleiman Al Harbi): -The branch manager works to understand the society's strategy, objectives, vision, mission, participation in its preparation and implementation. - Adopts the policies, regulations and procedures developed to implement and implement the Commission's strategy. - Distribute the work and tasks to the staff and customize them according to the needs of the work in the Assembly. - Representing the Association in concluding agreements and contracts with private or governmental entities. - Supervises the proposal to modernize the administrative and training methods related to the work of the association. - Oversees the receipt and follow-up of periodic reports. - He also supervises the letters issued by the association. - Supervising the revenues of the association and follow up with the financial supervisor. - It is concerned with securing the needs of the society and it’s follow-up. Assistant manager tasks (Ali Al Enazi): - - Supervises the follow-up of the administrative and financial works and the work to achieve the vision and mission of the Assembly and ensure continuous implementation of the strategic and operational plans adopted within the limits of his powers. Follow up the reports received from the branch manager and take appropriate action thereon after discussing them. Follow up the implementation of administrative decisions as requested by the branch manager. To carry out the tasks assigned to him for the purposes of his job. Acting on the Director of the Branch in the absence of his presence and supervision of all his duties. 10 Tasks of the Secretary (Abdullah Al Omri): - Responsible for keeping and indexing documents and reports and printing the required documents and documents in addition to organizing the agenda of the branch manager. All office work is carried out for the delivery of letters received or required for export. It enters data and prints on the computer. Carry out calls and calls to the branch manager. The files of the Association shall be stored based on the rules of classification, indexing and numbering in respect of its work. Follow up the implementation of administrative decisions as requested by the branch manager. Prepare a report on the problems facing him and his proposals and submit them to the Director. He carries out the tasks assigned to him in connection with the objectives of his job. Financial Supervisor Tasks (Mohammed Al Shammari): - The functions of planning and control are all related to accounts, financial statements, records, books, accounting policies, forms, and the implementation of financial regulations. And issuing monthly lists and financial reports to the branch manager. Oversees the control of resources and expenses, cooperation and coordination with the Department to record financial statements. Supervising the preparation of the final accounts in the whole assembly and making sure that they are completed in time and follow up their audit and approval. Report on the problems facing him and his proposals thereon to the Director of the Branch. Human Resources Supervisor (Hamoud al-Mutairi) : - Follow-up of administrative, financial and personnel follow-up. Ensuring the proper functioning of the administrative relations between the administrative and personnel departments. Follow up the reports received from the branch manager and take appropriate action thereon after discussing them. Supervising the application of recruitment procedures, tests and interviews related to new employees. Attention to follow up all disputes that occur between the Assembly, employees, and access to solutions and keep all information about this confidential. Developing interviews and recruitment methods. Establish a system to monitor the daily hours according to the nature of the work and the administrative level of staff. 11 Public relations (Tariq Ibrahim) : - - To strengthen relations and strengthen the links of cooperation between the association and its related individuals, government bodies and similar destinations, organize programs and exchange visits. Supervising the preparation of a work program to translate the goals into practical plans. Supervising the deepening of the positive image of the association with others. Representing the Association in various events, based on a mandate issued by the branch manager. Activities and programs (Mohamed Nasra Allah) : - Contribute to the needs of members and beneficiaries in relation to services and programs in coordination with the Director of the branch. Prepare a plan of activities based on the needs that have been identified and work on their implementation. Communicate with all official and non-official bodies for the purpose of providing or marketing the services and programs of the association. Ensure that services and programs are provided to the members and beneficiaries in the best possible manner. Implementation of services and programs according to approved plan and procedures. Female department- Department Director (Laila Al Harbi): General supervision of the Women's Section and follow-up administrative work and work to achieve the vision and mission of the Assembly and ensure the continued implementation of the plans. And expand the public relations network with the female component to meet their needs and desires and support the services through the programs of the society and supervise its evaluation. Female department- Secretary (Abeer Al-Hajili) : It is responsible for maintaining and indexing the documents and reports of the women section, printing the required documents and documents, organizing the agenda of the department manager and organizing the work of the office. 