RMIT University Executive Leadership Paper

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RMIT University

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You are the new director of the Harpeth Gardens not-for-profit nursing home. Harpeth Gardens is one of 20 elder-care centers managed by Franklin Resident Care Centers. Harpeth Gardens has 56 patients and is completely responsible for their proper hygiene, nutrition, and daily recreation. Many of the patients can move about by themselves, but several require physical assistance for eating, dressing, and moving about the nursing home. During daytime hours, the head of nursing is in charge of the four certified nursing assistants (CNAs) who work on the floors. During the night shift, a registered nurse is on duty, along with three CNAs. The same number of CNAs are on duty over the weekend, and either the head of nursing or the registered nurse is on call. Several other staff also report to you, including the heads of maintenance, bookkeeping/MIS, and the cafeteria. The on-call physician stops by Harpeth Gardens once a week to check on the residents. You have 26 full- and part-time employees who cover the different tasks and shifts. During your interviews for the director’s job, you became aware that the previous director ran a very tight ship, insisting that the best way to care for nursing home patients was by following strict rules and procedures. He personally approved almost every decision, including decisions for patient care, despite not having a medical degree. Turnover has been rather high, and several beds are empty because of the time required to hire and train new staff. Other elder-care facilities in the area have a waiting list of people wanting to be admitted. At Harpeth Gardens, the non-nursing offices have little interaction with nurses or each other. Back-office staff people seem to do their work and go home. Overall, Harpeth Gardens seems to you like a dreary place to work. People seem to have forgotten the compassion for patients and for each other that is essential to working in a health-care environment. You believe that a new strategy and culture are needed to give more responsibility to employees, improve morale, reduce turnover, and fill the empty beds. You have read about concepts for leading organizational change and would like to implement some new ideas to make the culture at Harpeth Gardens more creative, decentralized, and participative. You decide to start with the idea of engaging employees in decision making and encouraging more direct collaboration between departments. If those two ideas work, then you will implement other changes. During your first week as the director, you have met all the employees, and you have confirmed your understanding of the previous director’s rigid approach. You call a meeting of all employees for next Friday afternoon. Your assignment for this exercise is to decide how you will implement the desired changes and what you will tell employees at the employee meeting. Start by deciding how you will accomplish each of the first three steps in the model in Exhibit 15.2 Write your answers to these three questions in a 5-page paper not including a cover page, table, chart and reference page. 1. How will you get employees to feel a sense of urgency? 2. How will you form a guiding coalition, and who will be in it? 3. What is your compelling vision? Next step, in your paper please include your vision speech detailed to employees for the changes you are about to implement. In this speech, explain your dream for Harpeth Gardens and the urgency of this change. Explain exactly what you believe the changes will involve and why the employees should agree to the changes and help implement them. The key points you will include in your speech: • Did the speech touch on the key points that inspire employees to help implement changes? • Did the speech convey a high purpose and a sense of urgency? • Did the speech connect with employees in a personal way? • Did it lay out the reality facing Harpeth Gardens? - Number of words: 2000w • Includes: Executive Summary (about 150-200 words) and Conclusion • Does not include: Reference, tables and other types of charts - Source used: • Use at least 5 References • No source year requirement • Sources from websites can be used, not necessarily scientific sources • In APA format
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Explanation & Answer:
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1

Executive Leadership

Student's Full Name
Institutional Affiliation
Course Full Title
Instructor's Full Name
Due Date

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Executive Leadership

Executive summary
Problem statement: Recently, Harpeth Gardens has been experiencing a lack of enough patients in
their institution even when the other elder care facilities in the area have an extensive waiting list
of patients waiting to be admitted. The issue has been linked to the governance of the previous
director, who never involved employees in decision making, demanded strict adherence to the
rules and procedures. The other issue was that he took time to hire and train new employees.
Proposed Solution: A new culture and policy need to be executed to offer more responsibility to
personnel, increase morale, lower turnover, and ensure that the empty beds are filled. To increase
employee morale, they must be involved in decision making offered days off and vacations. The
employees also have to be encouraged to work together.
Value: With all these changes, Harpeth Gardens will continue admitting new patients every day
like the trend was before. Similarly, the facility can continually offer quality care to its patients.
By treating its personnel right and minding their welfare, we can be sure that they will reciprocate
the same to the employees.
Final Thoughts and next steps: The employees are also normal human beings whose rights should
be respected. The facility ought to make employees feel I appreciated first by involving them in
decision makings. The other way is encouraging collaboration between departments. After these
two ideas succeed, then, as the new director, I can implement other changes.

3

Contents
Executive summary....................................................................................................................................... 2
Part 1 ............................................................................................................................................................. 4
How to implement the desired changes .................................................................................................... 4
What to tell employees at the employee meeting; .................................................................................... 4
How employees will get to feel a sense of urgency .................................................................................. 6
How to form a guiding coalition, and who will be in it ............................................................................ 7
The compelling vision............................................................................................................................. 10
Part 2 ........................................................................................................................................................... 10
Did the speech address the key points that inspire employees to help implement changes? .................. 10
Did the speech convey a high purpose and a sense of urgency? ............................................................. 10
Did the speech connect with employees in a personal way? .................................................................. 11
Did it lay out the reality facing Harpeth Gardens? ................................................................................. 12
Conclusion .................................................................................................................................................. 13
References ................................................................................................................................................... 14

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Part 1
How to implement the desired changes
As the newly elected director, to ensure that the institution runs well, there are some
changes that I have to implement. I will implement the desired changes by ascertaining the
changes. The next step is developing a plan for achieving these changes. This also entails pointing
out the measures that will be used to evaluate whether these changes were completed after the
anticipated duration. Communicate the intended changes to the person before making any changes,
and also offer why the changes are necessary (Indeed Editorial Team, 2022). This way, the
personnel can feel motivated to participate in the change. The employees also have the right to
issue their feedback, if they support or not support the change; so they should also be allowed to
voice their opinions because they are also part of the institution.
In addition, creating a timeline that begins with what should be first met before the change
is executed, such as further staff training, is also essential (Editorial Team,2022). As the director,
monitoring the change is vital to ensure all the personnel adhere to the change and evaluate whether
the change implemented attracts positive or negative impacts. In this case, the intended changes
ought to positively affect the institution because the employees will now be involved in decisionmaking, and there will be more direct cooperation among departments.

What to tell employees at the employee meeting;
At the employees' meeting, I will tell employees that I will ensure that thin...


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