Helpdesk Applications
LiveAgent: http://www.ladesk.com/#wordpress
WordPress LiveAgent free plugin integrates full featured help desk and live chat
software LiveAgent into any WordPress installation. It can provide complete customer
support platform with hybrid chat and email tickets. You will have 50 chats/tickets per month
for free - read more. It will be installed in our cloud. We handle backups, traffic and
performance for you. Add chat button by few simple clicks and be live within 5 minutes.
osTicket: http://osticket.com/
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes
inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user,
web-based customer support platform. osTicket comes packed with more features and tools
than most of the expensive (and complex) support ticket systems on the market. The best part
is, it's completely free.
Live helper chat: http://livehelperchat.com/
Free & Flexible & Open source - Live Support chat for your website. Web and desktop clients
vBuletin: https://www.vbulletin.com/en/purchases/?gclid=CNizk8rcxr0CFWGr2wodYQYA
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vBulletin 5 Connect provides unparalleled capabilities for building community websites. The
software facilitates increased content creation, more engaging content discovery and
simplified site management
ServiceDesk2014 lite: http://www.spinsolite.com/Service_Desk_Lite/Index.htm
Service Desk Lite is free ready to use service management software that enables you to
manage Service contracts/AMC and customer complaint lifecycle from complaint initiation,
assignment to closure in a very simple way.
Web Help Desk: http://www.webhelpdesk.com/
Have complete control over help desk ticketing by automatically converting emails to tickets,
routing and assigning tickets to groups, defining action rules for automatic escalations based
on business requirements and severity, and, most importantly, integrating your network and
systems management software right into the help desk software.
Kayako: http://www.kayako.com/
Our flagship helpdesk solution. Kayako Fusion enables organizations to deliver
customer support over the web, email, support tickets, live chat, phone and selfservice. Simple customer service software that scales with your business. Kayako
makes it easy to deliver an unrivalled customer support experience.
Spiceworks: http://www.spiceworks.com/
Do your job (or find a new one!), talk-shop with IT pros and vendors, show off your IT
projects, and get the scoop on everything from products and services to zombies and bacon
(yup, seriously). All in one place. All for free!
5 million IT pros use Spiceworks to get the info, advice and tools they need to do their jobs,
show off their work, and decide what to buy. 3,000 tech vendors engage with these IT buyers
in Spiceworks while they're doing their day-to-day IT duties. Both marvel "Wow, now I can
get my job done by interacting with real IT people… now that's makin' IT social!"
ConnectWise: http://www.connectwise.com/
Made for companies that sell, service, and support technology, ConnectWise is the leading
business management platform. Today, more than 80,000 users and 6,000 businesses rely on
ConnectWise to achieve greater accountability, operational efficiency and
profitability. Remove the need for disparate systems and easily connect and communicate
throughout your entire organization. Workflows, billing, time tracking, and so much more can
be tracked, generated or cataloged with the click of a button. A 360°-view of every issue,
open or closed, gives you the information you need when you need it most. We empower you
to be successful by connecting you to a one-of-a-kind network of ideas, experts, and solutions.
Altiris: http://www.symantec.com/endpoint-management
Altiris Inc. is a subsidiary of Symantec specializing in service-oriented management software
which allows organizations to manage IT assets. The Symantec Endpoint Management
software family of products powered by Altiris technology can help you drive down IT costs,
improve efficiencies with comprehensive configuration management, take control and
automate your IT infrastructure, and much more.
Zendesk: http://www.zendesk.com/
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and
automations. This helps you get straight to what matters most — better customer service and
more meaningful conversations.
Serve up customer service with an online destination
for 24/7 support to help your customers answer their own questions. With Help Center you
can build a knowledge base, community, and customer portal that fits in seamlessly with your
brand in a matter of minutes. Customer service is a team effort.
Fresh desk: http://freshdesk.com/?gclid=CLWLhYLgxr0CFUN22wodEnMAag
Freshdesk keeps you from running behind issues blindly and gets your customer support
issues under control.
Vision Flow: http://visionflow.com/
Bridge the gap between teams and departments. Work efficiently and make information flow
easily. isionFlow is modular and responsive to your needs and gives you the setup your
project requires.
Net Helpdesk: http://www.nethelpdesk.com/
NetHelpDesk is one of the world's leading UK based Help Desk Software solutions. A world
class ticketing system with many features included as standard. Our Help Desk Software is
extremely customisable to meet your business needs, and we actively develop the product
around your help desk requirements.
Tesseract: http://www.tesseract.co.uk/support/
Many of our customers have used our software for as long 20 years. From the original DOS
form then as the very first Windows based version right through to today's powerful Microsoft
.NET web application. Always receiving consistent customer service and support.
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