المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Internship Periodic Report | No 1
Start Date: ___/___/___
End Date: ___/___/___
Student’s Name:
Student’s ID Number:
Training Organization:
Trainee department:
Trainee Supervisor Name:
Faculty Member:
Course:
CRN:
Semester:
Academic Year/Semester:
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
PAGE 1 OUT OF 3
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
(Report Components)
What are the activities and tasks given to you during this
week?
Task(s)
What skills did you learn through the week?
New skill(s)
How many meetings did you attend?
Meeting(s)
What are the difficulties you had this week?
Difficulty/ Challenge(s)
How did you overcome these difficulties?
What did you learn from completing the tasks
Learning
What did you want to learn more?
PAGE 2 OUT OF 3
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
College of Administrative and Financial Sciences
*Note:
1. This report is a summary of the training activities performed in one week.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: ____________________________
Signature: ___________________________
PAGE 3 OUT OF 3
-
I'm working as Card Portfolio manager in NeoLeap company under urpay Brand.
o Currently we have VISA prepaid card
The following is my responsibilities that approved by the university:
o Provide monthly dashboard reports to the management, the report should
contain ( portfolio performance, overall usage, usage by merchants, country,
and channels) and provide a recommendation to enhance and improve the
performance.
o Monitor product's Campaigns performance and put action plans if any. In
addition, identify the profitability of the campaign
What are the activities and tasks given to you during this week?
-
Task(s)
Based on the top management request, I have prepared analysis
for downgraded interchange of merchant's categories which
impact our card product since we are offering instant 1%
cashback for cardholders, the analysis that required from me
was to identify how much the net cost that will impact us from
the beginning of the product until end of 2022, and provide a
recommendation based on the figures that identified. The
analysis shows the net cost (interchange – cashback cost) that
we are in negative position since the input was only for
downgraded merchants. However, if we include all type of
categories, the result will show that there is a revenue because
customer keep using his/her card in multiple merchants that are
not downgraded, I have provided multiple examples along with
the overall interchange and total cashback cost for each month.
- I have prepared a P&L report along with projection for the
remaining months which include the following items:
o Interchange (revenue)
o Card issuance fees (revenue)
o Markup (Revenue)
o Processing fees (Cost)
o Apple Pay fees (cost)
o Fraud monitoring (cost)
o Cashback (cost)
• After completing a month of zero markup campaign, I have
reviewed the performance and I have noticed the following
results have been obtained, and still the campaign ongoing:
✓ On a daily basis, cardholder spending has increased by
118%.
✓ The average number of transactions increased by 119%
✓ Consumer acquisition has increased by 60%.
I have shared the above analysis along with chart explaining the
performance to the top management and they are very happy with the
result because this will help us to encourage the customer to keep using
their card which will increase the profitability of the product
What skills did you learn through the week?
New
skill(s)
I learned that even there is some activates that has cost more
that its benefit for the organization, however, it's getting a
revenue from other services that performed by customers. In
other word, customer satisfaction and loyalty will drive the
product to be more profitable
How many meetings did you attend?
Meeting(s)
-
I have attended two meetings:
A weekly meeting for our department to address business and
portfolio
Marketing and portfolio in order to review zero markup
performance and take an action that needed to continue keep
the trend increase.
What are the difficulties you had this week?
Difficulty/
Challenge(
s)
The deadline to submit the analysis were very tie.
How did you overcome these difficulties?
-
I have asked for support from IT support team to provide
the needed reports urgently.
What did you learn from completing the tasks
-
Always use the correct channels to support you in the
urgent situation.
Team works always fast and accurate than working alone.
Learning
What did you want to learn more?
-
I want to learn more about build a success strategy of product
and portfolio
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Internship Periodic Report | No 2
Start Date: ___/___/___
End Date: ___/___/___
Student’s Name:
Student’s ID Number:
Training Organization:
Trainee department:
Trainee Supervisor Name:
Faculty Member:
Course: FIN-408
CRN:
Semester: Summer
Academic Year/Semester: 2022
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
PAGE 1 OUT OF 4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
(Report Components)
What are the activities and tasks given to you during this week?
• Because we launched our first product this year, I had to account
for the significant increase in month-to-month comparisons.
Over the next five years, my estimates include income, costs,
international and domestic spending, and total card deposits.
• After gaining approval from management for zero Markup
Campaign, I was mandated with the responsibility of actively
monitoring the campaign's efficacy and collaborating with the
marketing team to keep it promoted on social media channels.
After more than 20 days of campaigning, the following results
have been obtained, and still the campaign ongoing:
✓ On a daily basis, cardholder spending has increased by
80%.
✓ Consumer acquisition has increased by 45%.
Task(s)
•
To develop a product KPI, I collaborated closely with the
Finance team to begin drafting the Card Business budget, which
was based on actual statistics from the previous six months and
an estimate for the remaining six months of 2022. These data,
as well as a prediction for the rest of the year, formed the basis
of the budget. The budget submitted for committee evaluation
and approval.
PAGE 2 OUT OF 4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
What skills did you learn through the week?
New skill(s)
I discovered that each department has its point of view and needs, which
may conflict with ours as a company; as a result, there are times when
we need to be more diplomatic with one another and support one
another to reap the benefits of the cooperation and satisfy all aspects of
the organization.
How many meetings did you attend?
I've attended three different meetings.
•
Meeting(s)
•
•
A weekly meeting for our department to address business and
portfolio
Concerns.
