Importance of Teams

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Health Medical

Description

Resources: The five-step planning process covered in the course and the Sample Business Proposal example

Consider the following scenario:

As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

Using the Sample Proposal Template example, write a 700- to 1,050-word proposal.

Address the following in your proposal:

  • Explain why teams are essential in a health care organization.
  • Explain how other industries use teams.
    • How are they used in other industries, such as aviation, auto racing, or the military?
    • What best practices from other industries could be applied in the health care industry?
  • Explain strategies you will use to create an effective team that can help you improve efficiency and customer service in your department.
  • Explain organizational processes that will impact or influence the decision making process to improve efficiency and customer service.
  • Explain what resources or tools can be offered to your staff to help with efficiency and customer service using the additional funds available.

Cite 3 references to support your position. One reference may be the course textbook.

Format your proposal according to APA guidelines.

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Explanation & Answer

Hello, Please let me know if you want me to add or edit anything.Thanks

Running head: IMPORTANCE OF TEAMS

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Name
Importance of Teams
Course
Instructor
Date

Importance Of Teams

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Importance of Teams
Introduction
In the given scenario, the team has been assigned with a task to plan upgrades for
increasing efficacy by using the process of five-step planning, deprived of the capability of
hiring more workers. In the ever-expanding healthcare industry, customer satisfaction is one
most significant measures of success, and while there are a number of dissimilar planning
methods, the five-step process is typical to use in a number of other industries similar to the
healthcare industry. The steps include the following and are repeatable until the desired effect is
achieved; identifying the problem, Generating Courses of Action, Selecting a Course,
Implementing the plan, and assessing the results. The correct combination of technology and
staff productivity in conjunction with increased customer satisfaction is a unique recipe that will
require trial and error to master.
One of the biggest key components working in a busy call center that has to deal with
health care is always making sure that everybody works together as a team to help each other
with questions about call...


Anonymous
Really helpful material, saved me a great deal of time.

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