12 The National Retirees Association Persons function The branch manager communicates with the main association in Riyadh to find out the new developments in the new features of retirees such as the date of building the association and the basic rule of the association's system and other matters. Registration is done by filling out the form of simple information that the pensioner will know during his visit to the association or by telephone. He can also visit the electronic association for information, which began its steps to download information about the association and the registration is divided into two types: - A member of the association, the value of the subscription is 300 riyals annually and he is entitled to get all the privileges that will be provided by the association and will get the membership card and membership number of the participant and is entitled to vote in the Assembly elections. - An associate member of the association, with a value of SR 100 for a period of 4 years. He is entitled to receive all the privileges provided by the association and will receive a membership card and a membership number for the participant and he is not entitled to vote. - The member working in the association and the associate member who wishes to work in one of the sites that need his services, whether governmental or institutions and companies, shall have the right to present his services and information in the website of the association. 13 Service procedure: My supervisor name is Abeer Al-Hajili (secretary ),When a visitor comes, she explain in detail the advantages of the card and each type and how it is used and if the visitor chose one of the types are completed the procedures for the extraction of the card. Most visitors do not know the difference between the institution and the society so the secretary explains the difference between them. If the visitor chooses a working member she add her number to a group in to be informed of the meeting held and participate in the activities that are held and provide their expertise to serve the members of association. Accept cash Cash Identify payment method Prepare card Payment method Start End Credit card Process credit card About the accounting/finance/IT//quality/marketing standards and principles are used in The organization: that is responsible to the main branch in Riyadh. Telecommunication technologies: 1- Database. 2- They have database of over that 2000 client. 3- They have a computer that is connected to a network between the men’s section and the women’s section. 4- They use twitter to view the activities and seminar held for the association. 14 Registration method The pensioner can extract the membership card from The National Retirees Association Persons or The Public Pension Agency. A pensioner must bring:  A personal photo.  National ID card.  Proof of retirement. A membership application form is filled out and after completion; it is entered through the program. They have a database in the Excel program to enter the data of new subscribers, including important basic data including:            Membership No member name Date of Birth National ID card Year of retirement Length of service Specialization Previous work Mobile number Start subscription End of subscription The program used to print the card is [ID Center Production] After the data is filled in, it is entered into the program and the membership card is extracted. When the card is renewed, the start and end date of the subscription is changed only and the old card is replaced with the new one. 15 Receipt Voucher: After filling out the form, enter the data and create the card. Fill out the receipt voucher by Financial Supervisor and Receives the required amount. Give a copy of the member and origin of the association. The papers are arranged for each registered member ascending in a file and the secretary shall be responsible for it. This form is used for them: The quality control activities throughout the life cycle of the service groups: There is still no quality planning and control activities. 16 Tasks during the training period: 1- The registration and membership data and familiarize participants with features of the members participate. 2- The Department of General Assembly and reply to email the letters contained. 3- Community Partnership with the Institute of Innovation and examine the 4- Conditions for the benefit of the members of the Assembly. 5- Study and planning of the organizational structure of the Association. 6- The design of an Access database. 7- Update Instegram account. My database design: They used a very simple database in Excel and I designed them a database in the Access program to organize and facilitate the process of data entry better. The interface is designed to display the data entered and the ease of the search process. When you enter new member data, another page appears to record all required information With the possibility to attach a picture of him. There is a Hide / Show feature. It is possible to specify which item to display or hide. This is a sample of the program: When you add a new member This window appears: 17 Methods of financial analysis Horizontal and vertical analysis: It uses a horizontal analysis method, which compares financial information to a series of reporting periods. The vertical analysis method allows analysis of financial information in a proportionate manner, where each item is recorded in a financial statement as a proportion of another element. This means that each line item detailed in the income statement is estimated as a percentage of total expenses. Relative analysis: The ratios are used to calculate the comparative size of a number in relation to another number after calculating the ratio, which can be used to compare a similar proportion calculated for a previous period, or a percentage established in a given industry average to demonstrate whether the performance of the association is in line with the expectations. Trend analysis: This includes a review of the financial statements of three or more periods, an extension of the horizontal analysis. The first year in the data represents the base year. In trend analysis, the Society evaluates data for additional change patterns. Any change in the financial statements may indicate an increase in income or a decrease in expenses. 