In this Assignment, you will identify instances of
effective and ineffective communication in terms of effective listening.
Review Wood, Chapter 6, and the Prepare section.
Wood presents three Guidelines for Effectively Listening
that summarize the concepts in Chapter 6:
mindful involves paying complete attention to what is happening in an
interaction without imposing your own thoughts, feelings, or judgments.
listening appropriately requires knowing your purpose for listening, the
context, and the needs and circumstances of the person to whom you are
listening. Wood discusses three reasons for listening: for pleasure, for
information, and to support others. The textbook details the attitudes and
skills required for each (pp. 156–160).
actively means investing the effort needed to apply effective listening
skills and to become an active partner in reaching mutual understanding.
Perform: Assignment (100 points) CM206-3: Analyze what
constitutes effective interpersonal communication in diverse contexts.
In this Perform activity, you will respond to 5
open-ended questions about a video scenario.
You will submit your completed work to your instructor
via the Dropbox.
NOTE: When citing the textbook, use APA style as
Wood, J. (2010). Interpersonal
communication: Everyday encounters. Boston, MA: Wadsworth.
View the transcript, Alan
O’Connor, Manager http://extmedia.kaplan.edu/artsSCi/CM206/CM206_1404C/CM206_Unit_6_Video_Transcript.pdf
concepts in Unit 6 as you respond to the questions on effective listening
the interaction does it seem to you that Alan is actively listening? Why
or why not?
how Alan’s opening thoughts on his job, narrated in the video, affect his
approach to the performance reviews. Does Alan’s view of his job foster a
negative or positive work atmosphere with his employees? Explain.
might issues of diversity and multiculturalism impact Alan’s listening
skills? How might this impact his organization?
the effective listening guidelines in the text, make three suggestions
that would allow Alan to fulfill his responsibility to provide employees
with critical feedback about performance and to establish a supportive
suggestions would you give Alan about how to start interviews in ways that
establish a supportive environment for interaction?
Preparing your Project
this project, you are answering the questions, not writing a traditional
paper. You can copy the questions listed above into a Word document and
then add your answers.
answers should be composed in complete sentences and paragraphs, and the
entire project should be a total of 500 to 600 words, or about 2 pages.
1-inch margins on all sides of the document.
a 12-point font such as Times New Roman or Arial.
you cite references (such as the text), you need to provide the source information.
project should demonstrate careful proofreading.