CT 9: ORGANIZATION CULTURE Without adding value or judgment, what are some examples that explain how employees are supposed to act at Bridgewater? Observable artifacts = Manifestations of culture that we can see and hear Espoused Values = Statements of values & beliefs Underlying assumptions = Taken-forgranted beliefs Espoused Values = Statements of values & beliefs vs. Enacted Values = Values that are actually being acted out “Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.” – Lencioni, 2002 CULTURE STRENGTH Consensus CONSENSUS Effects of a strong culture… Some common benefits: • Facilitates desired behaviors • Leads to differentiation • Associated with employee identification • Creates stability & predictability in the organization Some common problems: • Attracts/retains similar people • Limits diversity of thought • Can create extreme behavior • Makes adapting hard Would you want to work there (focusing on the company, not the “job”)? What are the characteristics of someone who would be a good organizational fit? Attraction-selection-attrition (ASA) model… Attraction, then Selection Then Attrition Fish color = Life experiences (e.g., age, nationality); Work experiences (e.g., industry, school) … leads to a more homogeneous workforce over time From Reply All podcast Attraction-selection-attrition (ASA) model Strong cultures often become places where everyone ‘keeps the ketchup in the same place’ Effects of a strong culture… Some common benefits: • Facilitates desired behaviors • Leads to differentiation • Associated with employee identification • Creates stability & predictability in the organization Some common problems: • Attracts/retains similar people • Limits diversity of thought • Can create extreme behavior • Makes adapting hard Effects of a strong culture… Some common benefits: • Facilitates desired behaviors • Leads to differentiation • Associated with employee identification • Creates stability & predictability in the organization Some common problems: • Attracts/retains similar people • Limits diversity of thought • Can create extreme behavior • Makes adapting hard Zappos example: Effects of a strong culture… Some common benefits: • Facilitates desired behaviors • Leads to differentiation • Associated with employee identification • Creates stability & predictability in the organization Some common problems: • Attracts/retains similar people • Limits diversity of thought • Can create extreme behavior • Makes adapting hard Subcultures: a way of working that is shared by a distinct subset of organization members Finding person-organization fit (P-O Fit) Organizational culture Match - Person - Including knowledge, skills, abilities, and motivations Impacts - Attraction Performance Retention Satisfaction And more!
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