Write answer for HOSP 2011 – Midterm Exam

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HOSP 2011 Online – Midterm Exam Write your answers below each question, and save the document under a new name. When you are ready to submit the midterm, attach your document to your submission. 1. Second-Tier Cities Find the website of a Convention and Visitors Bureau of a second-tier city. Answer the questions below. A. What is the name of the city? Include the link to the website. B. How easy/difficult is it for meeting planners to navigate the site in search of information about meetings? Explain. 2. Third-Party Meeting Planners Check out the website of third-party meeting planning company HelmsBriscoe http://www.helmsbriscoe.com/ A. If you were a meeting planner, what are some of the reasons you might use this company to plan your meeting for you? Use your own words. B. If you were a sales person for an independent hotel or resort, how could HelmsBriscoe help you reach clients? 3. Market Segments Compare the Association market with the corporate market. Type an “X” in the box that fits each characteristic in the chart below. Only choose Association or Corporation for each. Characteristic/Needs Association Corporation Longer lead-time Shorter duration of meetings More predictable time cycle/pattern Mandatory attendance Geographic restrictions 4. Sales and Service What is your opinion about separating sales from service? Should sales personnel be involved in servicing groups? Explain your reasoning. 5. Check-in/Check-out Explain, in your own words, ways that hotels can insure trouble-free room check-in and check-out for groups. 6. Booking outside the block What problems are caused when meeting attendees bypass the group’s housing system and book outside the block? 7. Write a group resume Greenway Tours has booked a stop at your hotel on its Spring Garden Tour through your region, which is well-known for its beautiful blossoming trees and the botanical garden in the city. Your meeting planner from Greenway is Bob Johnson, but Bob will not be accompanying the group. The tour escort is Patricia Clark. Bob negotiated a per-night room rate of $139 at your hotel, for all room types. He also negotiated a deal of one comp room per 40 rooms occupied. Other details are below. ✓ 82 guests, all in double rooms. About half want King rooms, and half want Double/Double rooms. Some are married couples, and some are just traveling with friends. Age range is 40 to 70. ✓ 1 single room for Patricia ✓ Group arrives in two buses on Friday, April 24 at about 4:00pm. Buses will need parking. ✓ Pre-registration required ✓ Luggage handling required. Bell staff to deliver guests’ bags to their rooms, and pick up on departure day. $5 per person round trip, charged to master. Bell staff not allowed to accept additional tips. ✓ Group departs Sunday, April 26 at 9:00am. ✓ They will be out on tours on Saturday from 9:00am until 9:00pm. ✓ Group dinner in a private room Friday night at 6:30pm. ✓ Group breakfast in a private room on Saturday and Sunday at 7:00am. ✓ All room and tax charges go to the master account. Banquet charges on the master account. Guests are on their own for incidentals. Your assignment: using the hotel or resort you have chosen for your project as the host hotel, and using the resume blank that starts on the next page, write the group resume for the Greenway Tours group. (The blank is set up as a table; just click in each box and type.) Group Resume Group Name: Meeting Name: Official Days/Dates: Group Contact(s): (For this exercise, you only need the name(s), not the contact info.) Hotel Contact: (Student: This is you. Put your name here.) Group Profile: Anticipated Attendance: Group Room Block: Day: Date: Block: Major Arrival Date: Estimated Time: Major Departure Date: Estimated Time: Reservation Method: Rates: Single: Double: Comp. Room Policy: Transportation: Billing Information: VIP’s: Name Departments: Front Desk: Housekeeping: Bell stand: Arrive Depart # Ppl. Room Type Billing Garage: Other information: Scheduled Functions: Day/Date/Time Function and set-up style Room Name
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Hello,Attached find the completed work. I did a thorough on the questions and am confident that you will pass you exams with an A.All the best.

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Midterm Exam
1. Second-Tier Cities
Find the website of a Convention and Visitors Bureau of a second-tier city. Answer the questions
below.
A. What is the name of the city? Include the link to the website.
Chicago
https://www.cityofchicago.org/city/en/svcs/find.html
B. How easy/difficult is it for meeting planners to navigate the site in search of information
about meetings? Explain.
The website is easy to navigate and search for information because at the top of
the website there is a menu bar that has clear buttons with specific information that when
you click on the button it will take you to the next step of information you want to the
website. There is a button that provides information about the Chicago government, a
button to provide information about Chicago, a button to provide information about
programs that are offered in Chicago and also a to show the different services that have
been offered to the people of Chicago. On the top, there is also a search engine that you
can use to search any kind of information about any meeting that has been conducted in
Chicago. I myself used the search engine tool to search for information about meetings

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conducted in Chicago and it wonderful that I got a lot of meeting information. Some of
the information about meeting that I got includes the following: The Chicago Plan
Commission, Mayor Emanuel Holds a Public Safety Cabinet Meeting Cultural Advisory
Council Meeting and much more.
2. Third-Party Meeting Planners
Check out the website of third-party meeting planning company HelmsBriscoe
http://www.helmsbriscoe.com/
A. If you were a meeting planner, what are some of the reasons you might use this company
to plan your meeting for you? Use your own words.
I would use this site to plan my meetings because it is the Global Leader in
Meeti...


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