18 Making decisions Leadership - decisions are made without interference. Consultation - Invite inputs from others. Voting - Discuss options and then call to vote. Consensus - Talk until everyone agrees on one decision. Command style decision making: When there is no intervention initiated by the decisions taken in advance and reviewed with the main branch. Consult style decision making: Consultation are made to make decision and invite other members to consult with experienced people. Because the counseling can be an effective way to gain ideas and support without disrupting the decision making process. Vote style decision making: They use voting only when team members agree to support any decision taken. Because voting is best suited to situations in which efficiency is the highest value and is chosen from among a number of good choices. Team members realize that they may not have their first choice. They discuss options for a while and then call for avote. 19 Effective and efficient organization Non-monetary incentives: There are some non-financial incentives that can meet the needs of employees. Incentives that cannot be measured in terms of money fall under the category of "non-monetary incentives. Whenever a manager has to meet the psychosocial needs of subordinates, he uses non-financial incentives. Non- financial incentives can be: Security Service - Job security is an incentive that provides a great incentive for employees. If his job is secured, he will do his best to achieve the Foundation's goals. This also helps because it is too far from psychological stress and can provide the best of the society. Praise or Appreciation - Praise or appreciation is another non-financial incentive that meets the needs of the ego for employees. Sometimes praise becomes more effective than any other incentive. The staff will respond more to praise and try to provide their best abilities for concern. System of proposals - The Assembly should look forward to taking suggestions and inviting suggestions from staff. This instills the spirit of participation in them. This can be done by publishing many articles written by staff to improve the work environment that can be published in different branches of the association because this is useful in motivating employees to feel important and can also look for innovative ways to apply to better methods of work. This ultimately helps to increase attention and adapt new methods of operations. Job enrichment- Job enrichment is another non- monetary incentive in which the job of a worker can be enriched. This can be done by increasing his responsibilities, giving him an important designation, increasing the content and nature of the work. This way efficient worker can get challenging jobs in which they can prove their worth. This also helps in the greatest motivation of the efficient employees. 20 Analysis performed by The Association of Retired Persons The ultimate goal of a member is to use membership by making use of the offer. Personality Analysis: The first step to spreading the concept of this association is to understand the needs of retirees to achieve their goal. Service Offer: The next step is to understand the member service. This is done to find out where the service fits with the need of the member to communicate. If necessary, the service can be modified slightly. It is important to note that members can not be changed, what can be changed is the service. Resource analysis: The advertising strategy relies heavily on available resources. In this step, the financial resources and distribution channels already available are analyzed. At this stage, the strategy is defined for implementation - do more with more or do little with less. Distribution strategy: Once established, the identity of its activities and activities must reach the maximum number of members with available resources. The distribution strategy decided to take advantage of the current distribution network and to complete it as best as possible. Promotional strategy: Once the means are determined, the last step is to define the promotional strategy. This depends on the stage of services provided and the need of the member. A promotional strategy can be designed.For those who have the desire to volunteer both in service and in financial resources. Training theory: 1- Theoretical knowledge revolves around the basics of how associations operate, the involvement of different processes and how to identify a competitive advantage. 2- Theoretical things provide a framework for practical situations to establish your true horizons. 3- Theory versus practice is similar to what to do versus how to do it 4- The theory examines the type of leadership to be adopted, but practical work situations require desirable skills. 5- In theory, it is easy to establish members, but in practice, it is difficult to prove it soon. It takes a lot of effort and time, is long term, which continues to change every time. 21 An assessment of the internship The skills and qualifications: 1-Teamwork. 2-critical thinking. 3-time management. 4-The spirit of cooperation. 5-Self-confidence. 6-Self-reliance and responsibility in taking decisions. The responsibilities I have undertaken during the internship period: 12345- I design the database in Access. Manage and respond to emails and send letters to relevant parties. Design of the organizational structure of the association is under study. Schedule weekly tasks and organize field visits. Review and amend the agreements for the benefit of the Association. The internship what influence my future career plans: 1- Will keep me more focused. 2- I will get more experience and improve my skills during my internship. 3- I can have acquainted with culture for the organization work, and know how the organization structure works. 4- I will get the opportunity to learn from even if I fail at something. 5- During the internship I will understand the business environment, and when I excited or interested with the work during the period in internship then I can choose in the future the same path. The internship activities that I carried out are correlated with my Classroom knowledge: Apply me to what I take in the classroom in the workplace. 