‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Internship Periodic Report | No 1 Start Date: ___/___/___ End Date: ___/___/___ Student’s Name: Student’s ID Number: Training Organization: Trainee department: Trainee Supervisor Name: Faculty Member: Course: CRN: Semester: Academic Year/Semester: (Instructions) ➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder. ➢ Email submission will not be accepted. ➢ Your work should be clearly and completely presented; marks may be reduced for poor presentation. This includes filling your information on the cover page. ➢ Assignment will be evaluated through BB Safe Assign tool. ➢ Late submission will result in ZERO marks being awarded. ➢ This work should be your own, copying from students or other resources will result in ZERO marks. ➢ Use Times New Roman font 12 for all your answers. PAGE 1 OUT OF 3 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences (Report Components) What are the activities and tasks given to you during this week? Task(s) What skills did you learn through the week? New skill(s) How many meetings did you attend? Meeting(s) What are the difficulties you had this week? Difficulty/ Challenge(s) How did you overcome these difficulties? What did you learn from completing the tasks Learning What did you want to learn more? PAGE 2 OUT OF 3 Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ College of Administrative and Financial Sciences *Note: 1. This report is a summary of the training activities performed in one week. 2. You may attach additional pages if needed. And student can attach any extra note to this form. Name: ____________________________ Signature: ___________________________ PAGE 3 OUT OF 3 - I'm working as Card Portfolio manager in NeoLeap company under urpay Brand. o Currently we have VISA prepaid card The following is my responsibilities that approved by the university: o Provide monthly dashboard reports to the management, the report should contain ( portfolio performance, overall usage, usage by merchants, country, and channels) and provide a recommendation to enhance and improve the performance. o Monitor product's Campaigns performance and put action plans if any. In addition, identify the profitability of the campaign What are the activities and tasks given to you during this week? - Task(s) Based on the top management request, I have prepared analysis for downgraded interchange of merchant's categories which impact our card product since we are offering instant 1% cashback for cardholders, the analysis that required from me was to identify how much the net cost that will impact us from the beginning of the product until end of 2022, and provide a recommendation based on the figures that identified. The analysis shows the net cost (interchange – cashback cost) that we are in negative position since the input was only for downgraded merchants. However, if we include all type of categories, the result will show that there is a revenue because customer keep using his/her card in multiple merchants that are not downgraded, I have provided multiple examples along with the overall interchange and total cashback cost for each month. - I have prepared a P&L report along with projection for the remaining months which include the following items: o Interchange (revenue) o Card issuance fees (revenue) o Markup (Revenue) o Processing fees (Cost) o Apple Pay fees (cost) o Fraud monitoring (cost) o Cashback (cost) • After completing a month of zero markup campaign, I have reviewed the performance and I have noticed the following results have been obtained, and still the campaign ongoing: ✓ On a daily basis, cardholder spending has increased by 118%. ✓ The average number of transactions increased by 119% ✓ Consumer acquisition has increased by 60%. I have shared the above analysis along with chart explaining the performance to the top management and they are very happy with the result because this will help us to encourage the customer to keep using their card which will increase the profitability of the product What skills did you learn through the week? New skill(s) I learned that even there is some activates that has cost more that its benefit for the organization, however, it's getting a revenue from other services that performed by customers. In other word, customer satisfaction and loyalty will drive the product to be more profitable How many meetings did you attend? Meeting(s) - I have attended two meetings: A weekly meeting for our department to address business and portfolio Marketing and portfolio in order to review zero markup performance and take an action that needed to continue keep the trend increase. What are the difficulties you had this week? Difficulty/ Challenge( s) The deadline to submit the analysis were very tie. How did you overcome these difficulties? - I have asked for support from IT support team to provide the needed reports urgently. What did you learn from completing the tasks - Always use the correct channels to support you in the urgent situation. Team works always fast and accurate than working alone. Learning What did you want to learn more? - I want to learn more about build a success strategy of product and portfolio ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Internship Periodic Report | No 2 Start Date: ___/___/___ End Date: ___/___/___ Student’s Name: Student’s ID Number: Training Organization: Trainee department: Trainee Supervisor Name: Faculty Member: Course: FIN-408 CRN: Semester: Summer Academic Year/Semester: 2022 (Instructions) ➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder. ➢ Email submission will not be accepted. ➢ Your work should be clearly and completely presented; marks may be reduced for poor presentation. This includes filling your information on the cover page. ➢ Assignment will be evaluated through BB Safe Assign tool. ➢ Late submission will result in ZERO marks being awarded. ➢ This work should be your own, copying from students or other resources will result in ZERO marks. ➢ Use Times New Roman font 12 for all your answers. PAGE 1 OUT OF 4 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences (Report Components) What are the activities and tasks given to you during this week? • Because we launched our first product this year, I had to account for the significant increase in month-to-month comparisons. Over the next five years, my estimates include income, costs, international and domestic spending, and total card deposits. • After gaining approval from management for zero Markup Campaign, I was mandated with the responsibility of actively monitoring the campaign's efficacy and collaborating with the marketing team to keep it promoted on social media channels. After more than 20 days of campaigning, the following results have been obtained, and still the campaign ongoing: ✓ On a daily basis, cardholder spending has increased by 80%. ✓ Consumer acquisition has increased by 45%. Task(s) • To develop a product KPI, I collaborated closely with the Finance team to begin drafting the Card Business budget, which was based on actual statistics from the previous six months and an estimate for the remaining six months of 2022. These data, as well as a prediction for the rest of the year, formed the basis of the budget. The budget submitted for committee evaluation and approval. PAGE 2 OUT OF 4 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences What skills did you learn through the week? New skill(s) I discovered that each department has its point of view and needs, which may conflict with ours as a company; as a result, there are times when we need to be more diplomatic with one another and support one another to reap the benefits of the cooperation