We feel helpless;
the victim of events beyond reason and certainly beyond our control. It is only after we regain
some sense of understanding and some sense of control that the crisis is reduced to something
manageable.A crisis can be the tip of an emotional iceberg. As the acute phase passes, the pain diminishes.
However, the need for continued psychological work may still be present. The listener should
listen for patterns and be thinking about the possibility for a referral for continued psychological