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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences
Assignment 1 MGT403 (1st Term 2022-2023)
Deadline: 08/10/2022 @ 23:59
(To be posted/released to students on B.B. in Week 2)
Student’s Name:
Course Name: Knowledge Management
Course Code: MGT-403
Student's I.D. Number:
Semester: 1st

CRN: 13378
Academic Year: 1443/1444 H, 1st Term

For the Instructor's Use, only
Instructor’s Name: Dr. Salah ORABY
Students’ Grade: /15

Level of Marks: High/Middle/Low

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Instructions – PLEASE READ THEM CAREFULLY
This Assignment is an individual assignment.
The due date for Assignment 1 is by the end of Week 6 (08/10/2022)

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The Assignment must be submitted only in WORD format via the allocated folder.

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Assignments submitted through email will not be accepted.

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Students are advised to make their work transparent and well presented; marks may be reduced for
poor presentation. This includes filling in your information on the cover page.

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Students must mention the question number clearly in their answers.

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Late submission will NOT be accepted.

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Avoid plagiarism; the work should be in your own words; copying from students or other resources
without proper referencing will result in ZERO marks. No exceptions.

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All answers must be typed using Times New Roman (size 12, double-spaced) font. No pictures
containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Assignment Purposes/Learning Outcomes:
After completion of Assignment-1, students will be able to:
LO 1.1: Recognize the overall knowledge management processes, concepts, goals, and strategies
within the organization's context.

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

College of Administrative and Financial Sciences
LO 1.2: Describe how valuable individual, group, and organizational knowledge is managed
throughout the knowledge management cycle.
L.O. 1.3 Define the different Knowledge types and explain how they are addressed by knowledge
management in diverse business environments.
Assignment Questions:
(15 Marks)
This Assignment is report-based.
Besides other materials like journal papers, reports, and research articles, students must read
chapters 1 to 3 thoroughly from the book prescribed for this course.
Students must use proper references to justify their assignment work.
The Assignment structure is as follows:
A. Introduction: (7.5 Marks)
➢ Discuss the concept of knowledge management. Why is knowledge management critical
today? (300-500 Words) (2.5 Mark)
➢ Write a detailed paragraph on three generations of knowledge management. (450-750 Words)
(3 Marks)
➢ Describe the terms, Data, Information, and Knowledge. Discuss two major types of knowledge.
Compare the properties of these two major types of knowledge. (400-500 Words) (2 Mark)
B. Knowledge management cycles and Models: (7.5 Marks)
➢ Discuss in detail Wiig's K.M. cycle. How is it different from McElroy's K.M. cycle? Write a
minimum of two points of difference. (Minimum 500 words) (2.5 Mark)
➢ Describe how the major types of knowledge (i.e., implicit and explicit) are transformed in the
Nonaka and Takeuchi knowledge spiral model of K.M. Use a concrete example to make your
point (e.g., a bright idea that occurs to an individual in the organization). (2 Mark)
➢ a. Which transformations would prove to be the most difficult? Why? (0.5 Mark)
➢ b. Which transformation would prove to be pretty easy? Why? (0.5 Mark)

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences
PART A: Introduction to Knowledge Management Process
QUESTION ONE
The Concept of Knowledge Management
Using a company's existing knowledge and expertise may help it reach its maximum
potential. Employees undoubtedly have considerable new knowledge separated in silos or not
shared. With the correct systems, this knowledge can be unearthed, documented, and shared with
the whole team, adding value to the firm. Knowledge management captures, organizes, stores,
and shares an organization's knowledge. As firms age, expand, and create their operational
philosophy, they gather institutional knowledge (Stachera-Włodarczyk., 2019). The company
might use this info. Transferring this information to recruits and less experienced personnel is
vital to corporate success. Expertise management helps workers identify and contact people with
needed information or institutional knowledge. Knowledge is a resource that is accrued
throughout its period of usage. Successful businesses are increasingly recognized for their
capacity to continuously restart and develop new knowledge to build new goods and services in
response to changing market conditions, rising rivals, and technological advances.
Knowledge is not categorized as a typical company asset (for example, raw materials,
labor force, finances). The structural complexity of today's information environment in which an
organization must function is greater than that of only a few decades ago. Knowledge volume
expansion, knowledge fragmentation, and knowledge globalization are the three most influential
aspects of the current business climate. The rivals are heating up. As the market expands
globally, it becomes more vital — but also more difficult and time-consuming — to track the

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

College of Administrative and Financial Sciences
growth of businesses on other continents. To thrive and compete in today's information
economy, companies must master the art of knowledge retention. To rephrase, it is not enough
for businesses to rely on their resources and those of their competitors if they want to be
competitive in the long run.
Importance of Knowledge Management
Knowledge management may help organizations improve processes by disseminating
information and increasing people's or teams' expertise. Company training and customer
education are examples. Knowledge management develops, distributes, organizes, and assesses a
company's knowledge. Knowledge management helps a corporation make better choices (Hebibi
et al., 2019). The firm benefits when all employees can access the company's expertise and
experience. Better knowledge management helps firms develop an innovative culture and
improve customer service by making best practices easy to access and retaining exceptional
people. Effective knowledge management grows each year. An intelligent, adaptive structure is
vital in today's competitive corporate world. One of your prominent roles will be to watch for
issues and respond quickly to new information.
According to the results of a recent survey, knowledge management can increase
productivity in some ways, including decreasing the amount of time spent looking for
information, shortening the learning curve for new employees, cutting costs across the board,
making customers happier, and increasing the success rate of business proposals. A more
streamlined workforce with quicker on boarding and well-informed personnel who give a better
customer experience results from making knowledge management a vital element of a company's

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences
leadership style. Knowledge management is essential for every business that wishes to expand its
revenue and market share.
QUESTION TWO
Generation of Knowledge Management
There have been three main generations of K.M. platforms. With the introduction of
computer-mediated information exchange and storage techniques, the first generation of
knowledge management was born in the early 1960s. In the 1990s, a new generation of
knowledge management emerged and became more popular with the spread of globalization.
The last generation, the third, was created in 2009, combining elements of social networking
with artificial intelligence.
➢ First Generation Of Knowledge Management
K.M. originated as a technique to promote internal communication and collaboration. This
generation's knowledge management efforts stress knowledge as an explicit item that can be
collected, structured, linked, and presented via technology. These are labelled "technocratic" or
"codification" A digital repository provides explicit (or codified) information, allowing users to
find relevant content. This technology- and codification-driven project encouraged cooperation
around existing knowledge sources. Current knowledge management uses information portals to
integrate back and front offices. Information was distributed through central databases (Sadeghi
et al., 2018). Companies implementing knowledge management were better prepared to devise a
plan B if a critical individual left since the database testified to the departing worker's knowledge

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

College of Administrative and Financial Sciences
resource and could be passed to the new employee. Previous generations of knowledge
management saw employees as gears.
➢ Second Generation Of Knowledge Management
Knowledge management (K.M.) approaches of the second generation (SGKM) put greater
emphasis on human resources and the K.M. process. Projects in this period of ...