Description
Q1 –
You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?
Q2 –
Describe and discuss the essential elements of a needs assessment in conducting program evaluation. What are the considerations of choosing and implementing needs assessment? Describe how you will apply cultural sensitivity and relevance within your needs assessment. Provide at least two scholarly references in support of your responses.
Explanation & Answer
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DISCUSSION QUESTIONS
1
Client satisfaction is a primary aspect of any business process and is key to the success of
any organization. An assessment of client satisfaction implies that the business values consumer
perspectives through consulting with the clients to gain insight regarding their concerns
concerning the quality of services and products offered, (Attkisson, 2012). Evaluating client
satisfaction is this an indicator of quality and reflects expectations of the consumer market.
Planning an evaluation of client satisfaction is an exhaustive process that must be
performed effectively to meet goals of the activity. The processes involved would include selfadministered questionnaires that would be provided to the customers who receive the services
and ...
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