The Marketing and Portfolio team meeting to entrusted with
discovering the next investment opportunity and determining
how we can design such offers and campaigns to increase
performance and acquisition levels.
The Data team and the Portfolio team meeting as they are in
charge of defining the essential data and sources to be used to
create a budget for the year 2023.
What are the difficulties you had this week?
I had difficulty coming up with the methodology for developing the
2023 budget, taking into consideration the product's introduction in
2022
Difficulty/
Challenge(s)
PAGE 3 OUT OF 4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
How did you overcome these difficulties?
I asked a consultant from our scheme partner (VISA), as they assisted
me in developing the expected performance of our product, and we
created a structure to compute the projected revenues and costs based
on their expectations. I also sought advice from the finance department
to help me deal with the difficulties.
What did you learn from completing the tasks
It is not bad to seek help and support, and one should always attempt to
learn from others.
Provide aid and support while remaining positive in facing obstacles
and problems.
Learning
What did you want to learn more?
I'd want to learn about the proper and acceptable approach for creating
the entire budget, including indirect expenses. Also, I want to learn the
management skills and how to be a more motivating leader for the team.
*Note:
1. This report is a summary of the training activities performed in one week.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: ____________________________
Sulaiman S Alhathoor
Signature: ___________________________
PAGE 4 OUT OF 4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Internship Periodic Report | No 1
Start Date: ___/___/___
End Date: ___/___/___
Student’s Name: Sula
Student’s ID Number:
Training Organization:
Trainee department:
Trainee Supervisor Name:
Faculty Member:
Course:
CRN: 50673
Semester: Summer
Academic Year/Semester: 2022
(Instructions)
➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder.
➢ Email submission will not be accepted.
➢ Your work should be clearly and completely presented; marks may be reduced for poor
presentation. This includes filling your information on the cover page.
➢ Assignment will be evaluated through BB Safe Assign tool.
➢ Late submission will result in ZERO marks being awarded.
➢ This work should be your own, copying from students or other resources will result in ZERO
marks.
➢ Use Times New Roman font 12 for all your answers.
PAGE 1 OUT OF 4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
(Report Components)
Task(s)
New skill(s)
Meeting(s)
Difficulty/ Challenge(s)
What are the activities and tasks given to you during this
week?
I am responsible for reviewing the monthly P&L of our VISA
prepaid card products. I will be required to perform the following
duties:
- Reviewing products performance ( Usage, Activation, Quality)
and identifying opportunities for improvement.
- Preparing a monthly P&L report that should include all relevant
information such as total transactions processed in a given period;
total number of transactions processed over a given period; total
number of transactions processed per category; total amount paid
by customers during a given period; total amount earned by
customers during a given period.
- Raising Recommendation to improve the performance, such as
enhancements, Campaigns, products.
What skills did you learn through the week?
I have learned that to be a good manager, I should be able to
handle my responsibilities properly and make sure that the work
is done on time. Because as a manager, you are responsible for
the performance of your subordinates. I also learned that it is good
to be patient, because we should not always rush and make things
happen in a hurry. Also, I have learned that actual figures and facts
always give an imagination of the current and future performance
and it can be used to build any campaigns or services that needed.
How many meetings did you attend?
I attended all activities related to my job, including training
sessions with Finance department to start the exercise for 2023
Budget. Generally, I attended a total of 5 meetings.
What are the difficulties you had this week?
I am working as Card Portfolio manager in NeoLeap company
under urpay Brand. As part of my role, I am responsible for
monitoring card product performance and identify opportunities
and weakness to improve. in addition, I'm responsible of my team
performance as manager and it's my duty to ensure that they are
improving their skills.
PAGE 2 OUT OF 4
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
College of Administrative and Financial Sciences
I recently had an issue with one of my team members who has
been on extended leave. He is a senior specialist member of our
team, so I had to step in and ensure that he was still doing his job
while he was away. This meant that I took over some tasks that he
used to do, such as reviewing products performance and
identifying what were the difficulties we faced this week.
Learning
The biggest challenge that I faced two handle multiple tasks and
to convince the management about my recommendation to be
implement during the summer, which is Zero Markup for
international spend as campaign.
How did you overcome these difficulties?
- I managed myself and prepared time and schedule in order
to support my team member to complete the required
reports
- For the recommended campaigns, I have prepared the
current situation of product performance and then I made
scan in the market to show the management that most of
competitor and banks are marketing such summer and
traveling offers. In addition, I provided analysis of our
performance along with current P&L and along with the
expected usage after implementing the campaign and I
have also expected that we can acquire more traveler
segments due to that offer, which also considered as
investment for the company because acquisition will help
us to increase the usage not only for cards but also for
other services within the company
What did you learn from completing the tasks
- I learned how to manage my time effectively. I also
learned how to be more professional by completing my
job on time and meeting deadlines.
- With my job, I have learned that I have to be very careful
in my work and also I need to be patient.
- I can understand that card portfolio managers also have a
lot of responsibility and they need to work hard to fulfill
their mission.
- I also learned that using actual financial figures will be
support my recommendations as it's transelate the current
situation
PAGE 3 OUT OF 4
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
What did you want to learn more?
- I want to learn about the tools that we are going to use for
preparing the budget.
- Also I would like to learn the proper way to build a
projection for any new products that has no previous
history.
- Learning more about investing on products through
marketing campaigns.
*Note:
1. This report is a summary of the training activities performed in one week.
2. You may attach additional pages if needed. And student can attach any extra note to this form.
Name: ____________________________
Signature: ___________________________
PAGE 4 OUT OF 4
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