22 Conclusions: It was a unique experience especially the retired department. I have learned many things. The most important thing is not to give up until after the end of your career, but to start contributing to building the community and benefiting from your experiences. The working environment was very impressive, the staff was very helpful with me, and if I made a mistake correcting my mistakes in a very nice way. I learned how to make a community partnership with multiple parties and think about important points that should benefit pensioners. Thanks’ university for giving the training opportunity to apply what we learned to reality. 23 References: www.nra.org.sa 24 ECOM430 - Internship Supervisor Name Student Name Student ID Starting Date Total Working hours: 352 Company : Wejdan A. Alhammad : Naifah T. Alshabib : 140131824 :21/01/2019 : Print One pg. 1 Acknowledgement First and Foremost, praise is to Allah, the Almighty, and the greatest of all, on whatever absolutely, we depend for sustance and guidance. I would like to thank Almighty Allah for giving me the opportunity, determination, and strength to accomplish my bachelor's degree. His continuous grace and mercy were with me through my life and even more during studying and training period. I would like to express my sincere gratitude and love to my parents and my husband for their endless love and support from the first day of my life. I am so thankful for having the most supportive parents, by their help I passed all the odds and difficulties through my life. I extend my gratitude to One Print Association for giving me the opportunity for training to develop my abilities and skills, by providing the proper work environment. And I would like to thank especially the manager Ms. Wejdan Alhammad for her guidance during the training period to adopt important work skills to enter the labor market. In conclusion, I would like to thank the College of Administrative and Financial Sciences at Saudi Electronic University for their guidance and full potential in providing me knowledge in e-commerce, and helping me to improve me abilities and Naifah Taha Al-shabib pg. 2 Executive Summary I was a trainee under Print One Association for 11weeks, Print One is the first female printing center in Jubail, it is specialized in printing, graphic design and personalized merchandize and gifts. The association has grown and had three branches in the period of four years of establishment. In Print One Association I worked in the Serving faculty members Service Department, Web Development Department, and download the advertisements in all social networking sites and free sites and daily follow-up for Twitter and Instagram and reply on queries. Also, I Assisted in the other fields Accounting Department. pg. 3 Contents Page No 1 Section 1 INTRODUCTION 5 Section 2 COMPANY PROFILE 7 Section 3 DETAILS OF TRAINING EXPERIENCE 9 3.2 Introduction 5 3.3Content 3.4Conclusion 35 Section 4: GENERAL SKILLS ACQUIRED 10 Section 5: CONCLUSION 35 Reference 37 pg. 4 Section 1: Introduction In January 21st, I joined Print One Association for the cooperative program throughout the 11weeks. The coop period was from January 21st to April 18 in the second branch located in the Jubail University College in Jubail Industrial City. The Association is known to be the first female center to provide printing, copying, and graphic design services in Jubail. I spent most of my training period in the IT Department, Web Development department and Customer Service Department. Also, I was involved to assist in the other departments Accounting Department, and the Crafting Department. I am glad to have the opportunity to try and experience other fields not related to my main major, which enabled me to gain different knowledge and develop more skills. Lists of tasks done during training period in each department: ➢ Customer Service Department: 1. Prepared orders to be delivered. 2. Packed and shipped products to customers. 3. Arranged the weekly schedule. 4. Wrote and edited documents orders using Microsoft Word. 5. Arranged the orders delivery schedule of the main branch. 6. Download the advertisement in all social networking sites and free sites 7. Daily follow-up for Twitter and Instagram and replies on queries. pg. 5 ➢ Accounting Department: 1. Toke and reported inventory stock for items to be restocked. 2. Assisted the accountant in counting the daily income of the main branch. 3. Stated the weekly income of the main branch. 4. Arranged the monthly receipts. ➢ Crafting Department: 1. Assisted in making craft graduation orders. pg. 6 Section 2: Print One Association One Print is a startup association located in Jubail Industrial City, it is known to be the first female center to provide printing, copying and graphic design services in Jubail. It was founded in early 2014 be its owner Ms. Anhar Alahmadi and incubated under Industrial Development Center (IDC) in Jubail Industrial City. One Print focuses in providing what is unique under their major. For the main time it provides four main services: 1234- Copying and printing 2- Graphic design Personalized/Customized merchandize and gifts 4- Advertising publications Within the period of four years it has grown and established three branches mainly in Jubail Industrial City, the first and main branch located in the Industrial Development Center (IDC), the Second branch located in Jubail University College (JUC), the third branch located in the College of Applied Medical Sciences (CAMS). Status of employee in the Association: In total there are 10 employees, the following diagram shows the management hierarchy in the association. pg. 7 Ms. Anhar Alahmadi Owner/Manage r Ms. Tahani Alzahrani Manager of IDC branch Sabah Aldosari Manager of JUC branch Sabah Aldosari Manager of CAMS branch pg. 8 Section 3: General skill acquired • Communication skills -As a programmer I used to have lack of communication, now I can communicate and express my ideas to others effectively. • Self-control Working in customer service made adapt selfcontrol, being able to control self-temper with all kinds of customers. • Teamwork skills Working in a group is very important in any work environment • Creativity Being ability to express my own ideas in a unique style, that helps