"Support Documents" Please respond to the following:


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Programmers need to consider more than writing software. Once the system is released into production, the maintenance programmers will need the event planning document to solve problems.Describe other documents the support team will need

Nov 20th, 2017

The goal of release and deployment management 

Release and deployment management aims to build, test and deliver services to the customers specified by service design.

The scope of release and deployment management 

The scope of release and deployment management includes the processes, ystems and functions to package, build, test and deploy a release into operation.

Releases should be uniquely identified according to a scheme defined in the release policy.

Release design options and considerations Service design will define the approach to transitioning from the current service to the new or changed service.

 When reviewing a deployment the following activities should be included: „ Capture experiences and feedback on customer, user and service provider satisfaction with the deployment, e.g. through feedback surveys „ Review quality criteria that were not met „ Check that any actions, necessary fixes and changes are complete..

Apr 24th, 2015

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Nov 20th, 2017
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Nov 20th, 2017
Nov 21st, 2017
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