Excel and Convergys Case attached. Assignment Objectives To recognize that not all customers are created equalTo determine how to use both quantitative and qualitative data to assess which customers are most valuable to a firmTo assess how to handle different customers strategically Convergys Case: One of the most important issues associated with customers in services and business-to-business marketing is determining which customers are most valuable to a firm. This is critical because companies providing services have limited resources and cannot offer the same degree of services to all customers. Convergys is a business-to-business company that is exploring alternative ways to identify its best customers for growing the business. In addition to information in the case, you are given data in spreadsheet form about economic value (EV) factors and relationship value (RV) factors. Your task is to develop a composite scoring rule that takes the relevant factors into consideration in order to prioritize your best customers for growing the business. Do not use just the rule proposed by Carlson; instead develop your own rule and then answer the questions that are itemized below to decide which customers will generate the most growth for the business. Your paper on this case should be five pages (1.5 spaced) plus an Excel spreadsheet showing your solution. Questions to Answer Identify and justify the metrics in the database that you believe should be incorporated into an overall composite measure to score customers. Describe the scoring rule that you prefer the most and compute the scores for each customer in the database according to that scoring rule. (When combining different items to develop a composite score, it is important to ensure that the scales of measurement for different variables do not influence the final score. Scale-neutral metrics can be developed by standardizing the variables where necessary.)Lento and his team are exploring alternative ways to identify the best customers for growing the business. Here are the alternative selection rules under consideration (ignore "A" customers from any analysis you do because those customers are managed through a separate process involving senior executives of Convergys): Focus on the top 25% of "B" customers and the top 10% of the "C" customers according to their computed scores. (This will result in the selection of 14 "B" and 28 "C" customers for a total of 42 customers.)Rank order the entire database according to the scoring rule, and select the top 42 customers.Identify distinct segments of customers based on their EV and RV scores, and select one or more segments of customers that you think Convergys should target. (To maintain comparability with the other methods, restrict to 42 customers by selecting only those customers within selected segments that have the highest scores.)Select 42 customers who have the highest customer scores and also have higher-than-average scores on both EV and RV. Which one(s), if any, of the above selection rules would be most effective in identifying the appropriate set of customers for growing the business? Why? Justify your answer.Based on your analysis in question 3, identify the top 25% of customers that you would recommend for the primary marketing efforts. Explain your rationale for selecting these customers. Within this select set of top customers, how would you further prioritize these customers based on their strategic value to Convergys?Recommend an action plan for Convergys to help it increase revenue from the customers you identified in questions 3 and 4.

Interview a CIO from two healthcare facilities and ask the following questions: What are the duties and responsibilities of a CIO? What are the required skills and competencies of a CIO? Who does the CIO report to, and how are decisions made in HIT/health information systems implementation? Prepare and present an organizational chart for each organization. What future challenges does the CIO anticipate in the next five years? Compare and contrast each of the CIO’s duties and responsibilities, required skills and competencies, and reporting mechanisms. Evaluate both CIOs’ perceptions of challenges in the next five years and make recommendations in addressing each challenge.

Complete the case study, The Ebola Wars First, download the case study.Second, work through the case, answering all question.