to improve the association. • Analytical skills My analytical skills improved, analyzing each task requirement needed for each task • Time management skills Being able to plan and organize my time for each task I am assign for and submitting before deadline. pg. 9 Section 4: Problem Identification Considering the huge number of people especially the students whose need some Copy Centers' services, an evaluation plan should prepare to ensure the quality of the services. At present, there are lots of competitors in the same market and the same industry which makes it hard to provide distinguished and qualified services. Objective of the study The main purpose is to evaluate customer satisfaction as well as the quality of the current services offered to raise the efficiency and effectiveness of the services in the Print One. Literature Review Measure Customer Service The importance of the measure of customer service helps the build better customer experience with positive perception about the company's' services. There are some different ways to collect information to evaluate the services from the customers and those include; ask the customers directly, use surveys and questionnaire, hiring someone to report the feedback of customers, use an online review, and notice the interactions among the employees and the customers to figure out the overall satisfaction. While the customers' satisfaction is very useful to provide the best services and run the business successfully, collecting their feedback is not a long, time consuming, and hard process. The company can use the methods mentioned before to get the customers feedback. pg. 10 Monitoring and Evaluating Customer Service In this book, it mentioned the importance of monitoring and evaluate the customer services while assists to improve the services provided by any company with ensuring that the services are up to a high standard. Also, any company can set a long-term plan for your services or even change them according to the evaluation of the services by the customer. And the company may figure out the customer expectations and trying to meet them. All those ensue through the monitoring and evaluation of the customer services. How to Evaluate Customer Service First, the author had mentioned how the company can build a relationship with their customers. However, that relationship should be positive while the company absolutely should maintain it. Then, she talked about how to train the employees especially the customer representatives to be more polite, efficient and cooperative. she said that" The reinforcement of company policies regarding excellent service should not only be a topic addressed in staff meetings but should also be included in training manuals for new hires". Second, she mentioned the most effective ways to evaluate the customer services which is record customer service calls. This tool is even effective for training objectives because the directors can review it again and again. Third, distribute customer response cards. The company can use it at the point of sale; this way is one of the easiest ways while it assists to assess the customers' satisfaction with their experience. Also, the customers themselves will not forget to mention anything happen through their experiences. This is often an easier approach than having customers mail back a survey because the passage of time will either cause them to forget what they liked or disliked or to misplace the form altogether. Fourth, send a questionnaire if the company has an email database, apply that to collect information through online surveys. Finally, monitoring and Follow up the compliances that provided by the customers and concern about them with never tray to ignoring. These tools illustrate how to evaluate customer service can be used to assess product and service satisfaction as well as explain what exactly the customer wants to add it to your future inventory. pg. 11 The Importance of Customer Feedback Customer feedback defined as the information which comes directly to explain the feeling of satisfaction or dissatisfaction of the customers about specific goods and services. The customers' feedback plays an important role which allows the companies and organizations to realize the customers’ needs, tastes, and how customers rate and use their products or services versus other competitive organizations. Customer feedback can occur by evaluating how company employees treat customers. Use customer service satisfaction surveys are a popular type. In addition, through the surveys, the companies can determine if the customers are getting answers to their questions and solve their problems. 7 Reasons Why Customer Feedback Is Important to Your Business The following points are the top seven reasons why customer feedback is important in business: 1. Customer feedback assists develop the products and the services. When the company starts to introduce a new product, brand or services to the market, probably have an idea about potential customers' needs. But only after conducted the customer feedback, the company can learn about all the advantages, flaws and their customers' actual experience. In addition to that, their needs and expectations evolve with time so through the customer feedback the company can be up to date with that. 2. Customer feedback helps you measure customer satisfaction. Customer satisfaction and loyalty is an essential factor that determines the company’s financial performance. Also, it related to many benefits, such as higher revenue and others. According to many studies, there is a close relation between customer satisfaction and business performance. 3. Collecting customer feedback shows you value their opinions. The company can show that the customers' opinions are important to you just through asking them for feedback. 4. Customer feedback assists you create the best customer experience If the company focuses on providing the best customer experience so they will stay loyal to the brand. 