Must be original, no plagiarism. Must have references and be marked in the body of the work. No Wikipedia
S-TLC system for responding to conflict teaches us to stop, think, listen,
and communicate. For this discussion, read the scenario below. Put
yourself in the role of Maria and apply the S-TLC system to help her respond to
the conflict appropriately. Be sure to thoroughly analyze the conflict and
identify what Maria's goals should be. Include the use of I-statements to help
Maria communicate with her boss. Must be 250 - 300 words in length.
Maria is an account assistant for mid-sized company with three offices in the
region. She has worked in this position for almost six years. During this time
she has worked for several account managers that have left the organization or
has moved to different departments. Maria has developed a very good working
relationship with many of the external customers and has developed into the
"go-to" person at the office for customer information. Due to the
slow economy, sales have been down and the senior executives have decided to
consolidate the three local offices. Senior management consulted with Maria's
manager, but not with Maria, when gathering information to make the changes.
One of the results that came from this reorganization included several changes
to Maria's job description and how customer accounts were going to be handled.
Maria was not happy with these changes and felt that the changes could also
have a negative impact on the customer relationships that have been formed. She
wants to share her frustrations about these new changes.