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Begin working on your presentation. Submit an outline of the presentation that includes the followin

Computer Science
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Begin working on your presentation.

Submit an outline of the presentation that includes the following: 

  • A full description of the new system, a description of its components, and the benefit it will provide to Riordan
  • A discussion of the business requirements driving the need for the system
  • A discussion of the information used in the system

A discussion of any information security and ethical concerns with the system

Apr 20th, 2015
The Riordan IT advisers has decided to create a customer relationship management system for Riordan. As with any business, having the capabilities and resources to improve the network system that can manage customer relations will be beneficial to a company in profits and productivity. This proposal will replaced Riordan old system, with a improved network system called, Enterprise resource planning "ERP" and Customer Relationship Management "CRM",
A Full Description of the New System, a description of its components, and the benefit it will provide to Riordan

Riordan is a global plastic manufacturer that has 550 employees with a revenue or $46 million.   The company is a supplier of various plastic products such as plastic beverage containers, custom plastic parts, and plastic fan parts.   The company’s major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers.   Riordan’s main focus is its customer relationships they want to be an all-purpose provider for their customers and also increase their customer base.   The company needs to streamline tracking orders, cut production cost, and improve quality control.
The CRM system will deliver employees with friendly-tools that will enable the organization to integrate its departmental systems across the entire enterprise. This system will be able to generate detailed reports from every department.   The system will also automate historical sales data, sales information, order information, payment information, and statistical data relating to products sold.  
Components of the new CRM system are, Sales Automation, which include inventory tools and bar-coding system; Account Management, Forecasting, Contract


Apr 20th, 2015

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