and satisfy all aspects of the organization. How many meetings did you attend? I've attended three different meetings. • Meeting(s) • • A weekly meeting for our department to address business and portfolio Concerns. The Marketing and Portfolio team meeting to entrusted with discovering the next investment opportunity and determining how we can design such offers and campaigns to increase performance and acquisition levels. The Data team and the Portfolio team meeting as they are in charge of defining the essential data and sources to be used to create a budget for the year 2023. What are the difficulties you had this week? I had difficulty coming up with the methodology for developing the 2023 budget, taking into consideration the product's introduction in 2022 Difficulty/ Challenge(s) PAGE 3 OUT OF 4 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences How did you overcome these difficulties? I asked a consultant from our scheme partner (VISA), as they assisted me in developing the expected performance of our product, and we created a structure to compute the projected revenues and costs based on their expectations. I also sought advice from the finance department to help me deal with the difficulties. What did you learn from completing the tasks It is not bad to seek help and support, and one should always attempt to learn from others. Provide aid and support while remaining positive in facing obstacles and problems. Learning What did you want to learn more? I'd want to learn about the proper and acceptable approach for creating the entire budget, including indirect expenses. Also, I want to learn the management skills and how to be a more motivating leader for the team. *Note: 1. This report is a summary of the training activities performed in one week. 2. You may attach additional pages if needed. And student can attach any extra note to this form. Name: ____________________________ Sulaiman S Alhathoor Signature: ___________________________ PAGE 4 OUT OF 4 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Internship Periodic Report | No 1 Start Date: ___/___/___ End Date: ___/___/___ Student’s Name: Sula Student’s ID Number: Training Organization: Trainee department: Trainee Supervisor Name: Faculty Member: Course: CRN: 50673 Semester: Summer Academic Year/Semester: 2022 (Instructions) ➢ This report must be submitted on Blackboard (WORD format only) via the allocated folder. ➢ Email submission will not be accepted. ➢ Your work should be clearly and completely presented; marks may be reduced for poor presentation. This includes filling your information on the cover page. ➢ Assignment will be evaluated through BB Safe Assign tool. ➢ Late submission will result in ZERO marks being awarded. ➢ This work should be your own, copying from students or other resources will result in ZERO marks. ➢ Use Times New Roman font 12 for all your answers. PAGE 1 OUT OF 4 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences (Report Components) Task(s) New skill(s) Meeting(s) Difficulty/ Challenge(s) What are the activities and tasks given to you during this week? I am responsible for reviewing the monthly P&L of our VISA prepaid card products. I will be required to perform the following duties: - Reviewing products performance ( Usage, Activation, Quality) and identifying opportunities for improvement. - Preparing a monthly P&L report that should include all relevant information such as total transactions processed in a given period; total number of transactions processed over a given period; total number of transactions processed per category; total amount paid by customers during a given period; total amount earned by customers during a given period. - Raising Recommendation to improve the performance, such as enhancements, Campaigns, products. What skills did you learn through the week? I have learned that to be a good manager, I should be able to handle my responsibilities properly and make sure that the work is done on time. Because as a manager, you are responsible for the performance of your subordinates. I also learned that it is good to be patient, because we should not always rush and make things happen in a hurry. Also, I have learned that actual figures and facts always give an imagination of the current and future performance and it can be used to build any campaigns or services that needed. How many meetings did you attend? I attended all activities related to my job, including training sessions with Finance department to start the exercise for 2023 Budget. Generally, I attended a total of 5 meetings. What are the difficulties you had this week? I am working as Card Portfolio manager in NeoLeap company under urpay Brand. As part of my role, I am responsible for monitoring card product performance and identify opportunities and weakness to improve. in addition, I'm responsible of my team performance as manager and it's my duty to ensure that they are improving their skills. PAGE 2 OUT OF 4 Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ College of Administrative and Financial Sciences I recently had an issue with one of my team members who has been on extended leave. He is a senior specialist member of our team, so I had to step in and ensure that he was still doing his job while he was away. This meant that I took over some tasks that he used to do, such as reviewing products performance and identifying what were the difficulties we faced this week. Learning The biggest challenge that I faced two handle multiple tasks and to convince the management about my recommendation to be implement during the summer, which is Zero Markup for international spend as campaign. How did you overcome these difficulties? - I managed myself and prepared time and schedule in order to support my team member to complete the required reports - For the recommended campaigns, I have prepared the current situation of product performance and then I made scan in the market to show the management that most of competitor and banks are marketing such summer and traveling offers. In addition, I provided analysis of our performance along with current P&L and along with the expected usage after implementing the campaign and I have also expected that we can acquire more traveler segments due to that offer, which also considered as investment for the company because acquisition will help us to increase the usage not only for cards but also for other services within the company What did you learn from completing the tasks - I learned how to manage my time effectively. I also learned how to be more professional by completing my job on time and meeting deadlines. - With my job, I have learned that I have to be very careful in my work and also I need to be patient. - I can understand that card portfolio managers also have a lot of responsibility and they need to work hard to fulfill their mission. - I also learned that using actual financial figures will be support my recommendations as it's transelate the current situation PAGE 3 OUT OF 4 ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences What did you want to learn more? - I want to learn about the tools that we are going to use for preparing the budget. - Also I would like to learn the proper way to build a projection for any new products that has no previous history. - Learning more about investing on products through marketing campaigns. *Note: 1. This report is a summary of the training activities performed in one week. 2. You may attach additional pages if needed. And student can attach any extra note to this form. Name: ____________________________ Signature: ___________________________ PAGE 4 OUT OF 4
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