5. Customer feedback assists to develop customer retention pg. 12 All the customers search to the brand that they are happy with or they will find another alternative. The company should realize that satisfied customer will stay with the same company even for years. 6. Customer feedback is a reliable source for information to other consumers. The company should make sure that both the company itself and their other customers have easy access to opinions and reviews. 7. Customer feedback gives you data that assists in taking business decisions. In the business environment, there are no decisions based on some guesses. Successful business owners generate, evaluate, and manage the decisions that enhance them to develop future strategies. Research methodologies: The data in this research were collected through both primary and secondary resources. The primary data was collected through a structured questionnaire distributed to the customer of Print One which selected using simple random sampling method. The secondary data was obtained and extracted from the research papers, articles, and reports that are found in the internet and websites. Period of study: It has been conducted during the 15 weeks of the co-op training period. Scope of the study: The scope is restricted to only the customers whose visit Print One during the training period. Statistical test: The mode extracted to identify the most suggestions that provided by the respondents to improve the services of Print One. While the mean and standard deviation calculated for the age of the respondents and for how many years they are being customers for Print One. pg. 13 Limitation of the study: • The questionnaire is limited to only the customers whose visit Print One during the training period. • The research is limited to a period of 15 weeks only. If there was more time, I could have had time to make an interview with the customers. • Most of the respondents are not fluent in English, so it was hard to translate the questionnaire into the Arabic language. Data Analysis and Interpretations: The data were analyzed to achieve the research objective. The sample size was 80 of the customers whose visit Print One during the training period. They were asked to answer a questionnaire to investigate their satisfaction. According to the number of respondents, the percentage calculated and used to analyze the results and to reach a conclusion. pg. 14 The questionnaire: Table 3.3 (e) (1) Age of the respondents Age groups 18-25 26-35 36-45 Above 45 Total Mean Standard Deviation Source: Primary data No. of respondents 53 19 5 3 115 Percentage 66% 24% 6% 4% 100% 20 23.12286 Figure & graph 3.3 (e) (1) Age of the respondents 60 Age groups 53 50 6% 40 18-25 30 26-35 20 36-45 19 4% 18-25 24% 26-35 36-45 Above 45 10 5 3 66% Above 45 0 No. of respondents Source: Primary data According to figure & graph 3.3 (e) (1), 66% of respondents are between 18-25 years and 24% of respondents are between 26-35 years while only 6% between 36-45 and 4% above 45 years. Highest percentage explained that the customers in the age from 18 to 25 years are the most customers whose benefit from Print One services. pg. 15 Table 3.3 (e) (2) Are You: level of qualification Student Teacher Employee Other Total Source: Primary data No. of respondent 47 13 15 5 80 Percentage 59% 16% 19% 6% 100% Figure & graph 3.3 (e) (2) Are You: 50 47 45 40 6% 35 30 Student 25 Teacher 20 15 13 Student Teacher Employee 15 10 19% Other 5 59% 16% Employee Other 5 0 No. of respondent Source: Primary data In figure & graph 3.3 (e) (2), it observed that the highest percentage is 59% and refer to customers who are students. And 16% of teachers while the employees were 19% and the others were only 6%. It means the most customers are students. pg. 16 Table 3.3 (e) (3) How long have you been a customer of Print One? years Less than one year 1-2 years 3-4 years Above 4 years Total Mean Standard Deviation Source: Primary data No. of respondent 30 27 17 6 80 Percentage 38% 34% 21% 8% 100% 20 10.86278 Figure & graph 3.3 (e) (3) How long have you been a customer of Print One? 35 30 30 27 25 20 8% Less than one year 1-2 years 17 15 21% 38% 3-4 years 10 6 5 Above 4 years Less than one year 1-2 years 3-4 years Above 4 years 34% 0 No. of respondent Source: Primary data According to figure & graph 3.3 (e) (3), the percentage was a little similar, 38% for customer whom use Print One less than one year also 34% for customers between one year to two years. And 21% of them select the option between three to four years year and only 8% of customers which select above four years. pg. 17 Table 3.3 (e) (4) How would you rate your overall experience dealing with Print One? Answer options No. of respondent Excellent Very good Good Acceptable Extremely poor Total Source: Primary data Percentage 24 22 24 5 5 80 30% 28% 30% 6% 6% 100% Figure & graph 3.3 (e) (4) How would you rate your overall experience dealing with Print One? 30 25 24 22 Excellent 24 6% 20 Very good 15 Good Excellent 6% 30% Very good Good 30% 10 5 5 Acceptable Acceptable 5 Extremely poor 0 No. of respondent 28% Extremely poor Source: Primary data In figure & graph 3.3 (e) (4), the percentage was really similar, and it was found that 30% of customers rate their experience by excellent and good. 28% of them select very good and the percentage decreased to 6% for both acceptable as well as extremely poor. pg. 18 Table 3.3 (e) (5) Types of services provided by the Print One Answer options No. of respondent Percentage Very satisfied 26 33% Satisfied 29 36% Neutral 22 28% Unsatisfied 2 3% Very Unsatisfied 1 1% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (5) Types of services provided by the Print One 30 24 25 20 25 Very satisfied Satisfied 18 15 10 Very satisfied 6% 10% 23% Neutral 8 Unsatisfied 5 5 Neutral Unsatisfied 31% Very Unsatisfied 0 Satisfied 30% Very Unsatisfied No. of respontent Source: Primary data Figure & graph 3.3 (e) (5) shows that 33% of customers are very satisfied and 36% of them satisfied. Then, the percentage decreased to 28% for customers whose choose neutral and only 3% unsatisfied while 1% is very unsatisfied. pg. 19 Table 3.3 (e) (6) The services help me to reach what I want Answer options No. of respondent Percentage