Do not write about yourself, your relatives, or your friends. Write about the facts, and how arethose facts related to the course materials and outside references? It should have a citation in every paragraph that goes along with your reference. I am looking for quality work. I am expecting a well written paper up to APA standard with citations and references. Which include facts from a book orarticle not just the internet? Newspapers, broadcast media, and popular websites are not appropriate references. Always select and use scholarly references such as peer-reviewed studies, articles from professional journals,or documents from industry or government web sites. Turnit-inwill be used to check for originality and proper use of citations.Must have book to reference. All assignments and discussions must have citations and references. Discussion 1 - citation and scholarly references 350 wordsDiscussion 2 - citation and scholarly references 350 wordsAssignment - citations and two to three full-text scholarly references that focus on change managementapproaches.   

Customer Satisfaction and Quality Care.docIn this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image.  There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality.   To begin, review the Hospital Consumer Assessment of Health Plans Survey (H.C.A.H.P.S.) available at (http://tinyurl.com/4272s7l).    Next, visit the Hospital Compare website (http://www.hospitalcompare.hhs.gov), and follow these steps:     1.  Type in your zip code   2.  Ensure that “general search” is selected for the search type   3.  Click on the “Find Hospitals” button   4.  Select one of the hospitals by checking the box next to the hospital name and click on “Compare”   5.  Review the survey of patients’ hospital experiences For the selected hospital, identify one satisfaction measurement criteria that you recommend for improvement.  In your opinion, how might this customer satisfaction factor relate to quality outcomes?  Provide a concrete example that supports your opinion. Identify at least three barriers that exist in the health care setting that could have an impact on the customer satisfaction score you selected. Be sure to state at least one structural barrier and one process barrier and describe the barriers you identified.  Select a tool that a health care organization might use to study a process barrier related to the customer-satisfaction factor you identified.  Explain why you selected the tool and how it could be used.

What are the criteria that, if satisfied, make an objective useful in the strategic planning process?