conflict scenario and survey

User Generated

Vevf86

Health Medical

HCS131

Description

Read the following scenario.

Emma and Isabella attend the front office at an urgent care facility. They have worked together for more than five years and enjoy collaborating on projects. Their manager has asked them to work together to create a team training for effective communication in the workplace. Emma and Isabella will be responsible for creating and delivering the training to the staff at the facility. Emma feels that it is important to provide hands-on learning, while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work alone.

Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk to or work with her.

Write a 265- to 350-word paper that includes the following:

  • Describe the type of conflict illustrated in the scenario.
  • Identify strategies the manager could use to resolve the conflict between Emma and Isabella to create a supportive climate again.
  • Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella.
    • Discuss the impact it could have on the other clinic staff and the consumers who use the clinic.

Submit your assignment to the University of Phoenix Center for Writing Excellence Plagiarism Checker Turnitin® and WritePoint® powered by Grammarly®.

Include the report from Turnitin® and the report from WritePoint® with your assignment.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Format your assignment according to APA guidelines.

PAPER TWO--------------------------------------------------(attached is the survey that goes with these instructions)

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey.

Answer the prompts provided based on the Patient Satisfaction Survey Data.

Note: Remember to use the resources in the Center for Writing Excellence, Turnitin®, and WritePoint®.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Unformatted Attachment Preview

Effective Consumer Relations You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations. Review the Patient Satisfaction Survey below: Hospital Patient Satisfaction Survey Patient Satisfaction Indicator Hospital cleanliness Overall patient satisfaction with doctors Average patient wait time Overall patient satisfaction with hospital Current Performance 8.2 7.6 Goal > = 9.2 > = 9.2 13 minutes 9.7 < = 15 minutes > = 9.2 Complete the following prompts based on the chart provided above. Patient Satisfaction Strength • Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal. • Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction. [Insert Response] Patient Satisfaction Weakness • Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal. • Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction. [Insert Response] Patient Satisfaction Opportunity • Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal. • Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction. [Insert Response] Explain the importance of effective consumer relations in the health care industry. • Consider the role data (e.g., surveys) plays in effective consumer relations. • Consider the role communication plays in effective consumer relations. [Insert Response] Cite any peer-reviewed, scholarly, or similar references used to support your assignment [Insert references used]
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Explanation & Answer

It has been great working with you right from the start to the end. I wish you all the best in your academics.

Effective Consumer Relations

You are working as a manager in a local hospital. You received some patient satisfaction survey
data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator

Current Performance

Goal

Hospital cleanliness

8.2

> = 9.2

Overall patient satisfaction with

7.6

> = 9.2

Average patient wait time

13 minutes

< = 15 minutes

Overall patient satisfaction with

9.7

> = 9.2

doctors

hospital

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength


Identify a patient satisfaction indicator that could be considered a strength for the
hospital based on its current performance and the hospital’s goal.



Identify a strategy the hospital could use so that this indicator remains a strength in
patient satisfaction.

Overall patient satisfaction with customer indicator
The hospital should interact directly with the patients, this will motivate them and continue
coming to the hospital

Patient Satisfaction Weakness


Identify a patient satisfaction i...

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