MGT 403 Saudi Electronic University Knowledge Management Processes Questions

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‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Assignment 1 MGT403 (1st Term 2022-2023) Deadline: 08/10/2022 @ 23:59 (To be posted/released to students on BB in Week 2) Course Name: Knowledge Management Course Code: MGT-403 Student’s Name: Semester: 1st CRN: Student’s ID Number: Academic Year: 1443/1444 H, 1st Term For Instructor’s Use only Instructor’s Name: Students’ Grade: /15 Level of Marks: High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY • • This assignment is an individual assignment. Due date for Assignment 1 is by the end of Week 6 (08/10/2022) • The Assignment must be submitted only in WORD format via allocated folder. • Assignments submitted through email will not be accepted. • Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling your information on the cover page. • Students must mention question number clearly in their answer. • Late submission will NOT be accepted. • Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. • All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). Submissions without this cover page will NOT be accepted. Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ College of Administrative and Financial Sciences Assignment Purposes/Learning Outcomes: After completion of Assignment-1 students will be able to: LO 1.1: Recognize the overall knowledge management processes, concepts, goals and strategies within the context of organization. LO 1.2: Describe how valuable individual, group and organizational knowledge is managed throughout the knowledge management cycle. L.O 1.3 Define the different Knowledge types and explain how they are addressed by knowledge management in different business environments. Assignment Questions: (15 Marks) This Assignment is a report-based assignment. Besides other materials like journal papers, report, and research articles, students are advised to read chapter 1 to chapter 3 thoroughly from the book prescribed for this course. Students must use proper references to justify their assignment work. The Assignment structure is as follows: A. Introduction: (7.5 Marks) ➢ Discuss the concept of knowledge management. Why is knowledge management important today? (300-500 Words) (2.5 Mark) ➢ Write a detailed paragraph on three generations on knowledge management. (450750 Words) (3 Marks) ➢ Describe the terms, Data, Information and Knowledge. Discuss two major types of knowledge. Compare the properties of these two major types of knowledge. (400-500 Words) (2 Mark) B. Knowledge management cycles and Models: (7.5 Marks) ➢ Discuss in detail Wiig’s KM cycle. How is it different from McElroy’s KM cycle. Write minimum two points of difference. (Minimum 500 words) (2.5 Mark) ➢ Describe how the major types of knowledge (i.e., tacit and explicit) are transformed in the Nonaka and Takeuchi knowledge spiral model of KM. Use a concrete example to make your point (e.g., a bright idea that occurs to an individual in the organization). (2 Mark) ➢ a. Which transformations would prove to be the most difficult? Why? (0.5 Mark) ➢ b. Which transformation would prove to be fairly easy? Why? (0.5 Mark) Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ College of Administrative and Financial Sciences References:(2 Marks). 0 Mark for No references, Less than 5 References (1 Mark) More than 5 references 2 Marks.
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Running Head: KNOWLEDGE MANAGEMENT

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences

Assignment 1 MGT403 (1st Term 2022-2023)
Deadline: 08/10/2022 @ 23:59
(To be posted/released to students on BB in Week 2)
Course Name: Knowledge Management
Course Code: MGT-403

Student’s Name:

Semester: 1st

CRN:

Student’s ID Number:

Academic Year: 1443/1444 H, 1st Term
For the Instructor's Use, only
Instructor’s Name:
Students’ Grade: /15

Level of Marks: High/Middle/Low

Instructions – PLEASE READ THEM CAREFULLY




This assignment is an individual assignment.
The due date for Assignment 1 is by the end of Week 6 (08/10/2022)

• The assignment must be submitted only in WORD format via the allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work transparent and well presented; marks may be
reduced for poor presentation. This includes filling in your information on the cover
page.
• Students must mention the question number clearly in their answers.
• Late submission will NOT be accepted.
• Avoid plagiarism; the work should be in your own words; copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.
• All answers must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).

KNOWLEDGE MANAGEMENT

2

Submissions without this cover page will NOT be accept
A. Introduction: (7.5 Marks)
Question 1 A
The ability to log, rate, code, collect and share facts and regulations by a company is what
Knowledge management consists of. These activities help organizations to reduce the
accumulation of missed information among their staff. Generally, the concept of Knowledge
management is that it is made up of tools that are used for record capture, regulations, record
management, or recovery of knowledge. Knowledge management assists by enabling an
organization and its staff to increase their knowledge, and it evolves from adoption and then
broadcasted by an implementation (Kanwal, 2021).
The following are ways in which knowledge management is essential today: 1. In order for a company to thrive, it must first make sure that it has the knowledge and
capability to implement the appropriate decisions so as not to suffer from losses.
Knowledge management assists in this because the knowledge acquired helps the
company strategize appropriately during decision-making (Lokman & Naser, 2019).
2. Knowledge management has the ability to help companies to adapt better ways and
processes that are in line with emerging opportunities in the market. This is helpful,
especially when there are frequent dynamic changes that could break the company if
not handled in the proper manner (Lokman & Naser, 2019).
3. This type of management has the benefit of helping in the planning. It can assist in
monitoring external events, lowering the probability and chances of plans needing
modification (Lokman & Naser, 2019).
4. When a company gathers and has effective knowledge management, it can achieve
greater efficiency and productivity within its organization (Lokman & Naser, 2019).

KNOWLEDGE MANAGEMENT

3

5. A company that has efficient knowledge management compared to the one that lacks
in this department is more likely to have lesser errors and redundancy (Lokman &
Naser, 2019).
6. Another benefit is that Knowledge management enables an organization to have faster
problem resolution, increased employee autonomy, and improved relationships with
employees (Lokman & Naser, 2019).
7. Lastly, this type of management brings about the improvement of products and
services and a reduction in research and development costs (Lokman & Naser, 2019).
Question 1 B
1. The First generation of knowledge management- The first generation stressed on
the explicit character of knowledge. Through this generation, knowledge was
explained as an object that can be stored in repositories. It states that knowledge can
be manipulated, then after that, it is combined and then transferred using different
types of technology to employees and the heads of departments in the company, and it
is used in the management process (Ebrary, n.d).
When it came about, it was very hel...


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