Very satisfied 27 34% Satisfied 26 33% Neutral 22 28% Unsatisfied 4 5% Very Unsatisfied 1 1% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (6) The services help me to reach what I want 30 24 25 20 25 Very satisfied Satisfied 18 15 10 Very satisfied 6% 10% 23% Neutral Neutral 8 Unsatisfied 5 5 Unsatisfied 31% Very Unsatisfied 0 Satisfied 30% Very Unsatisfied No. of respontent Source: Primary data Figure & graph 3.3 (e) (6) shows that 34% of customers are very satisfied and 33% of them satisfied. Then, the percentage decreased to 28% for customers whose choose neutral and only 5% unsatisfied while 1% is very unsatisfied. pg. 20 Table 3.3 (e) (7) The time taken until my service completed Answer options No. of respondent Percentage Very satisfied 21 26% Satisfied 30 38% Neutral 25 31% Unsatisfied 1 1% Very Unsatisfied 3 4% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (7) The time taken until my service completed 30 24 25 20 Very satisfied 25 Satisfied 18 15 6% 10% 23% Satisfied Neutral Neutral 10 8 5 Unsatisfied 5 Unsatisfied 31% 30% Very Unsatisfied 0 Very satisfied Very Unsatisfied No. of respontent Source: Primary data In figure & graph 3.3 (e) (7), the ratio was very different between satisfied and all other options. 38% of customers chose satisfied and 26% of them select very satisfied while 31% select neutral and only 1% whose select unsatisfied and for very unsatisfied the percentage was 4%. pg. 21 Table 3.3 (e) (8) The time taken by the customer service representatives to provide me a service Answer options No. of respondent Percentage Very satisfied 21 26% Satisfied 33 41% Neutral 16 20% Unsatisfied 7 9% Very Unsatisfied 3 4% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (8) The time taken by the customer service representatives to provide me a service 30 24 25 20 25 Very satisfied Satisfied 18 15 Very satisfied 6% 10% 23% Neutral Neutral 10 8 5 31% Very Unsatisfied 0 Unsatisfied Unsatisfied 5 Satisfied 30% Very Unsatisfied No. of respontent Source: Primary data According to figure & graph 3.3 (e) (8), the ratio also was very different between satisfied and all other options. 41% of customers chose satisfied and 26% of them select very satisfied while 20% whose select neutral and only 9%, 4% select unsatisfied and very unsatisfied. pg. 22 Table 3.3 (e) (9) The time taken in the queue when there are customers before me Answer options No. of respondent Percentage Very satisfied 18 23% Satisfied 29 36% Neutral 23 29% Unsatisfied 5 6% Very Unsatisfied 5 6% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (9) The time taken in the queue when there are customers before me 30 24 25 20 25 Very satisfied Satisfied 18 15 Very satisfied 6% 10% 23% Neutral Neutral 10 8 Unsatisfied 5 5 Very Unsatisfied 0 Satisfied Unsatisfied 31% 30% Very Unsatisfied No. of respontent Source: Primary data According to figure & graph 3.3 (e) (9), Most of the customers satisfied to the statement by 36% and the percentage for very satisfied was 23%. Then, the percentage was 29% for customers whose select neutral and only 6% for both unsatisfied as well as very unsatisfied. pg. 23 Table 3.3 (e) (10) Knowledge of customer service representative Answer options No. of respondent Percentage Very satisfied 22 28% Satisfied 31 39% Neutral 15 19% Unsatisfied 6 8% Very Unsatisfied 6 8% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (10) Knowledge of customer service representative 30 24 25 20 25 Very satisfied Satisfied 18 15 10 6% 10% 23% Neutral 8 5 0 Unsatisfied 31% Very Unsatisfied Satisfied Neutral Unsatisfied 5 Very satisfied 30% Very Unsatisfied No. of respontent Source: Primary data Figure & graph 3.3 (e) (10) shows that the respondent is satisfied about the statement by 39%. Also 28% are very satisfied and whose select neutral are 19% while 8% for customers whose are both unsatisfied and very unsatisfied to the statement. pg. 24 Table 3.3 (e) (11) How would you rate the price for print service? Answer options No. of respondent Percentage Very satisfied 15 19% Satisfied 22 28% Neutral 22 28% Unsatisfied 15 19% Very Unsatisfied 6 8% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (11) How would you rate the price for print service? 30 24 25 20 25 Very satisfied 18 15 10 8 23% Satisfied Neutral Neutral Unsatisfied Unsatisfied 31% 30% Very Unsatisfied 0 10% Satisfied 5 5 Very satisfied 6% Very Unsatisfied No. of respontent Source: Primary data In figure & graph 3.3 (e) (11), the most of customers select satisfied and neutral by 28%. Then, the percentage decreased to 19% for both very satisfied and unsatisfied while there was only 8% for very unsatisfied. pg. 25 Table 3.3 (e) (12) How would you rate the price for copy service? Answer options No. of respondent Percentage Very satisfied 21 26% Satisfied 17 21% Neutral 22 28% Unsatisfied 13 16% Very Unsatisfied 7 9% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (12) How would you rate the price for copy service? 30 24 25 20 25 Very satisfied Satisfied 18 15 10 Very satisfied 6% 10% 23% Neutral 8 Unsatisfied 5 5 Neutral Unsatisfied 31% 30% Very Unsatisfied 0 Satisfied Very Unsatisfied No. of respontent Source: Primary data According to figure & graph 3.3 (e) (12), the all percentages was close where the customers are selected very satisfied by the percentage 26% and the percentage decreased to 21% for customers whose satisfied about the price. Then the percentage increased again to 28% for whose select neutral. Also 16% for unsatisfied and only 9% for very unsatisfied. pg. 26 Table 3.3 (e) (13) How would you rate the price for design service? Answer options No. of respondent Percentage Very satisfied 16 20% Satisfied 22 28% Neutral 21 26% Unsatisfied 9 11% Very Unsatisfied 12 15% Total 80 100% Source: Primary data Figure & graph 3.3 (e) (13) How would you rate the price for design service? 30 24 25 20 25 Very satisfied 18 15 10 8 10% Satisfied Neutral Neutral Unsatisfied Unsatisfied 31% Very Unsatisfied 0 23% Very satisfied Satisfied 5 5 6% 30% Very Unsatisfied No. of respontent Source: Primary data According to figure & ...
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Explanation & Answer

