Science
HCS131 Phoenix Importance of Effective Communication Paper

HCS131

University of Phoenix

Question Description

Directions for paper #1

Read the three scenarios provided.

Create a new Microsoft® Word document to answer the prompts after each scenario.

Read the three scenarios provided.

Answer the prompts after each scenario.

Scenario 1:

Justin is a front office assistant at a local physician’s office. It was a busy day at the office, and Justin was consumed by patients and their needs. While helping a patient, Sarah, the other front office assistant calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day Justin is frustrated that he had to stop working with his patient to explain a process to Sarah that he has explained a dozen times already. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained.

Write a 175- to 260-word response to the following prompts:

Explain whether Justin’s choice of communication in this situation is appropriate or inappropriate.

Explain the ramifications of using social media as an outlet for voicing his frustrations about Sarah.

Provide an example of an appropriate communication method that should have been used in this situation.

o Consider the appropriate personnel that should receive these communications.

Scenario 2:

Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple coworkers throughout the day, but today she received the following email from Sean:

Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED to as soon as possible TODAY so that I can finish the final report.

Thanks, Sean

Write a 175- to 260-word response to the following prompts:

Explain how Jana might perceive the tone of this email.

o Would she feel that Sean is yelling at her or angry?

o Would she feel that Sean is expressing urgency in the matter?

Based on your discussion above, do you perceive Sean’s tone to be appropriate or inappropriate?

As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email.

Scenario 3:

Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciates her words instead of speaking louder.

Write a 175- to 260-word response to the following prompts.

Explain whether or not the office assistant reacted appropriately to Robert’s request.

Explain the role perception and age of the patient played in this scenario.



Directions for paper # 2 (has 2 parts)

part 1

Note: You must complete this assignment prior to working on the Importance of Communication Part 2 assignment.

Read the scenario provided.

Write a 350- to 525-word paper that discusses the principles of communication presented in the scenario.

  • Describe verbal and nonverbal cues from the scenario.
  • Based on the description of each group member, speculate about how well this group will collaborate.
  • How can verbal and nonverbal communication be perceived as defensive?
    • How can this affect relationships in the workplace?
    Cite at least 1 peer-reviewed, scholarly, or similar reference.Format your assignment according to APA guidelines.
    Communication ScenarioA group of colleagues is meeting to discuss how to market a health care product.Prior to the in-person meeting, several ideas were developed and shared via email with the group.The group was asked to review the ideas and bring their thoughts and feedback to the meeting.Email:The email sent out to the group is provided below: Dear Colleagues, As you know, we are in the final stages of launching a new product. We are now seeking ways to market the product to the public. I have received a few ideas and wanted to share them with the group prior to our face-to-face meeting.Ice cream social to familiarize the product with staff and internal partnersShort video describing the product and how the public should use itSocial media campaign to increase knowledge of the productCommercial introducing the productSharing information about the product via word of mouthAs you can see, we have some good ideas to kick off our meeting, but we need to develop a great marketing plan. Please come prepared to discuss these and any additional ideas you may have. Looking forward to our meeting. Best, GailIn-Person Meeting:A week later, the group meets to discuss their ideas and feedback. The group consists of:Gail is the meeting organizer and the group lead on the project. She is very detail oriented as well asfocused and effectively communicates. Larry is the least attentive of the group and less vocal. He wants to get the work done with minimal discussion. Robert is very opinionated but has trouble communicating effectively and uses body language quite often. Melissa is quiet, shy, and has amazing ideas but often has difficulty expressing herself.


    Part 2As the meeting drew to a close, it was clear that the members still did not agree on the marketing plan addressed. Robert in particular was frustrated by the end of the meeting and told the group that they can just work it out on their own. The group leader asked that the other members create their own marketing plan to bring back to the group at a later date.Write a 350- to 525-word paper that discusses important collaborative skills and the significance of effective communication when working in groups. Include the following:
    • Describe collaborative skills you would use to create a more positive atmosphere.
    • Explain the importance of effective communication and the drawbacks of ineffective communication used in this scenario.
      • Consider the email and face-to-face meeting.
    • Explain the role active listening could have played in this scenario.

    Cite at least 1 peer-reviewed, scholarly, or similar reference.Format your assignment according to APA guidelines.Communication ScenarioA group of colleagues is meeting to discuss how to market a health care product. Prior to the in-person meeting, several ideas were developed and shared via email with the group. The group was asked to review the ideas and bring their thoughts and feedback to the meeting.Email:The email sent out to the group is provided below: Dear Colleagues, As you know, we are in the final stages of launching a new product. We are now seeking ways to market the product to the public. I have received a few ideas and wanted to share them with the group prior to our face-to-face meeting.
    Ice cream social to familiarize the product with staff and internal partners
    Short video describing the product and how the public should use it
    Social media campaign to increase knowledge of the product
    Commercial introducing the product
    Sharing information about the product via word of mouth
    As you can see, we have some good ideas to kick off our meeting, but we need to develop a great marketing plan. Please come prepared to discuss these and any additional ideas you may have. Looking forward to our meeting. Best, GailIn-Person Meeting:A week later, the group meets to discuss their ideas and feedback. The group consists of:
    Gail is the meeting organizer and the group lead on the project. She is very detail oriented as well asfocused and effectively communicates.
    Larry is the least attentive of the group and less vocal. He wants to get the work done with minimal discussion.
    Robert is very opinionated but has trouble communicating effectively and uses body language quite often.
    Melissa is quiet, shy, and has amazing ideas but often has difficulty expressing herself.

Final Answer

Attached.

1

Running head: COMMUNICATION

Communication
Institution:
Date:

COMMUNICATION

2

Communication is important in every business setting. To carry out processes effectively,
there must be proper channels of communication. This enhances the way employees relate to
each other as well as employer-employee relationship. This paper will therefore, explore
communication from different contexts as given in the scenarios.
PAPER #1
Scenario 1:
From the first scenario, Justin chose the wrong way of communicating to Sarah. In fact,
that is against the rules of work in any organization. Taking to social media to express his
frustration was not going to help him feel any better nor was it going to help Sarah in the future.
The consequences of using social media to express frustrations are bad. For example, other
parties will understand that he does not have work ethics. Further, this only worsens his
relationship with Sarah because she will think that Justin decided to use social media to
embarrass her. A good communication channel in this situation would have solved the problem
amicably. Justin should have called Sarah to his office later after work and talked out about the
issue (Mackenzie, 2010). Through this, it would have been easy for Sarah to understand how she
is expected to conduct the process next time. The front office manager is supposed to be the one
to receive the communication between the two. Presenting the matter to the front office manager
after discussing the issue will be good as there will be an agreement between the two parties.
Scenario 2:
Jana may not receive the tone of the email in a right way. This is because of the use of
caps. In fact, chances are Jana will have the perception that Sean is commanding her and that he
does not respect her at all. She will feel that Sean is angry at her for not submitting the report

COMMUNICATION

3

which may affect her relationship with Sean....

shellyt (18189)
New York University

Anonymous
Thanks for the help.

Anonymous
Outstanding. Studypool always delivers quality work.

Anonymous
Tutor was very helpful and took the time to explain concepts to me. Very responsive, managed to get replies within the hour.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4
Similar Questions
Related Tags

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors