Description
Research the internet and locate an article on one of the following topics:
- service breakdowns
- conflict resolution
- service recovery.
Summarize the article and discuss why the article is important to the customer service provider. >>Remember to properly cite your article.
ACCEPTABLE LENGTH: minimum of 1 page
>>Use at least one-inch margins and an eleven point font.
>>Use double line spacing in the document.
>>PLAGIARISM WILL NOT BE ACCEPTED!
Explanation & Answer
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Attached.
Running Head: CUSTOMER SERVICE
1
Customer Service
Institutional Affiliation
Date
1
CUSTOMER SERVICE
Service breakdowns: A Study of Critical Incidents in an Airline
Key words: Airlines, Crisis management, Service quality, Customers.
In most of the cases, these are actually those situations when the expectations of the clients or
customers are not fully met concerning particular kind or standard of service through a service provider,
for instance, delivering a cold room service food to customers.
This article illustrates the outcomes of actually an ...