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Company Name: Riyad Bank
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Acknowledgment
Internship Summary
Riyad Bank - Saudi Arabia Company Description
Organization Chart
Functions Performed By Different Departments
Internship Activities
Data Visualization
Data Preparation
Visual Analysis
Statistical Analysis
Querying
Descriptive Analytics
Performance Metrics and Benchmarking
Reporting
Data Mining
Marketing Standards and Principles Used in Riyad Bank
Telecommunication Technologies Used In Riyad Bank
Quality Planning and Control Activities in Riyad Bank
Organization Incentives
Summary and Conclusion
References

View attached explanation and answer. Let me know if you have any questions.

ECOM 430: Cooperative Training
Presentation
1439-1440 H
Summer Semester

Company :RIYAD BANK .
Name: Hussam Ali Alyami

ID: 160121828
CRN: 21453
Mark:
Mark level:
Comments:

Riyad Bank - Saudi Arabia Company Description

● Riyad Bank is one of the leading financial corporations located in the Middle East and Saudi Arabia.
● The bank was established in 1957, and the dedicated yet professional staff has ensured the bank's success.
● Similar to other Saudi-based banks, Riyad Bank is also supervised by the Central bank, and it's worth noting that
the government owns 51% of the company shares.
● The current portfolio of products includes savings and current accounts that include; Saudi government bonds,
deposits and hedging instruments, mutual funds, credit cards, loans for corporate purposes, home, auto, personal
needs, and mortgages.

Functions Performed By Different Departments


Banking Department - The department is tasked with rendering the facilities services as a banker to the federal government and other banks. It's worth noting that the department comprises four
divisions; Securities, Deposit Accounts Department, the public debts department, and the public accounts department.



Currency Management - The department forecasts the long-term currency department. It also allocates and indebts currency notes to several issue department branches while accounting for the
storage facilities and demand patterns; the chief officer leads the department.



Industrial Credit Department - The department is tasked with administering credit guarantee schemes for small-scale corporations.



Non-banking companies - The department controls, administers, and regulates deposits made by non-banking corporations.



Issue Department - This department ensures efficient and proper management of contentious issues.



Economic policy and analysis department - The department reviews banking and financial conditions in Saudi Arabia and performs economic research.



Exchange Control Department - They are tasked with managing forex transactions and maintaining the stability of exchange rates.



Training Establishments - Riyad Bank has established three training institutions for training staff in different banking sectors.



Inspection Department - The officials inspect the bank's departments and offices.



Legal Department - The officials offer legal advice to the bank.



Budgetary Control and expenditure department - The department is tasked with monitoring the expenditures of different departments and preparing Riyad Banks' budgets. The financial
controller leads it.



Documentation and Central Records center - The department is tasked with preserving non-recurrent bank records.



Department of Personnel and administration - The department is in charge of personnel policies such as wage structuring, service conditions, appeals, discipline, transfers, promotions,
placements, training, and recruitment.

Internship Activities

Here are some of the tasks my supervisor oversaw me do at the department;


Data Visualization



Data Preparation



Visual Analysis



Statistical Analysis



Querying



Descriptive Analytics



Performance Metrics and Benchmarking



Reporting



Data Mining

Marketing Standards and Principles Used in Riyad Bank


Several marketing standards and principles were applied at Riyad bank. Some of the principles used included;
relationship management, evidence-based decision making, improvement, process approach, leadership, customer focus,
and customer engagement.



Riyad Bank also applied quality management principles in its daily operations. Some of the management's principles
included; customer focus, effective leadership, client engagement, process approach, improvement, evidence-based
decision making, and relationship management.



The bank staff prioritizes improvement. The management ensured progress by training and educating staff and interns
on ways to run essential quality management tools.

Telecommunication Technologies Used In Riyad Bank

❖ The bank uses a banking robot. It's worth noting

Quality Planning and Control Activities in
Riyad Bank


Riyad bank applies several quality control and

that the bank launched the first banking robot,

planning measures to safeguard assets, encourage

"Riyad'', in 2018 which facilitates interaction

adherence to accounting policies, promote operational
efficiency, and check on the reliability and accuracy

with clients and helps respond to their queries.
❖ Riyad Bank also uses the point of sale
technology as a marketing campaign. The bank

of the accounting data.


The management has set internal preventative control
measures to reduce frauds and errors before they
happen. Some of the preventive controls implemented

supports point of sale transactions whereby

by Riyad Bank's management include employee

clients pay online or offline to purchase goods or

training on PRO3 to increase their knowledge,
training, physical control over assets such as placing

services from sellers
locks on doors, ...

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