‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Assignment 2 Communication Management (MGT 421) Due Date: 6/8/2022 @ 23:59 Course Name: Communication Management Student’s Name: Course Code: MGT421 Student’s ID Number: Semester: Summer Semester CRN: Academic Year:2021-22-Summer For Instructor’s Use only Instructor’s Name: Students’ Grade: /15 Level of Marks: High/Middle/Low General Instructions – PLEASE READ THEM CAREFULLY • • • • • • • • The Assignment must be submitted on Blackboard (WORD format only) via allocated folder. Assignments submitted through email will not be accepted. Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page. Students must mention question number clearly in their answer. Late submission will NOT be accepted. Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). Submissions without this cover page will NOT be accepted. Learning Outcomes: 1. Communicate better, knowing that good communicators make better managers and that communication is a dynamic process basic to individuals and organizational life. 2. Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology. 3. Analyze effective business letters, memorandums, and case studies. Assignment Question(s): Part1: Writing Exercise 1. In the role of a senior decision-maker in your business, write an announcement for your employees on one of the following subjects: (5 Marks) a. On-site smoking b. Changes in working hours c. Overtime d. Or early retirement. 2. Write a bad-news message to your customer informing him/her that their claim was rejected. (2.5 Marks) 3. Consider firing one of your employees. What communication channel would you choose to inform him/her about your decision and why? (2.5 Marks) Part 2: Critical Thinking Here is a portion of an online forum about a company’s performance review system: (1) Jackson: Our current performance review system really isn’t working well. Can you all share your major concerns with the current annual system and share what you view as the benefits of a quarterly review system? (2) Cynthia: It really doesn’t matter what we think about the review system. Management won’t listen to us anyway. (3) Erin: Do any of you know when the next team meeting is? I have it on my calendar for next Monday but that’s Labor Day. Pretty sure that’s not right. (4) Nigel: Whether our reviews are annual, quarterly, daily, or hourly, we never get evaluated fairly, especially in our department. Wayne has his favorites. (5) Vilma: I don’t think we should change anything. I think our human resource team is all knowing and has created a perfect system. I’m motivated to improve my behavior every single time I get my annual review back. It’s always the happiest day of the year! Of course, if we had a quarterly system, we could have four happy days per year. Food for thought. Read the sample forum and answer the following questions: a. b. c. d. e. What is the primary problem with section 2 of the forum? (1 Mark) What is the primary problem with section 3 of the forum? (1 Mark) What is the primary problem with section 4 of the forum? (1 Mark) What is the primary problem with section 5 of the forum? (1 Mark) How to turn this forum into an effective one? (1 Mark) Answers 1. Answer2. Answer3. Answer-
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