The Riordan IT advisers has decided to create a customer relationship
management system for Riordan. As with any business, having the
capabilities and resources to improve the network system that can manage
customer relations will be beneficial to a company in profits and
productivity. This proposal will replaced Riordan old system, with a
improved network system called, Enterprise resource planning "ERP" and
Customer Relationship Management "CRM",
A Full Description of the New System, a description of its components, and the benefit it will provide to Riordan
Riordan is a global plastic manufacturer that has 550 employees with a
revenue or $46 million. The company is a supplier of various plastic
products such as plastic beverage containers, custom plastic parts, and
plastic fan parts. The company’s major customers are automotive parts
manufacturers, aircraft manufacturers, the Department of Defense,
beverage makers and bottlers, and appliance manufacturers. Riordan’s
main focus is its customer relationships they want to be an all-purpose
provider for their customers and also increase their customer base.
The company needs to streamline tracking orders, cut production cost,
and improve quality control.
The CRM system will deliver employees with friendly-tools that will
enable the organization to integrate its departmental systems across the
entire enterprise. This system will be able to generate detailed
reports from every department. The system will also automate
historical sales data, sales information, order information, payment
information, and statistical data relating to products sold.
Components of the new CRM system are, Sales Automation, which include
inventory tools and bar-coding system; Account Management, Forecasting,
Apr 20th, 2015
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